- Joined
- May 31, 2016
- Location
- United Kingdom
Tonight I've had to do something I really don't like to do. That is email my discontent to a casino as a loyal and frequent player after numerous issues not being dealt with.
I play every week at most at Spin and Win who bombard me daily with bonus offers. This is a great thing about this casino if you like promotions. The problem I keep raising with them is they are failing to automatically cancel failed wagers on bonuses when your balance hits 0 or below 10p on some bonuses. Upon attempting to manually cancel the system won't left you.
This is causing multiple problems. Tying your new deposits and bonuses down to existing failed bonuses that should no longer be active but are.
Same thing happened tonight. I logged in with a 0 balance and claimed £1.75 cash back. Lost that money and with a balance of 0 took a £3 no deposit bonus they offered. I played and won £43 and came out the game with a £45 balance. When to check my account and wagering required and only then noticed the old bonus from 3 weeks ago still active when it should not have been. I could not manually cancel and it also said if it was cancelled I lose £17 of my current balance which is total BS! I informed customer support of this who cancelled the bonus and also took my £43 winnings from my account from my current bonus I took today!
This is totally unjustified and not right!
I'm curious is anyone else experiencing similar problems with this casino?
I play every week at most at Spin and Win who bombard me daily with bonus offers. This is a great thing about this casino if you like promotions. The problem I keep raising with them is they are failing to automatically cancel failed wagers on bonuses when your balance hits 0 or below 10p on some bonuses. Upon attempting to manually cancel the system won't left you.
This is causing multiple problems. Tying your new deposits and bonuses down to existing failed bonuses that should no longer be active but are.
Same thing happened tonight. I logged in with a 0 balance and claimed £1.75 cash back. Lost that money and with a balance of 0 took a £3 no deposit bonus they offered. I played and won £43 and came out the game with a £45 balance. When to check my account and wagering required and only then noticed the old bonus from 3 weeks ago still active when it should not have been. I could not manually cancel and it also said if it was cancelled I lose £17 of my current balance which is total BS! I informed customer support of this who cancelled the bonus and also took my £43 winnings from my account from my current bonus I took today!
This is totally unjustified and not right!
I'm curious is anyone else experiencing similar problems with this casino?