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Thread: This Is Vegas Owe Me 80,000 USD

  1. #1
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    This Is Vegas Owe Me 80,000 USD

    Hi there, I've been posting my issue on Online Casino Suite and at the suggestion of the Admins over there, I have posted my gripe here in the hope of getting a resolution.

    They gave the okay to post the thread here, and I hope Casino Meister don't mind if I do so:

    http://onlinecasinosuite.com/forum/s...-owe-me-80-000

    The meat of the thread and my complaint is as follows:

    Basically, i registered an account with This is Vegas whilst my account was locked with SlotoCash (more about this later). I made a deposit with TIV in the amount of 1000usd with a 50% bonus introductory sign-up. So i was playing a few rounds of the game of Heavy Weight Gold at $20 and gradually worked my way to winnings of about $5000.

    I then increased my bets to $50 and whilst playing this level at "max bet", hit the 7 free game round. Before i knew it, the blonde boxer was on the first reel, and three wilds were in the 2nd, 3rd and 4th wheels respectively and another blonde guy on the fifth reel - i racked up approx $30,000 on that bonus round alone. I kept playing and increased my bets to $100 a spin (I realize they don't allow that now - for obvious reasons), anyway, i kept on playing, hitting the bonus rounds a few times (the "KO" rounds) as well as the free spins a few times and after about 5 hours of playing managed to get up to approximately $83,000. I figured the bonus conditions were fully complied with.

    I thought, okay, time to make a withdrawal so I withdrew the maximum amount of 5,000usd. 2 days later, I go back into TIV to find my account locked and my withdrawals reversed. I sent an email requesting why (there's no contact number). The reason was that "management was looking into it". Fair enough I thought, let's see how they can get out of this one. Anyway, after a number of emails being sent back and forth they tell me that I had a credit card issue with Sloto Cash and therefore they would not be paying me my winnings and my account would be locked. AND that this was "management's final decision" i.e we're keeping your money and you're not getting your $80,000 winnings. Nice response.

    So the issue with Sloto Cash - I had been playing at Sloto Cash for quite a few months prior to registering with TIV (I liked or used to like Rival Games). One day Sloto send me an email saying that they received chargebacks from a credit card I had apparently used and wanted me to contact the bank to return those chargebacks. Problem was, the credit card was not mine, there was no way I could contact a bank I did not have an account or credit card with so obviously there was some type of fraudulent activity happening with my account through someone else. Sloto Cash and I came to the resolution that my account would be frozen (I had over $5,000 in my account with them at the time) and they would allow me to play again in three months to ensure that there was no more fraudulent activity on my Sloto account. We came to an agreement which both parties agreed to.

    So, having a good relationship with Sloto and the VIP managers there, I explained to them my situation with TIV. They told me that they are in NO WAY RELATED to TIV and advised me to contact Rival directly who would resolve this.

    So I did, and Rival did get back to me with "Sorry, TIV's management decision is final"....JOKE. I replied that my issues with Sloto Cash had been resolved and came back with a surprise response of "MANAGEMENT's DECISION IS FINAL"...thanks RIVAL !!! where's my 80 thou ??

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  3. #2
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    Hi there, I've been posting my issue on Online Casino Suite and at the suggestion of the Admins over there, I have posted my gripe here in the hope of getting a resolution.
    Apparently they don't know anything about
    CM
    , or they would have told you that posting details here will drastically reduce your chances of ever seeing a penny.

    If you still have time, delete your post and file a
    PAB
    - http://www.casinomeister.com/problems.php

    Or, PM one of the mods and have them take the details out of your post for you, if you can't edit it.
    Be sure to check out my blog on Casinomeister.us : http://www.casinomeister.us/

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    Don't need any more details than this, but:

    Was this your first deposit with TIV, or have they been taking your action before this happened?
    Be sure to check out my blog on Casinomeister.us : http://www.casinomeister.us/

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    As always we will have to wait to hear from the other side but if what the Op says is correct then any issues with an unrelated Casino resolved or not have nothing to do with it- how did they know about these issues anyway - was there a red flag on your Rival account?
    If so why did they take your deposit?
    I will bite my tongue for a while.

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    The player has been sent here on my advice everyone, I am sure they do not know the exact way to go about getting help from this forum so please go easy. We have also advised the player to do a
    PAB
    as well. I felt the story needed to get out on the forums to warn other players to not play at TIV because if you do win the chances of you being paid are very slim!

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    @gid88: If you want to file a formal complaint here at Casinomeister check out our Pitch-A-Bitch (
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    In a nutshell you file your Pitch-A-Bitch by completing the
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    WOW!
    Where do I start?
    Well with the inconsistencies in the opening post. These may seem very minor and "nit-picking" to some, but for me they start to ring some alarm bells.
    First:
    Quote Originally Posted by gid88 View Post
    I then increased my bets to $50...
    Has ANYONE else seen this slot allow $50 bets at any casino?
    I certainly haven't. The max at most Rivals is $20 (including on my TiV account)
    Later he says he upped that to $100/spin... !

    Next:
    Quote Originally Posted by gid88 View Post
    ... and whilst playing this level at "max bet", hit the 7 free game round...
    For someone who played for 5 hours you would think they would know this game gives 10 free-spins.

    And:
    Quote Originally Posted by gid88 View Post
    Before i knew it, the blonde boxer was on the first reel, and three wilds were in the 2nd, 3rd and 4th wheels respectively and another blonde guy on the fifth reel...
    That's very clever, since the Wild does not appear on reel 4!

    Attachment 23282

    Something a little bit fishy about this story - but anyway, that's all irrelevant since the reason for withholding the winnings is due to "credit card fraud" at another casino.
    If this player is a serial fraudster (history of multiple charge-backs) then I agree the casino could be justified in closing the account until any deposits are fully cleared and un-reversible. But I can't agree with keeping the winnings on these grounds.

    The only way forward
    IMHO
    is Pitch-a-Bitch and then be VERY patient!

    KK

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  11. #8
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    Oh please KK. You know better than anyone that Rival software is glitchy. I've had all 5 reels with expanding wilds, betting 500 per spin.

    Don't be a hater.

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    Assuming TiV has refused the winnings of a player based on an issue at another casino, then clearly information is being shared. So:

    1) Why did they accept deposits from the player if they knew this?
    2) Were these winnings won legitimately, according to the
    T&C
    's?

    IMO
    if you accept a player, and he has acted according to the
    T&C
    's then you pay the player when he wins.
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  13. #10
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    Quote Originally Posted by Simmo! View Post
    Assuming TiV has refused the winnings of a player based on an issue at another casino, then clearly information is being shared. So:

    1) Why did they accept deposits from the player if they knew this?
    2) Were these winnings won legitimately, according to the
    T&C
    's?

    IMO
    if you accept a player, and he has acted according to the
    T&C
    's then you pay the player when he wins.
    Agreed Simmo, another issue is that ... had the players balance gone South, it would be ignored until such time that he withdraws. This issue only arises when the Casino needs to pay...

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