Lucky Club - Baptism by fire

Casinomeister

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OK, so please answer me this as I am now totally confused.

I got an email that said Lucky Club had been sold by Jackpot Capital. Jackpot Capital sends out notice to affiliates of the same thing.

Lucky Club launches as new casino with new software. However, the live chat that I had this morning was emailed to me from 'support@jackpotcapital.com'.

So who owns Lucky Club? You stated in the above post that they were a sister casino to Jackpot Capital but that's not how I read the email I got about the sale. So somebody please clarify this for me.
 
I read this post in another forum:
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I wouldn't play at a casino where sth like that happens (even if I am not personally affected)

Dear Affiliates,


Jackpot Capital wants to inform you that Schankwart has been paid out in full.


So yes you can have ur opinion. But Jackpot Capital did a good thing, despite all the twists and turns.
 
The information being given out was that JC had SOLD Lucky Club to "unknown investors". They also said they could not preserve players cash balances and comps during the transfer, and gave players only DAYS in which to clear their accounts or lose their funds, especially their earned comp points.

Did they actually LIE about the whole thing, and had NEVER sold the casino to anyone, and had never intended to.

It just doesn't make sense that in one week, a group of "unknown investors" have progressed all the way to "baptism by fire".

It doesn't matter whether they deserve it or not, the whole transfer procedure (sham?) STINKS!


How about the TRUTH, what REALLY happened, and why all this "cloak and dagger" bullshit over the last 2 weeks.
 
FYI, before we all get excited about schankwart being paid, it should be stated that he is a well known bogus complainant who deliberately "accidentally" played excluded games with bonuses and blackmailed the casinos into paying him.

Don't just take it from me, ask Bryan.

Schankwart is one of the reasons we all have to jump through hoops these days.
 
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Let's welcome Lucky Club casino into the Baptism by Fire section - newly launched NuWorks casino and sister casino to Accredited Jackpot Capital, it's the nu-est casino in the Baptism of Fire section:
https://www.casinomeister.com/accredited-casinos/

If there any issues, please contact their casino rep here:
https://www.casinomeister.com/forums/members/

Bryan, until JC clears the confusion over 'ownership' I suggest that the accreditation process be put on hold as it seems they are being very secretive over the whole issue. If its owned, wholly or partly by JC, the questions posed by VWM in the previous post should be answered.
 
Jackpot Capital has always been secretive about their casinos.Look at the Accredited section, their three casinos are listed seperately.
Does anyone know the relationship between Intertops and Jackpot Capital. I am certain there is one for many reasons. The main reason is, at one time, when they were migrating away from Microgaming, Intertops was directing US customer to Jackpot Capital. That seemed strange to me. You dont do that unless there is some kind of relationship.
 
Would still like to know the connection between Lucky Club and Jackpot Capital? I would have thought a Rep or somebody would have answered this question since they want to be accredited. :confused:
 
I don't want to be a PITA but I think my question is valid and deserves an answer. Isn't one of the requirements for accreditation transparency?

Before somebody gets their knickers in a twist and thinks I have an agenda toward Lucky Club, I don't. I was a pretty loyal depositor before the 'sale' because of their connection with Jackpot Capital so before I deposit now, I want to know who I am supporting.
 
how does one go about blackmailing a casino to pay them?

The player goes forum shopping, garnering support from their ilk, submitting complaints wherever they can with bogus information, etc etc, until the casino decides the bad PR is more expensive than paying the fraudster.

Schankwart uses this as their personal MO and has been doing it for as long as I can remember..and they have been banned from here as a result.
 
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i already tried to play at the new lucky club software and all i can say is its the same as RTG games are just different and games are fewer (less to pick games ) and i like RTG more than nuworks software.
 
And still not a word answering my original questions about this casino. I will have a big problem with accreditation if players are not told who they are dealing with. :(
 
And still not a word answering my original questions about this casino. I will have a big problem with accreditation if players are not told who they are dealing with. :(

I agree anniemac, the question deserves an answer.

I haven't been out of lurk mode long but it's frustrating to come back and it's the same old, same old in regards to casino's refusal to address players concerns clearly and be transparent.
 
No deposits

i also have stopped depositing and waiting for an answer. JC grp was the only "proven"
casinos for me so am bored also because of this
 
Hi there,

Thanks for your patience, as I have been out of the office due to personal reasons.

Lucky Club is still accepting players from the United States. Please understand that we must protect players as well as shareholders in this new venture.

