SlotsMillion Broken?

Slotsmillion is reviewed at Casinomeister - before signing up, you might want to read it.
Trying to log into SlotsMillion all evening, anyone else get this or similar?

Old Attachment (Invalid)

Same here. But it was ok late this afternoon, when I logged in to complain that my withdrawal had been pending since Friday.

Maybe they were hoping to keep hold of my £200 withdrawal for a little longer, in order to pay their ISP, and now I've got my money, they've had to close down :rolleyes::rolleyes: LOL
 
I'm not alone then. Was looking forward to BTG slots tonight :(

A lot of issues with this site, nearly half the games don't implement UKGC guidelines on auto-play and responsible gaming controls are faulty for UK players. Did PM the rep a while back as well as e-mail but they don't seem too concerned.
 
I do not play there much anymore but after last nights spanking at VS thought I would give it a try, maybe its a sign, a good sign :D
 
I noticed they took BTG and flamebusters away on Canadians again LOL.

Not sure what their end game is here and why they do this once every couple months but ok

But yeah I dont think this is them fixing it. usually its a maintenance page not the servers timing out.
 
Terrible site. Signed up there the other week out of curiosity, netent and BTG were virtually unplayable due to the lag. Won't be back.
 
Dodgy advertising

I signed up and they have a promo on their front page for "100% plus $100"

Response
Thank you for your e-mail.
Our welcome bonus is a 100% bonus up to 100$, which you have received for the first deposit.
Let us know if you have questions.

Regards,
Judit
Player Satisfaction Senior Agent
Player Satisfaction Support SlotsMillion.com

To which i resent the screenshot with it clearly stating "plus $100"

Response
Thank you for your e-mail.

Please kindly note we have never offered 100$ bonus as welcome bonus. Our offer is a 100% bonus up to 100$.

Thank you for your understanding.

Regards,
Judit
Player Satisfaction Senior Agent
Player Satisfaction Support SlotsMillion.com
 
Not sure what is going on with Slotsmillion at the moment. I have never had any problems before - games load quickly, no lagging, etc. But now, I am getting nothing but trouble.

1: Tried to log on, and hey presto - the "Error 525" msg.

2: Tried again an hour or so later, and this time the msg was "Site under maintenance".

3: Tried about 10 mins ago - and I have constantly closed down the browser (Chrome) to see if the msg repeats, and it does every single time, e.g.

Checking your browser before accessing slotsmillion.com.

This process is automatic. Your browser will redirect to your requested content shortly.
Please allow up to 5 seconds…
DDoS protection by Cloudflare
Ray ID: 3a4d460347f26581


I have never seen this before on any site - ever...anywhere...

4: The site now takes forever to get past this message to load. Five seconds, you say? If only.

5: And joy of joys, I am now getting games slow to load, lagging, etc.

Sort it out, Slotsmillion! :mad:
 
I noticed they took BTG and flamebusters away on Canadians again LOL.

Not sure what their end game is here and why they do this once every couple months but ok

But yeah I dont think this is them fixing it. usually its a maintenance page not the servers timing out.

I feel your pain. After the 12th September deadline for us Aussies, SM was still offering BTG, Lightning Box, Nextgen etc.

Then about a week after the 12th, goodbye my old friend, DHV and your nemesis, Bonanza.

Grrrrr.....hope they follow the Canadian model, and bring 'em back occasionally.

Otherwise....GRRRRRRRRRRRRRR
 
Hi guys,

We are under DDOS since yesterday 22:30 CET.
I'll keep you updated in this thread.
Let me answer the other issues that have been raised in this thread.

Terrible site. Signed up there the other week out of curiosity, netent and BTG were virtually unplayable due to the lag. Won't be back.
@slot_zombie, could you please MP with more details concerning your gameplay?

A lot of issues with this site, nearly half the games don't implement UKGC guidelines on auto-play and responsible gaming controls are faulty for UK players. Did PM the rep a while back as well as e-mail but they don't seem too concerned.
@Nicola, I'm looking into it and will answer you ASAP.

I signed up and they have a promo on their front page for "100% plus $100"
@Jayhar, design team made a mistake on a promo banner but as the mistake is ours, it's on the house. Your bonus has been credited.

when isnt slotsmillion broken?
Hopefully this is them fixing their laginess and all the other issues with their site.
@lockinlove, argh this love/hate relationship... happy to see that we can always count on your cheerleading ;)
 
Hey Alexandre,

When do guys look to be up and running again. I only play with you guys and haven't been able to load your site for 24 hours now. Hoping asap!

Thanks,

Guy


Hi guys,

We are under DDOS since yesterday 22:30 CET.
I'll keep you updated in this thread.
Let me answer the other issues that have been raised in this thread.


