Hi you all,
I was playing at a rather new casino, bobscasino. Unfortunately they don't have MGA or British license. it! Good bonuses!!! Never had such good bonuses!! Wagering is only 3 times the bonuspunten! And every time you reach a new level you get more bonusmoney and spins!
I had won almost 8k wowie!!
So I decide to pay out. I went through verification process and gave them copy of passport, bank and utility bill.
There is a limit of 4K a day and 10k a week. I made two withdrawals of 2 k and i had it the day after already on bank!!!! Another big plus!!!
So I did another two cashouts of 4K total, immediately after midnight cause was afraid of gambling it again, but I saw they were still pending! That was a bummer, cause I know I will loose again if i cant payout. Already set 100 euro deposit limit for protection.
Hours later the 4 k was sent back on my account, and not pending anymore. I went to live chat and they told me I needs extra. Verification meaning a selfie with my drivers licence in my hand.
Really strange in my opinion. Unfortunately I didn't had it available for many hours.
You know what happend... I lost it all again... ofcourse I was very disappointed. I checked their terms, and it says verification upon payout and sometimes they could request a skype call.
But nothing about a selfie plus verification should be done before pay out.
Unfortunately they are not willing to give in. What do you think of the extra "security" verification thing, after already being verified ? ( and after I set a deposit limit) Do you think they should pay me the withdrawal money back because of this inappropriate verification method in breach with their terms?
Ps I can't find the relevant rep here, so can somebody do that for me and tell him about this Thx
I was playing at a rather new casino, bobscasino. Unfortunately they don't have MGA or British license. it! Good bonuses!!! Never had such good bonuses!! Wagering is only 3 times the bonuspunten! And every time you reach a new level you get more bonusmoney and spins!
I had won almost 8k wowie!!
So I decide to pay out. I went through verification process and gave them copy of passport, bank and utility bill.
There is a limit of 4K a day and 10k a week. I made two withdrawals of 2 k and i had it the day after already on bank!!!! Another big plus!!!
So I did another two cashouts of 4K total, immediately after midnight cause was afraid of gambling it again, but I saw they were still pending! That was a bummer, cause I know I will loose again if i cant payout. Already set 100 euro deposit limit for protection.
Hours later the 4 k was sent back on my account, and not pending anymore. I went to live chat and they told me I needs extra. Verification meaning a selfie with my drivers licence in my hand.
Really strange in my opinion. Unfortunately I didn't had it available for many hours.
You know what happend... I lost it all again... ofcourse I was very disappointed. I checked their terms, and it says verification upon payout and sometimes they could request a skype call.
But nothing about a selfie plus verification should be done before pay out.
Unfortunately they are not willing to give in. What do you think of the extra "security" verification thing, after already being verified ? ( and after I set a deposit limit) Do you think they should pay me the withdrawal money back because of this inappropriate verification method in breach with their terms?
Ps I can't find the relevant rep here, so can somebody do that for me and tell him about this Thx