- Joined
- Nov 22, 2013
- Location
- deep south of Eu
I don't want to mention the casino name...this is not a complaint post (so far). I am just in need to understand how it works. Probably I am missing something and the only one to complain about is me.
long story short: I deposited 50, had 50 bonus. WR is 40X.
started with 100 and at first the WR was having place, I went into "my account" page and I saw that I was cumulating some little progress with WR (after about one hour I did wager around 150)
Later, the session went quite bad and I deeped into "bonus" funds (had less than 50 in my account).
Went on fighting for hours and I had a good recover, back to 100. Note I played for about 3 hours always staying in the range of 70/80 in my account.
I went to check the WR progress and I found it to be still only 150 done.
So I want to chat to ask for explanation and I was told:
- only CASH money does contribute for the WR
- once the player deeps into BONUS money, then even if he recovers, all his money is always and however considered as BONUS.
- the sentence I was told in chat which surprised me more was: " You will need to deposit real money and play with that. Then that will count towards your WR"
At this point I am really confused....how can I clear the WR ? Doing a new deposit maybe, when I still have my 100 I had at beginning (which I can't withdraw since they are all BONUS now ) ?
long story short: I deposited 50, had 50 bonus. WR is 40X.
started with 100 and at first the WR was having place, I went into "my account" page and I saw that I was cumulating some little progress with WR (after about one hour I did wager around 150)
Later, the session went quite bad and I deeped into "bonus" funds (had less than 50 in my account).
Went on fighting for hours and I had a good recover, back to 100. Note I played for about 3 hours always staying in the range of 70/80 in my account.
I went to check the WR progress and I found it to be still only 150 done.
So I want to chat to ask for explanation and I was told:
- only CASH money does contribute for the WR
- once the player deeps into BONUS money, then even if he recovers, all his money is always and however considered as BONUS.
- the sentence I was told in chat which surprised me more was: " You will need to deposit real money and play with that. Then that will count towards your WR"
At this point I am really confused....how can I clear the WR ? Doing a new deposit maybe, when I still have my 100 I had at beginning (which I can't withdraw since they are all BONUS now ) ?