@slot_zombie, could you please MP with more details concerning your gameplay?


@Nicola, I'm looking into it and will answer you ASAP.


@Jayhar, design team made a mistake on a promo banner but as the mistake is ours, it's on the house. Your bonus has been credited.


@lockinlove, argh this love/hate relationship... happy to see that we can always count on your cheerleading ;)
 
I'm a big fan of slotsmillions - my only problem is the fact that the site causes the fans on my laptop to spin up, there is also a weird issue where if I close a flash game I can still hear the audio playing even if I start playing another game. Doesn't occur with HTML5 games.
 
Hey Alexandre,

When do guys look to be up and running again. I only play with you guys and haven't been able to load your site for 24 hours now. Hoping asap!

Thanks,

Guy

@Myfrance3333, it's difficult to predict. DDOS cost money so they can't do that forever. Counter DDOS cost money to. We have all the team working on it right now. Actually the website is up. FYI it started yesterday at 22:30 CET so it has not been 24 hours yet. I'll keep you posted.

I'm a big fan of slotsmillions - my only problem is the fact that the site causes the fans on my laptop to spin up, there is also a weird issue where if I close a flash game I can still hear the audio playing even if I start playing another game. Doesn't occur with HTML5 games.

@MrSim, IT is actually working to fix the audio of the previous game playing while launching a new game. The fix is about to be released. Concerning our website causing your fans to enter in afterburner mode, could you send me a PM in order to check your PC set up with our IT team?
 
I noticed they took BTG and flamebusters away on Canadians again LOL.

Not sure what their end game is here and why they do this once every couple months but ok

But yeah I dont think this is them fixing it. usually its a maintenance page not the servers timing out.

Hello Lockinlove.

We received a mail from NYX 10 days ago stating the fact that we are required to close Canada/the Canadian market for their games.

That's why you noticed the disappearance of some games/that's why some games are now unavailable, such as those of BTG or Thunderkick.

Thank you for your understanding.:thumbsup:
 
@Myfrance3333, it's difficult to predict. DDOS cost money so they can't do that forever. Counter DDOS cost money to. We have all the team working on it right now. Actually the website is up. FYI it started yesterday at 22:30 CET so it has not been 24 hours yet. I'll keep you posted.



@MrSim, IT is actually working to fix the audio of the previous game playing while launching a new game. The fix is about to be released. Concerning our website causing your fans to enter in afterburner mode, could you send me a PM in order to check your PC set up with our IT team?


Sure Alxandre - done!
 
Hi guys,

We are under DDOS since yesterday 22:30 CET.
I'll keep you updated in this thread.

Thanks for the information. Site seems to be working pretty good for the last hour or so.

However, when I try to make a withdrawal I get only:

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
 
Hi guys,

@Jayhar, design team made a mistake on a promo banner but as the mistake is ours, it's on the house. Your bonus has been credited

Cheers bud, as you'd kind of expect. Hope design team didnt get too bad of a spank.
I was more just a bit exasperated at the reps nonsense stonewalling
 
Hello,

We had some issues earlier with the deposit/withdrawal forms being unavailable from some locations (due to IP non-authorization reasons associated to the protection we put in place against the attack). The IP configuration has been reset in production at 18h45 and confirmed to solve the problem. We're however still monitoring deposits/withdrawals to make sure we haven't missed any particular case.

Should you have anymore issue requesting a withdrawal, please contact me par MP or mention it to our Customer Support by email or by chat so we can have a look at it swiftly.

In order to complete Alex' post regarding the attack: since we opened the UK market and with the growth of the other markets, our infrastructure has been sweating a lot. We were not expecting to receive so many players and our infrastructure has revealed to be a little too short to take the hit - hence some players reporting slowness on games (which is also added to some previously-known game-graphic-lagging issues) which we're working on fixing.

When the attack started yesterday, we considered that our servers had finally been beaten by the players (even though it seemed earlier than expected) and lost a lot of time thinking the problem was there, trying to make small changes to relieve the servers a bit. Bringing the website up, seeing it fall down again for obscure reasons, and repeating the process trying to figure out what part of our Application could have been the struggling point.
Until we realized it was a good old DDOS.

After a coffee and a little nap we found the root cause of the issue. Like I said, the battle isn't over. I hope the measures we took will be enough to keep the attacker away until we are able to implement the final solution which should definitely close the topic.

I know how frustrating it can be to be denied access to a website that way. Take my word on that: it's just as frustrating for us as it must be for you.
Be assured that we're doing everything we can to get this issue solved as soon as possible so we can move back to our optimizations and finalize the upgrade of our infrastructure.

Regards,
 
Slotsmillion is reviewed at Casinomeister - before signing up, you might want to read it.

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