- Joined
- Jul 10, 2016
- Location
- North east England
Evening all.
Took a promo from William hill this evening, it was a simple one, deposit £10 get £30 to play with.
Read the terms as per, went to open Kronos...insufficient funds, same with rhino, and any Williams slot.
Tried netent and my balance was fine and was able to play.
Contacted live chat to state no Williams are banned under your terms and conditions and why was I unable to play. Frankly the live chat was beyond poor and I opted to call William hill.
After many calls, all cut off or on hold I get through to a guy named 'rob' speaks perfectly understandable English, and was actually willing to help. Immiediently passed on my complaint to those further up the ladder, and then this is where I was beyond shocked....
He had read my live chat, read all my notes, realised I was a vip sports player from past years, then he was honest... told me it's almost impossible to get a manager to deal with my query this evening, but assures me I'll have a call back tommorow, he then goes into credit me £30 in real funds to compensate me, then to thank me for the issue in there terms and conditions.
Now As many will be aware William hill especially in the uk are huge, in all honesty they don't even really need half decent customer care, but this guy was different.
We had a 30 min chat about other casinos, there terms, he even asked if I could be contacted in future on how to improve the service they provide...bearing in mind I never asked a thing, or wanted anything, only to ask why certain games are not playable to me shows even with such a huge set up as them that there's decent reps wanting to help.
If only will hill had a rep like this guy on here, they would surerly go even bigger.
Just nice to post a positive about a casino. Sick of all the bad rep lots get, there's still advisors out there to restore your faith in a casino.
Kudos to 'rob'
Took a promo from William hill this evening, it was a simple one, deposit £10 get £30 to play with.
Read the terms as per, went to open Kronos...insufficient funds, same with rhino, and any Williams slot.
Tried netent and my balance was fine and was able to play.
Contacted live chat to state no Williams are banned under your terms and conditions and why was I unable to play. Frankly the live chat was beyond poor and I opted to call William hill.
After many calls, all cut off or on hold I get through to a guy named 'rob' speaks perfectly understandable English, and was actually willing to help. Immiediently passed on my complaint to those further up the ladder, and then this is where I was beyond shocked....
He had read my live chat, read all my notes, realised I was a vip sports player from past years, then he was honest... told me it's almost impossible to get a manager to deal with my query this evening, but assures me I'll have a call back tommorow, he then goes into credit me £30 in real funds to compensate me, then to thank me for the issue in there terms and conditions.
Now As many will be aware William hill especially in the uk are huge, in all honesty they don't even really need half decent customer care, but this guy was different.
We had a 30 min chat about other casinos, there terms, he even asked if I could be contacted in future on how to improve the service they provide...bearing in mind I never asked a thing, or wanted anything, only to ask why certain games are not playable to me shows even with such a huge set up as them that there's decent reps wanting to help.
If only will hill had a rep like this guy on here, they would surerly go even bigger.
Just nice to post a positive about a casino. Sick of all the bad rep lots get, there's still advisors out there to restore your faith in a casino.
Kudos to 'rob'