Is slotocash RTG starting to pull the old RTG delay tactiscs

[colly]

I had hoped that slotocash would continue its good run as one of the few trustworthy RTGS- sadly I find that it appears to be pulling the old no documents routine whenever you try to cashout on a weekend- I do know security docs are required- which is why they were sent on my first cashout there- I also resent them when invited to be a VIP in June. In August i made a cashout and got the no doc's routine and resent them and the the payout was made- I tried to cashin on friday night and yes I once again got the we haven't recieved docs routine from support- I cut and pasted them there previous payout email and confirmation and resent then the docs for the fourth time and copied and pasted the email header to the chat lady (who hung up on me!)-

Now either there security of document retention is woefull or this is the old RTG dics runaround- once might be accepted but three times is strecthing the coincidence a bit far= perhaps miss sloto could look into the standards being used

Certainly one way to lose a player if you have to risk your ID every time you make a cashout

 

[chayton]

I had a small cashout awhile back, I'd waited a couple days and when I contacted support they told me that I'd need to send docs too. I told them I'd done that and been approved before ever playing there, they then got me to hang on for a bit and when they came back they said they found my docs at the DesertNights (database?) and that I was good to go. I thought it was odd because I'd sent docs to both Sloto AND Desertnights and my docs were approved by both. It didn't really leave me with warm fuzzies, but because it was my first withdrawal, I figured there would be a few hiccups, but to be honest if I had to go through it whenever I made a withdrawal, I'd be getting a little cheesed off too.

Hopefully Ms. Sloto can fix it for you so you'll have smooth sailing from now on, she's a pretty active rep here and seems to get right on top of any player issues.

 

[chuchu59]

While its too early to say whether these are delaying tactics at best their system of identifying which players are verified isnt functioning well and this isnt what we expect from an accredited casino. I believe Ms Sloto should come out and explain all this as well as giving a reassurance that all verified players need not go through this hassle again.

 

[chayton]

I did shoot a message to Sloto with a link to this post also, but chances are that because of the weekend it may be a few days before anyone responds.

 

[colly]

As another interesting point the last time this happened in August - I received a phone call to my mobile the following day from a slotocash rep apologizing and having a talk- seems they don't keep records of there PR or Goodwill followup either.

I also note that subsequent to that I had a cash out on a weekday 18th September and it was in my neteller account on the 19th- no delays and no questions-the no docs routine seems to be a standard support weekend cash out only issue!

 

[Sloto]

Hi Colly

Can you PM me your username and I will check why this keeps happening.

Best Regards

Ms Sloto

 

[CANADAMAN99]

Wouldnt know, I've had worse luck at slotocash and desert nights than any other casino I've ever played at. Out of probably 100 deposits between the two, not a single cashout. Good customer service but definitely the worst gameplay return I've experienced in many many years. Thumbs down

 

[P.V.]

I had a small cashout awhile back, I'd waited a couple days and when I contacted support they told me that I'd need to send docs too. I told them I'd done that and been approved before ever playing there, they then got me to hang on for a bit and when they came back they said they found my docs at the DesertNights (database?) and that I was good to go. I thought it was odd because I'd sent docs to both Sloto AND Desertnights and my docs were approved by both. It didn't really leave me with warm fuzzies

Looks like since being separate sites but the same operator their database's aren't connected and although you sent your doc's to both sites, one was lost and the other was found.

If a player wasn't as knowledgeable as you by knowing they were connected then they'd have to resend and verify again.

Simple solution would be archived doc. approval viewable by all sites within the group.

You just gave me something to work on, thanks..

 

[naththo]

If you have problem with any of assistant on live chat or so it would be good idea send message to rep on casinomeister here as they are higher level than those assistant on live chat or in email. Which is why one of rep noticed your post and thought it might be good idea if you send private message to that rep and rep will look up for you. Hopefully you get it sorted out soon. Best of luck!

 

[colly]

And a thankyou to Ms Sloto who sorted this out promptly and hopefully has rectified the error so it doesn't occur again. Cash out now paid.

 

[Osloking]

I remember i withdrew some winnings last month and sloto-capital paid me whitin 10mintues to neteller, so i just have really nice experiences with them although i do not play very much (rival, rtg) maybe i should more

 

[Mousey]

Waiting on a wire transfer... MsSloto pushed it through/approved on 11 Sept.

Gawd.... I hate being a USA player these days...

 

[pun0pun]

I'm a USA player and I just started to play on SLOTOCASH casino. Been playing real cash deposit with no bonus, hopefully when I take a withdrawal It wouldn't be to hard. I hope SLOTOCASH accept USA player with the same standard as any other.

hi guy I'm new btw.......

