Online gambling information site publishes player dispute stats

[jetset]

ASK GAMBLERS RELEASES PLAYER COMPLAINTS STATS

Online casino players lodged 5,268 complaints with online gambling information site in 2016

The online gambling information site Ask Gamblers.com has released statistics on its player dispute service, advising that in 2016 5,268 complaints were lodged by 3,800 players.

The complaints involved 613 different online casinos, and of the total complaints lodged Ask Gamblers accepted 2,300 for investigation and mediation. 70 percent of these cases were resolved within an average of 8 business days, although the press release from Ask Gamblers does not disclose details of how many resolutions were in favour of the player.

Interestingly, the press release notes that Ask Gamblers introduced a new feature in 2016 that allows what it terms "industry professionals" (presumably affiliate marketers) to lay complaints against affiliate programs.

"Even though the AskGamblers Casino Complaint Team implemented new and stricter complaint reviewing procedures, last year’s record was still surpassed and the Complaint Team managed to return to players over $2,7 million of unpaid, delayed or unfairly confiscated money. The amount, combined with the money returned up until that point and since, has thus far reached an impressive $8,8 million," says Dimitar Dimitrov, head of customer support, in the company statement.

 

[Casinomeister]

Too bad they don't break it down to show what percentage of the complaints were frivolous, which ones were fraudulent, which ones were bona fide, and actual real results.

Looks like a marketing ploy more than anything else.

 

[Valhalla]

Looks like a marketing ploy more than anything else.

Reminds me of those adverts that are all over TV nowadays; "We have successfully claimed over £4m in unpaid PPS so far, so why wait? Call us today..."

 

[Tirilej]

I would say that 90% of those complaints are about our famous RTG groups, Virtual. They are definately not solved within 8 days.

It's an irritating place for many casinos though, for good and bad. They do a good job there too though.

 

[Nicola]

Lets be honest, if AskGamblers didn't list so many rogue casinos there would be a lot less complaints in the first place!

Casinomeister and ThePOGG are the only information sites which hold real value these days

 

[lct]

I don't trust AskGamblers. I've read a few of their disputes before and they seem to think it's ok to be a rogue as long as their T&Cs are tight. I think they're in it for the money