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Thread: Vera John not happy with CS

  1. #1
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    Vera John not happy with CS

    I made a small withdrawal via my card yesterday and I was asked for ID. Fair enough but they also want my expired card that I used for years. It was destroyed when I received my new one.
    I told them this via email and they now want a statement from bank saying that they asked me to destroy my card.
    WTF
    ?

    Is it not standard you destroy your old one?

    Can't be arsed with this tooing and fro-ing.

    Emailed the rep on this. See what he says. What a daft request.

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    Quote Originally Posted by jjezebel37 View Post
    I made a small withdrawal via my card yesterday and I was asked for ID. Fair enough but they also want my expired card that I used for years. It was destroyed when I received my new one.
    I told them this via email and they now want a statement from bank saying that they asked me to destroy my card.
    WTF
    ?

    Is it not standard you destroy your old one?

    Can't be arsed with this tooing and fro-ing.

    Emailed the rep on this. See what he says. What a daft request.
    Did you never get that card verified at any other casino? I usually check way back sent emails and I've found old ones earlier, that I've sent to other casinos.

    If it's a card that was to the same bank account it's stupid of them to ask for it. If it's not the same account then they should ask.
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    Quote Originally Posted by Tirilej View Post
    Did you never get that card verified at any other casino? I usually check way back sent emails and I've found old ones earlier, that I've sent to other casinos.

    If it's a card that was to the same bank account it's stupid of them to ask for it. If it's not the same account then they should ask.
    Same bank account. Just an updated card.

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    Quote Originally Posted by jjezebel37 View Post
    I made a small withdrawal via my card yesterday and I was asked for ID. Fair enough but they also want my expired card that I used for years. It was destroyed when I received my new one.
    I told them this via email and they now want a statement from bank saying that they asked me to destroy my card.
    WTF
    ?

    Is it not standard you destroy your old one?

    Can't be arsed with this tooing and fro-ing.

    Emailed the rep on this. See what he says. What a daft request.
    I had same when I won £1400 they insisted I needed it and had to go to bank and get them to write a letter confirming I had had the card, their policy is ridiculous.

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    I tried to get my account verified gave up, told me every item gotta be in single documents, send them 1 visa, 1 social security card, 1 driver licenss, thats not single? they spammed me with 6 emails after that to remind me to verify.

    Used same documents to get verified at pretty much every danish casino but not V&J so screw that.

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    Nightmare. Totally understand why people get fed up. I had to send everything single too.
    They have now asked for a document to prove that I now use a new card. Bank statement now sent.

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    Quote Originally Posted by jjezebel37 View Post
    Nightmare. Totally understand why people get fed up. I had to send everything single too.
    They have now asked for a document to prove that I now use a new card. Bank statement now sent.
    They could not understand that the old card was cut up a year before, they just kept saying they needed to see it, IT'S IN PIECES ON SOME RUBBISH DUMP SOMEWHERE.

    I have just looked it took 13 emails to sort it and they sent this:

    Good day I am contacting you back from Vera&John regarding the verification of your Account.

    Our payments department have confirmed that the document for your utility bill has a low resolution and cannot be processed, please be so kind to send us a better copy. Kindly also forward a official proof that card ****7214 is no longer valid and has been replaced. If you do not hold such proof , kindly contact you bank as they would be able to provide you with this document.

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    Quote Originally Posted by steveh35 View Post
    They could not understand that the old card was cut up a year before, they just kept saying they needed to see it, IT'S IN PIECES ON SOME RUBBISH DUMP SOMEWHERE.

    I have just looked it took 13 emails to sort it and they sent this:

    Good day I am contacting you back from Vera&John regarding the verification of your Account.

    Our payments department have confirmed that the document for your utility bill has a low resolution and cannot be processed, please be so kind to send us a better copy. Kindly also forward a official proof that card ****7214 is no longer valid and has been replaced. If you do not hold such proof , kindly contact you bank as they would be able to provide you with this document.
    I don't have bloody time to run to banks for confirmation.

    Let's see what they say to statement.

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    This is totally crap! Had this actually 2 years back at video slots in the end had to dig out an old old statement and show payments to them. Insane.

    So its totally Un-reasonable that Vera & John ask you for a card that you no longer have. Your current one should suffice. Sometimes casino go way over board with requirements and always on withdraw
    hardly ever on deposit! So get your frustration. But now they have your bank statement they should simply pay you what you are owed without further questions or stalling!

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    I heard about this before so I have kept pictures of my old cards archived on my computer just in case.

    Maybe an idea to do this once you shred your old card.
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