Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Gang
Ive been playing with Lock since they opened, mainly due to their fast payouts and reasonable cashback etc.
Initially, payouts to my Neteller account took only a few hours - great!
About 6 weeks ago, the payouts started to take 24-48 hours - OK with me.
In the past few weeks, I have waited 72 hrs+ - not good.
Today, after waiting a few days for a payout, I emailed Lock and received this reply:
There is unexpected delays in payouts due to some unforeseen processing issues across the industry that have effected us. We will be processing your withdrawal in the next 7 business days.
Now I realise there are issues with the US regulations etc and I understand that, however:
1. I am NOT in the USA
2. I use NEteller which is an instant transfer
3. The industry has known for 12 months at least that these changes were coming so there is no excuse to suddenly have an 'unforeseen processing issue'. Sorry, but that sounds like what it smells like.
The unfortunate part is that everything Ive experienced with Lock thus far has been positive, but my experience with online casinos tells me that when payouts start taking longer and longer it is, more often than not, a red flag.
It would be great if the Lock Rep could enlighten us to what is going on, because "oh yeah we have some issues but we'll pay you in the next week or so" only after I enquire is not good enough IMO. An email sent to all players informing them of delays would have been the professional way to handle it, but I guess it might deter people from depositing......and it seems that getting money in is more important than sending it out.
As usual, if it turns out Im wrong I will gladly apologise.....however I believe it is important to inform other members to allow them to make informed choices about where they play - I know for a fact I wouldnt deposit anywhere that was having funding issues of any kind.
I really hope this isnt another RTG heading for the highway as they have done so many things right up to now.
Ive been playing with Lock since they opened, mainly due to their fast payouts and reasonable cashback etc.
Initially, payouts to my Neteller account took only a few hours - great!
About 6 weeks ago, the payouts started to take 24-48 hours - OK with me.
In the past few weeks, I have waited 72 hrs+ - not good.
Today, after waiting a few days for a payout, I emailed Lock and received this reply:
There is unexpected delays in payouts due to some unforeseen processing issues across the industry that have effected us. We will be processing your withdrawal in the next 7 business days.
Now I realise there are issues with the US regulations etc and I understand that, however:
1. I am NOT in the USA
2. I use NEteller which is an instant transfer
3. The industry has known for 12 months at least that these changes were coming so there is no excuse to suddenly have an 'unforeseen processing issue'. Sorry, but that sounds like what it smells like.
The unfortunate part is that everything Ive experienced with Lock thus far has been positive, but my experience with online casinos tells me that when payouts start taking longer and longer it is, more often than not, a red flag.
It would be great if the Lock Rep could enlighten us to what is going on, because "oh yeah we have some issues but we'll pay you in the next week or so" only after I enquire is not good enough IMO. An email sent to all players informing them of delays would have been the professional way to handle it, but I guess it might deter people from depositing......and it seems that getting money in is more important than sending it out.
As usual, if it turns out Im wrong I will gladly apologise.....however I believe it is important to inform other members to allow them to make informed choices about where they play - I know for a fact I wouldnt deposit anywhere that was having funding issues of any kind.
I really hope this isnt another RTG heading for the highway as they have done so many things right up to now.