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Thread: The Virtual Casino Group and Ace Revenue

  1. #1
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    The Virtual Casino Group and Ace Revenue

    Yep - you're reading this correctly. I'm going to give them another shot at this.

    TheVirtualCasino.com
    CirrusCasino.com
    ClubPlayer.com
    CoolCatCasino.com
    PalaceofChance.com
    PartyCityCasino.com
    PrismCasino.com
    SlotsofVegas.com
    Rubyslots.com
    WildVegasCasino.com

    From the Probation Section:

    During the first decade of Casinomeister, they were our nemesis - the anti-thesis of an Accredited Casino. During the early years, complaints streamed in - some of them being pretty damn awful. There were moments of surreal marketing campaigns and player experiences that bordered on hilarity they were so bizarre. They were the recipients of the Worst Casino Group Award three times, and Cirrus Casino received Worst Casino of the year 2007. They even made an attempt to be removed from the Rogue pit no less than two times - which were failures. That was then - this is now.

    Even though this casino group has been in the Rogue pit for more years than I can remember, I have been in direct contact with their General Manager since 2002 and even though we have had differences of opinions at times, we have worked together to square away players who had legitimate complaints. Most complaints were from bad management practices - which in time began to abate, others were from badly written promos or just sloppy customer service. Even though they were in the Rogue section, we made an exception to assist any players who had problems with this casino group. Both Max and I have met up with the GM several times and have been communicative. I can say for the record, there have been two
    PABs
    in the past year pertaining to the Virtual Group - both resolved.

    And to give credit due when it's warranted, the Virtual group has been adamant on taking care of any past issues. In February 2011, we emailed our entire database of
    CM
    members requesting anyone who had any outstanding complaints to come forward. Not only did we send this email out, but so did
    CAP
    , and the
    GPWA
    . There were only a handful of players that came forward with valid complaints. I should also mention that the Virtual Casino group emailed their entire database as well.

    So here we are. I'm placing the Virtual Casino Group on probation. And if they make it through the next 30 days six months without a crapload of unresolved complaints, then they are out of the pit we will put it to a vote by the membership.

    If you have any issues, please post them here - or
    PAB
    - or contact their casino rep here:
    https://www.casinomeister.com/forums/members/tawnivirtualace.html

    Editor's note: modified probation time and process
    Last edited by Casinomeister; 8th November 2013 at 08:39 PM. Reason: made corrections
    “Too much of anything is bad, but too much good whiskey is barely enough.”

    ~Mark Twain

  2. #2
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    Ace Revenue Casinos

    Guilty by association with the Virtual Casino group, they have generated about one
    PAB
    in two years. I'm placing them in the Probation section with for 30 days six months. If they do not generate an unreasonable amount of complaints, then we will put it to a vote by the membership.

    RoyalAceCasino.com
    SilverOakCasino.com
    SlotMadness.com
    CaptainJackCasino.com
    CatsEyeCasino.com
    Planet7Casino.com
    RingmasterCasino.com

    If you have any issues with their casinos, please post here - and/or contact their casino representative:
    https://www.casinomeister.com/forums/members/tawnivirtualace.html

    http://www.casinomeister.com/past_is..._probation.php

    Editor's note: modified probation time and process
    Last edited by Casinomeister; 8th November 2013 at 08:42 PM. Reason: made corrections
    “Too much of anything is bad, but too much good whiskey is barely enough.”

    ~Mark Twain

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  4. #3
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    I think the reason you haven't seen any
    PABs
    is that most people here are smart enough not to play there. A quick Google shows lots of slow/no pay problems still - I think that if anyone is a member of other forums where people do play at any of these casinos they should mention that if they have any issues to join Casinomeister and do a
    PAB
    . I'd hate to see them get out of the pit just because nobody here plays there.

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  6. #4
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    Quote Originally Posted by chayton View Post
    I think the reason you haven't seen any
    PABs
    is that most people here are smart enough not to play there. A quick Google shows lots of slow/no pay problems still - I think that if anyone is a member of other forums where people do play at any of these casinos they should mention that if they have any issues to join Casinomeister and do a
    PAB
    . I'd hate to see them get out of the pit just because nobody here plays there.
    Yeah I wasn't going to say anything. But I think your absolutely right Chayton.

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    I don't mind them not being Rogued, but they should stay in the Not Recommended section as well as the Virtual group.
    Great that they are willing to deal with issues but they are still not good casinos.
    if you fall I'll be there
    -ground

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    We've been here before with Virtual Group et al.

    I have no reason to believe that they won't drum up some positive
    PR
    via their
    CM
    probation (like before), bend over backwards to be nice to all the newbies that start playing there as a result (like before), and go back to their own ways again (like before).

    Fool me once, shame on you....and all that.

    I don't agree with it at all. Just my opinion.

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  12. #7
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    Actually I'm still waiting for the money I won on Captain Jack around 4 years ago. A whole $50 from a free chip. Maybe they can pay now
    if you fall I'll be there
    -ground

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    Yeah, we've seen them turn over a new leaf, a new tree, a whole new forest by now and nothing ever really changes..

    Chayton is right, people here are too well informed to deposit there.

    Whats their payout time nowadays? Still between 30-50 workingdays?
    ..but at least they pay! yep...

    I'll stick to 32RED..

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  16. #9
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    What I find interesting is that since Bryan made this post I've been getting a TON of spam from the casinos in this group. hmmmmm could it be a coincidence I wonder?

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    The thought of the Virtual Group and any associated Casinos coming out of the pit gets me worried.

    We know of resolved complaints through
    CM
    and a few other reputable places, however; what about people who never knew places like
    CM
    existed?

    Payments will be made when complaints pop up at Player Advocate Websites - to save face. I would LOVE to know how much $$$ they have not paid, stalled and stolen cumulatively over the years....

    Nate

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