That said; Lucky Club and Jackpot Capital still share marketing and customer support resources, therefore you can expect the highest level of customer service, fast payouts, stunning promotions and with the new software provider, overwhelmingly fun games!

As mentioned before, I am here to stay as your representative. I look forward to assisting you at any time.

Kind regards,
Yasmeen :)
 
Hi there,

Thanks for your patience, as I have been out of the office due to personal reasons.

Lucky Club is still accepting players from the United States. Please understand that we must protect players as well as shareholders in this new venture.

That said; Lucky Club and Jackpot Capital still share marketing and customer support resources, therefore you can expect the highest level of customer service, fast payouts, stunning promotions and with the new software provider, overwhelmingly fun games!

As mentioned before, I am here to stay as your representative. I look forward to assisting you at any time.

Kind regards,
Yasmeen :)


This is becoming as clear as mud.

First it was sold, then it wasn't and is promoted to "baptism by fire" as a "sister casino" to Jackpot Capital group properties, and now we are back to it having been sold again. Surely if JC don't own it, it does NOT qualify for a fast track to "baptism by fire" as Bryan has only met the management and support team (JC group) and NOT the owners who "call the shots" over how things are run.

This seems similar to the connection between Palace Group and Prime casino, where Palace Group handle everything, but do NOT actually OWN Prime. Palace group are accredited, yet Prime is not, and further is a "no can do" because the owners have "called their shots" and told Palace Group NOT to deal with PABs for Prime on their behalf.

This does NOT protect players in the same sense that Palace Group management has NOT protected players when Prime's owners have decided not to pay them.

As for "fast payments", recent changes have made payments MUCH slower than before under many circumstances, and it is only US players being paid by wire or check that are unlikely to notice much difference. Players using eWallets have noticed 100% to 300% INCREASES in the time taken for them to actually receive their money from a JC group property. The 300% is the "double whammy" of the doubling of the pending period to 48 hours, and this then overlapping the start of the weekend, where processing no longer takes place. Withdrawals on a Thursday used to be seen Saturday, but now it seems it is Tuesday after the changes. This is when things go smoothly, which does not seem to have been the case recently.


The software is not exactly "new" either, but RTG with different graphics and skin.
 
Bryan Power needed

I can only be guessing here, but I would like to believe there is a good reason for this
"cloak and dagger" situation. Seems they are not able for some reason or another to
just "spit it out" and say whats going on. And thats what we're all wanting to know,
just what's going on. Especially considering all the hassles the DOJ have been imposing
on all in regards to the U.S players....I'd like to believe there is something preventing
a "straight" answer. But bottom line....at least for me...is I want to know if they are
still worthy of CM's recommendation. We can all assume many reasons of the sudden
change in cashout times, LC sale or no sale etc....but they may have legit reasons.
With that said, I hope they will also really consider some of the suggestion mentioned by
the forum members as well. Being able to transfer funds between sister sites, etc.....
They may be able to say to Bryan(Mr CM) what they cannot say aloud. And all I
need is a "good to go" from the CM and I'd be a bit more comfy. We all trust his judgement:thumbsup:
Just my 2 cents on this.
 
I can only be guessing here, but I would like to believe there is a good reason for this
"cloak and dagger" situation. Seems they are not able for some reason or another to
just "spit it out" and say whats going on. And thats what we're all wanting to know,
just what's going on. Especially considering all the hassles the DOJ have been imposing
on all in regards to the U.S players....I'd like to believe there is something preventing
a "straight" answer. But bottom line....at least for me...is I want to know if they are
still worthy of CM's recommendation. We can all assume many reasons of the sudden
change in cashout times, LC sale or no sale etc....but they may have legit reasons.
With that said, I hope they will also really consider some of the suggestion mentioned by
the forum members as well. Being able to transfer funds between sister sites, etc.....
They may be able to say to Bryan(Mr CM) what they cannot say aloud. And all I
need is a "good to go" from the CM and I'd be a bit more comfy. We all trust his judgement:thumbsup:
Just my 2 cents on this.

We effectively have his "good to go", but it seems to have been awarded on a false premise that JC group still own LC, yet the rep says they don't, and earlier said it was sold to "unknown investors". JC even said they coudn't carry balances and comps over to the new casino, a highly unusual situation if they were still "calling the shots" as owners. Given that the software is simply RTG reskinned, I can't see any reason NOT to simply carry over balances and comps. JC gave a mere 4 DAYS notice to players that their comps would be confiscated if they didn't access their accounts to redeem them, and even suggested that CASH balances would "vanish into the ether" if they were not withdrawn. This was tough on any player cheeky enough to take a week's holiday, or even a long weekend, as by the time they checked things on the Monday, it was too late.

