Dunder Casino Support

[philderby]

Okay So I set up an account and fully verified a account at Dunder to find that there is no live support including phone support to claim bonuses and any other queries.

Stressed and half pissed, any help?

Regards

Phil.

 

[dionysus]

There's live chat as far as I can see, just that it's not 24/7
re - The chat is currently closed. We're open between 10am - 10pm CET, but leave us a message below and we'll get back to you as soon as possible.

 

[philderby]

There's live chat as far as I can see, just that it's not 24/7
re - The chat is currently closed. We're open between 10am - 10pm CET, but leave us a message below and we'll get back to you as soon as possible.

we know this, however thank you for saying ^-^

 

[dionysus]

we know this, however thank you for saying ^-^

Lol, if you know there's no live support after 10pm and no phone, why not wait to deposit?
It's not uncommon for casinos to not have not 24/7 support, especially in the early stages until they've a large enough player base to justify one.

 

[jjezebel37]

I sent in my ID yesterday. No reply, no acknowledgement.
I hate sending ID over email but it's for a small withdrawal and there was no other way.
Same here, was no chat later last night.

 

[Harry_BKK]

Yet again, brings back my sentence: "run from Mum & Dad's basement."

They close LiveChat exactly at the hour where it is usually the busiest. Do they have to go to bed early? Mum putting out the lights?

You might want to take a look at this thread:

https://www.casinomeister.com/forums/threads/dunder-casino-not-in-anyway-tested.72185/

 

[jjezebel37]

Yet again, brings back my sentence: "run from Mum & Dad's basement."

They close LiveChat exactly at the hour where it is usually the busiest. Do they have to go to bed early? Mum putting out the lights?

You might want to take a look at this thread:

https://www.casinomeister.com/forums/threads/dunder-casino-not-in-anyway-tested.72185/

Thanks.
I agree, why close live chat at the busiest time of the evening?

I have no doubt I'll get paid. What concerns me is that I have had no response to sending my ID. These are important documents and should be treated as so. Even a generic..."we received your documents" response would be an idea.

 

[DepositSpinLose]

ENOUGH OF THIS........

come on folks.....please mend this with the firs DUNDER, tired of reading about this casino. just saying

 

[Deeplay]

I sent in my ID yesterday. No reply, no acknowledgement.
I hate sending ID over email but it's for a small withdrawal and there was no other way.
Same here, was no chat later last night.

Well your lucky as you have only waited 1 day so far. I have waited 6 days now
and like you hate sending anything like this through insecure email. I wont do it again thats for sure.

So heading towards a full week with not even a reply they received my documents. Sent a pm
to the rep here yesterday and - u guessed it no reply ;-)

I am amazed actually guts allow such amateurs to use there platform.

 

[fun4all]

I have no doubt I'll get paid. What concerns me is that I have had no response to sending my ID. These are important documents and should be treated as so. Even a generic..."we received your documents" response would be an idea.

Totally agree I sent my documents via email days ago and no response either, disappeared into a void I guess, which is worrying. I did PM the rep on here and was told my account was "ok".

 

[dunover]

Hang on a moment, we've just had a big thread that Bryan's changed to 'Not Tested' or whatever and people have played there?

Can't say you weren't warned.

I bet Nicola wishes she'd never started it.

 

[jjezebel37]

Hang on a moment, we've just had a big thread that Bryan's changed to 'Not Tested' or whatever and people have played there?

Can't say you weren't warned.

I bet Nicola wishes she'd never started it.

yup

 

[philderby]

probably shouldn't have deposited there tbh, anyway Im well pleased about winning the royal panda 2 year promotion so dont give a fu##!

spending a day as a panda will be a new experience

 

[Deeplay]

Hang on a moment, we've just had a big thread that Bryan's changed to 'Not Tested' or whatever and people have played there?

Can't say you weren't warned.

I bet Nicola wishes she'd never started it.

Not made a deposit no - did send in documents to see how responsive they were

result = no response at all. Not even to my PM

so far its 0 out of 10 for this lot.

About one of the worst botched questionable launches I have seen in a long while
and not in any way transparent.

 

[Nicola]

I bet Nicola wishes she'd never started it.

Oh yes

Until Dunder announce who is really behind the brand I would advise giving them a wide birth!

 

[Deeplay]

Oh yes

Until Dunder announce who is really behind the brand I would advise giving them a wide birth!

Agreed which they have steadfastly refused to do up until now dodging the question with vague answers.
Some could say its info to be kept private ... but not when it comes to where I deposit and squander my
hard earned ££$$$

 

[Jono777]

Harry's 'Two in a basement' theory seems more and more likely the way this is developing.

I would add my 'guess' at this point and go as far to say 'Two Ex Casumo Employees in a basement'

 

[dunover]

Oh yes

Until Dunder announce who is really behind the brand I would advise giving them a wide birth!

My missus had one of those now it's like lobbing a sausage down a corridor.

Best typo I seen this week...

 

[Nicola]

My missus had one of those now it's like lobbing a sausage down a corridor.

Best typo I seen this week...

Stupid auto-correct