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Thread: Bad experience with bonuses at Inetbet

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    Bad experience with bonuses at Inetbet

    Thursday the 14th of september I made 3 deposits with Inetbet using their slots bonuses. I was getting promotional mails from them stating their great bonuses.
    I got lucky (after 3 deposits all with bonus) and made a withdrawal (330€). I have made withdrawals before (back in may 2017) all paid with about 24 hours.

    After 24 hours my withdrawal was still pending and reversible. So I contacted support to ask about the withdrawal. Support told me they had no idea why it was taking longer so I had to wait.
    After 48 hours I contacted them again. Too many queries I was told, so wait a bit longer. A few minutes after that I received this e-mail from their support:

    --------------------------
    I have been asked to inform you that our accounts department have flagged your account for possible exclusion from future promotions.

    You continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.

    I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem.

    This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.

    Please note, no exclusion is yet in place, this is simply a friendly heads up.

    -------------------
    I was very surprised by this e-mail. In 10 years of gambling with maybe 80% of all accredited casino's here, I have never received such a message from any casino. But I decided to check my deposits in 2017. In total I have made 40 deposits 22 with a bonus and 18 deposits without a bonus, my bets are allways in the 0,50 to 1,00 a spin.
    So how is that bonus free playing and a continual misuse of the bonus program? When I look at my account now all bonus coupons are gone, so yes the exclusion IS in place.
    So I sent them a friendly reply via e-mail on why my account is flagged, but never received any response whatsoever to that e-mail.

    Monday 18th of september my withdrawal was still pending/reversible (under review). The amount was won on a 40% all games bonus, so all games are allowed under that bonus. I played 3 allowed slots and all bets were under 1€. Support told me they would send my username to the payments team for prompt payment.

    I contacted the casino again today (Tuesday 19/9) and I was told the same old message. We have a lot of withdrawals at the moment, you will have to wait. I have asked them numerous times if there was a particular reason why payment is not handled but was not given any, only reason I get is 'we have a lot of withdrawals'. So after 5 days and almost 120 hours my withdrawal is still pending and reversible .

    I contacted the rep of the casino here yesterday, have not heard anything there either. I would expect this from a dodgy casino somewhere in the rogue pit but not from a longtime accredited casino.
    No idea what do now only to just wait in frustration.

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    The only reason and the only time they do things like that is when you win using a bonus.
    ...and that email I've seen many members recieve earlier so it's not new.


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    That's the normal crap Inetbet does. Win using a bonus and get notified or bonus banned then and there.

    Too bad, I used to play regularly there, but their views about bonuses are so ridiculous it's an easy choice to gamble elsewhere.
    The owls are not what they seem.

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    You can always set a time-out. I do it automatically whenever I withdraw.

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    I have had that EXACT email before from Inetbet. . It stung me, too.

    I now take a bonus only after every two bonus-free deposits. It seems to keep them happy.

    I play there as they have stepped-up their communication (live chat). And have made an effort in their attitude towards players. ( One or two of the CS peeps, were very curt and rude before).

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    The question begs why these casinos offer bonuses in the first place. If you don't want them abused, don't offer them else shut the f-ck up about it surely?
    For casino reviews - www.slotplayers.co.uk

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    Tweaked the thread title a bit to be more specific. Original title was "Bad experience with Inetbet".
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    Quote Originally Posted by maxd View Post
    Tweaked the thread title a bit to be more specific. Original title was "Bad experience with Inetbet".
    I believe his main problem was the slow payout, and not the bonusban, so was the tweak correct? Just wondering
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    This staff should be illegal. Crystal clear bonus terms, all in the bonus info, if there is no violation of a term withdrawal should be irreversible and processed immediately. See here

    https://www.casinomeister.com/forums...wish-list.html

    what Gambling Commissions should do better and please voice your thoughts, if we want something to change we should say it.
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    They usually reluctantly pay in these circumstances.
    Inetbet are at the bottom of my
    RTG
    list because they are very anti-bonus and I don't take bonuses there because of it.

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