Now, the suggestion is that none of this "jerking around" was necessary, as it is a "sister casino" with different software, and software supplied by RTG as well, so no possible "conflict of interest" or "breach of supply contract" as happened when Intertops tried to run an RTG casino for US players alongside it's MGS casino.

We also have the processing changes rolled out across the whole group, not just LC.


Could it be that rather than selling LC, these "unknown investors" bought the whole damn JC group, and dictated these new processing standards, as well as trying the new software variant on one of the casinos in order to see how it performed against RTG.

Many of the JC posts recently look like they have been prepared by someone higher up, and the rep has been told to post them as-is. They are all "corporate speak" and PR, designed to say nothing new in as many words as it takes to give the appearance that the question that prompted it has actually been answered. Politicians are very good at this too.
 
This is becoming as clear as mud.

First it was sold, then it wasn't and is promoted to "baptism by fire" as a "sister casino" to Jackpot Capital group properties, and now we are back to it having been sold again. Surely if JC don't own it, it does NOT qualify for a fast track to "baptism by fire" as Bryan has only met the management and support team (JC group) and NOT the owners who "call the shots" over how things are run...

Geezus VWM - get a grip. Who do you know who I've met, haven't met, spoken to on the phone, or teleported to Mars with. I hope you're not stalking me 'cause that's creepy.

Lucky Club never directly asked to be put in the BoF section, I put them there because I consider them a sister casino of the Jackpot Capital group. They are managed by and answer to the same people. They were placed in the BoF section because they have never been listed here before, and in my eyes they need to be given a test period. If it doesn't work out, it doesn't work out, and then they are out of here.

So far what I have seen is a few members getting riled up on who owns whom. Well since these are private companies, those answers will always be elusive. As long as it's not a publicly traded company, you will most likely have some vagueness when it comes to ownership. This goes for any industry.

Lucky Club is in the BoF section to give it chance to become accredited. If you feel its customer support or management is not cutting the mustard, then it needs to be discussed here.
 
Geezus VWM - get a grip. Who do you know who I've met, haven't met, spoken to on the phone, or teleported to Mars with. I hope you're not stalking me 'cause that's creepy.

Lucky Club never directly asked to be put in the BoF section, I put them there because I consider them a sister casino of the Jackpot Capital group. They are managed by and answer to the same people. They were placed in the BoF section because they have never been listed here before, and in my eyes they need to be given a test period. If it doesn't work out, it doesn't work out, and then they are out of here.

So far what I have seen is a few members getting riled up on who owns whom. Well since these are private companies, those answers will always be elusive. As long as it's not a publicly traded company, you will most likely have some vagueness when it comes to ownership. This goes for any industry.

Lucky Club is in the BoF section to give it chance to become accredited. If you feel its customer support or management is not cutting the mustard, then it needs to be discussed here.

@ Bryan,
I am not trying to be confrontational -- just looking for clarity in your terms here at CM. I also don't have any beef with Lucky Club or JPC. I play at both casinos, feel they do a nice job, even though I was disappointed when their w/d process changed to a considerably longer timeframe. But as a US player, I get it. We have delays, but I still feel confident I will get paid -- just not as quickly as in past.

I understand "sister casinos" when it comes to the multiple casinos owned by a group. For example of Club World Group; CW, Aladdin's Gold, High Noon, Manhattan, and now BuzzLuck. Or Rushmore group with Slots Oasis, Rushmore; English Harbour when they owned EH, Millionaire, VIP etc.

But I don't understand the use of "sister casino" when there is separate ownership? We were told the casino was sold. People have common processors in the industry, that type of thing. But to be a true sister casino -- wouldn't it need to have common ownership??

I accept that they contract with the same support team and contract for management services as you have indicated, but does that really make them a sister casino or related business?

I have worked for many businesses that use ADP for example for processing payroll (They process payroll for thousands of different companies) or buy health insurance from Blue Cross/Blue Shield, who insure millions of people, but that doesn't make the businesses related or "sister companies" it just means many businesses have some common vendors. Using common vendors doesn't mean ANY relationship, good or bad between random companies that might buy similar services.

If my company uses FEDEX and your company uses FEDEX -- we aren't related or "sister companies". Just common vendors between us. I also understand privately held companies are not obligated to divulge ownership structure. I am not asking for info on ownership.

But can you clarify what constitutes "sister casino" in CM world? Because I am puzzled.

Thanks,
Diane

Diane
 

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