 

[chayton]

And a thankyou to Ms Sloto who sorted this out promptly and hopefully has rectified the error so it doesn't occur again. Cash out now paid.

And on the weekend too!

 

[anniemac]

I don't presume to know anything about the financial working of Sloto Rival/RTG but I can tell you this. I have been playing at Sloto Rival since they came online and Ms Sloto has always gone above and beyond to make sure that everything goes smoothly for players.

She's pretty on top of things in my book.

 

[labeled]

I don't presume to know anything about the financial working of Sloto Rival/RTG but I can tell you this. I have been playing at Sloto Rival since they came online and Ms Sloto has always gone above and beyond to make sure that everything goes smoothly for players.

She's pretty on top of things in my book.

She's awesome, so I hesitate to say this, but I think it's time to start watching this group a bit. I'm still awaiting my 9/20 approved withdrawal, which one of the cashier staff stated had left their accounts and would be in mine last week. Which it was (and is) not. I don't want to be overly critical of the group, and certainly not of Ms Sloto, but out of my last few withdrawals, I haven't had any go smoothly. I believe it'll arrive eventually, but the waiting is starting to wear on my patience.

 

[rockycatt]

I'm a USA player and I just started to play on SLOTOCASH casino. Been playing real cash deposit with no bonus, hopefully when I take a withdrawal It wouldn't be to hard. I hope SLOTOCASH accept USA player with the same standard as any other.

hi guy I'm new btw.......

i see that you come from Washington if that's the state of Washington i recommend you check in depth a lot of casino's don't allow players from washington state

 

[pun0pun]

i see that you come from Washington if that's the state of Washington i recommend you check in depth a lot of casino's don't allow players from washington state

Thank for the info. Do anyone know if Slotocash pay player from washington state, USA? Because I been depositing cash to them and haven't not withdraw yet.

 

[chuchu59]

Thank for the info. Do anyone know if Slotocash pay player from washington state, USA? Because I been depositing cash to them and haven't not withdraw yet.

I think they do pay players from Washington though ya gotta be careful in choosing your casinos especially since you are from the USA.

 

[pun0pun]

Thank for the info. Do anyone know if Slotocash pay player from washington state, USA? Because I been depositing cash to them and haven't not withdraw yet.

I just asked live support form Slotocash and here is what she said, so hopefully I'm fine.

General Info
Chat start time Oct 8, 2012 11:06:20 AM EST
Chat end time Oct 8, 2012 11:11:46 AM EST
Duration (actual chatting time) 00:05:25
Operator Julia

Chat Transcript
info: A chat operator will be with you shortly.
info: You are now chatting with 'Julia'
Julia: Welcome to Casino Support. My name is Julia. How may I assist you today?
you: just wanted to know if you accept player from washington state, USA. If you do are they able to withdrawl and cash out?
you: are you still there
Julia: yes
Julia: yes, we do accept all players from US, the state you come from does not matter
Julia: and you will be able to withdraw and cash out
Julia: you are welcome to register now
you: ok thank you
Julia: we have a welcome no deposit bonus also
Julia: for new players who have opened an account with us
info: Your chat transcript will be sent to *snip* at the end of your chat.
Julia: feel free to join us!

 

[jazzymc]

Waiting for "approved" wire transfer of payout to reach my bank

This was my 1st win and payout from SlotoCash and I am waiting to receive the funds. The payout request was approved on Sept 27th and I received an email stating my payout was "processed" on Oct 1 for Wire Transfer. Last Friday (Oct 5) I PM'd Ms Sloto to ask if she knew the wait time for Wire Transfers. She replied stating 7 business days, but they are "experiencing delays in processing". {{sigh}}
I've heard this before. But she said she would check to see if she could get an ETA and get back with me the next day. Haven't heard back from her even after PMing her again over the weekend.

 

[BMWSTACK]

Waiting on a wire transfer... MsSloto pushed it through/approved on 11 Sept.

Gawd.... I hate being a USA player these days...

Wow, Long time.

 

[dionysus]

I love these constant reminders WHY I won't dep into an RTG

 

[Dipity]

I love these constant reminders WHY I won't dep into an RTG

They're not all bad - I'd highly reccomend iNetBet, BUT their email support (no live chat/telephone) leaves a bit to be desired. That said, I've never had any issues with getting paid/replies to support emails.

I'm not too keen on RTG as a software though, I like a few games, Mystic Dragon, Paydirt, Loose Caboose and Paydirt, but I do feel that they seem very tight to me

 

[labeled]

I wanted to let everyone know I rec'd my transfer from 9/20 this morning. Here's hoping that's the last of the processing issues.