Long time lurker now making my first post!
I have been banned from all Caddell casinos for life for what in my opinion is winning too much. I have been loyal to Caddell for my years having opened accounts at around half of their sites and making several deposits at each and some nice withdrawals. I've been presented with many gifts over time including free crates of beer and random draws of cash and gadgets totalling several hundreds of pounds.
Spin Station sent me a email last week giving me a exclusive invite to their new outfit called MIAMI DICE. I was delighted with the offer and accepted by making a deposit. After meeting wagering of circa 31,000 GBP I cashed out and received confirmation that my existing ID was valid and the withdrawal was still on course. Today I received this message which has upset me because they won't tell me what rule I have broken. I may be retired and getting on a bit but I have not broken any rules. It's just me who uses my account and I only have one account at each casino in the group.
Outdated URL (Invalid)
Speaking with them on chat a moment ago they will honour my withdrawal but the lifetime ban will remain. If unhappy I should open a ecogra complaint?
I have lost 500-1000 GBP cash value of loyalty points at MIAMI DICE, SPINSTATION and G'DAY CASINO on closure which is sad. I was saving them up and now regret not using them.
Peter
I have been banned from all Caddell casinos for life for what in my opinion is winning too much. I have been loyal to Caddell for my years having opened accounts at around half of their sites and making several deposits at each and some nice withdrawals. I've been presented with many gifts over time including free crates of beer and random draws of cash and gadgets totalling several hundreds of pounds.
Spin Station sent me a email last week giving me a exclusive invite to their new outfit called MIAMI DICE. I was delighted with the offer and accepted by making a deposit. After meeting wagering of circa 31,000 GBP I cashed out and received confirmation that my existing ID was valid and the withdrawal was still on course. Today I received this message which has upset me because they won't tell me what rule I have broken. I may be retired and getting on a bit but I have not broken any rules. It's just me who uses my account and I only have one account at each casino in the group.
Outdated URL (Invalid)
Speaking with them on chat a moment ago they will honour my withdrawal but the lifetime ban will remain. If unhappy I should open a ecogra complaint?
I have lost 500-1000 GBP cash value of loyalty points at MIAMI DICE, SPINSTATION and G'DAY CASINO on closure which is sad. I was saving them up and now regret not using them.
Peter