ROXY PALACE LOCKING U.S. ACCOUNTS TODAY

[Professor]

Roxy drops US Players in June!

I just received the following notice:

We would like to inform you that with effect from 1 June 2007 Roxy Palace, Casino Splendido, and Roxy Poker properties will no longer accept bets from US players.

The contribution of bets from US players currently comprises an insignificant amount to the group and most affiliates have low exposure to that market.

Roxy Affiliates properties are well established in Non US Foreign language and English speaking markets having been active there for well over three years now. At present the casinos are offered in English, French, Italian, German and Dutch, and over the next month several other languages will be added.

We would like to thank you for your support and look forward to an even greater contribution going forward.

If you have any further queries, please do not hesitate to contact us.


Thanks and regards,
The Roxy Affiliates Team

 

[soflat]

Oh that's too bad. I knew something weas up when I didn't receive their weekend mailing.

 

[footdr]

HOPE THEY PAY EVERYONE

They owe me money and they said the check was mailed 5/16 but I haven't received it.

 

[1819]

since i am in an evil state i havnt played there since the bomb hit. it is too bad for the rest of you, that was my fav casino.

 

[footdr]

Tried to login at Roxy Palace to check status of withdrawal and account locked!!!

Support said all U.S. accounts locked because no longer accepting u.s. player bets.

NICE OF THEM TO GIVE US NOTICE

I requested a list of all my transactions from 1-1-05 to present.

 

[footdr]

ALL U.S. ACCOUNTS ARE LOCKED ROXY AND VEGAS SPLENDIDO

My account was locked. called support . advised all U.S. players accounts have been locked.

Not sure what that means for players who had account balances.

THEY SHOULD HAVE GIVEN ADVANCE NOTICE BUT THEY PROBABLY WANTED TO GET AS MANY DEPOSITS AS THEY COULD BEFORE THEY LOCKED PLAYERS OUT.[/B JACKASSES

 

[EasyRhino]

Bummer, I never did figure out how their weekly bonuses worked, anyway. Guess I can uninstall now!

 

[soflat]

They didn't lock ALL the accts just yet.

I'm disappointed they're only telling affiliates so far and not the players. Someone could logon now and deposit only to get locked out in the middle of play.

 

[jetset]

My account was locked. called support . advised all U.S. players accounts have been locked.

Not sure what that means for players who had account balances.

THEY SHOULD HAVE GIVEN ADVANCE NOTICE BUT THEY PROBABLY WANTED TO GET AS MANY DEPOSITS AS THEY COULD BEFORE THEY LOCKED PLAYERS OUT.[/B JACKASSES

This is really bad - here we are only three days from their withdrawal from the US market and they have apparently not yet had the courtesy to email their US players and arrange for them to make orderly withdrawals from their accounts.

I'm going to speak to the software provider about this because this is definitely not typical Microgaming behaviour.

Is there anyone else who can back up footdr's experience with a similar story?

BTW this group is eCOGRA accredited, and I'm pretty sure the CEO there will be less than happy about this sort of behaviour. I recommend that you make an online complaint at www.ecogra.org/disputes

 

[jetset]

ROXY AND SPLENDIDO EXIT U.S.A.

But is it being done in a professional manner?

Marketing affiliates for online gambling operations Roxy Palace, Casino Splendido and Roxy Poker were informed by the owners this week that the three venues would be withdrawing from the US market with effect from June 1st 2007. The sites were formerly available to American online gamblers resident outside the 11 states which expressly forbid online gambling.

Interestingly, bearing in mind the previous dominance of US players in the market, the owners say that the contribution of bets from US players to their operations currently comprises "...an insignificant amount to the group and most affiliates have low exposure to that market."

The communication goes on to assure affiliates that Roxy properties are well established in non-US foreign language and English speaking markets, having been active in marketing in this sector for three years. At present the casinos are offered in English, French, Italian, German and Dutch, and over the next month several other languages will be added.

The real downside for Roxy et al players, however appears to be the owner's lack of communication with the US players who use these venues.

Professional online gambling companies shutting out US players in the past have ensured a sufficiently generous time window exists for them to withdraw their funds in an orderly manner, and the arrangements for this have been explained in emails to players giving them details of the exit plan from their perspective.

This does not appear to have been done and, only days away from the announced exit date, this is a sad reflection on the company.

 

[footdr]

ROXY NOT WAITING UNTIL JUNE 1

If by Professional manner you mean notifying their vip players and loyal customers, the answer is NO

They advised the affiliates that effective june 1 they would discontinue accepting u.s. bets, but LOCKED players accounts 5/29(maybe yesterday for all I know as I did not attempt to login until 5/29.

Mind you,I have been in communication with regarding my pending cashin via check daily for the last week. They never mentioned Locking my account or the new policy effective 6/1.

Also, there has been no formal email to players, at least I haven't received one. I don't

Also, players had no opportunity to use accumlated COMP points,play their remaining balance or print-out their cashcheck statement. Although I was advised I could request a statement.

I had something similiar to this happen at another group. They took deposits right up to the last minute.

They don't want to give advance notice because many players wouldn't deposit knowing their accounts would be locked the next day.

They also wouldn't want players to use their loyalty balances AND win.

I DONT BELIEVE U.S. PLAYERS WERE NOT BIG BUCKS, I think they were having problems paying u.s. players and the options are getting worse.

They will all start bailing one by one.

 

[footdr]

NOT ALL ACCOUNTS LOCKED YET

I think someone else should call them. I was told all U.S. accounts were locked. But, maybe they just started locking them or could be they are locking those with zero balance first so the player wont deposit, which is a good thing.

Sorry I didn't get more info, I did mention I didnt think the policy took effect until june 1 but he didn't offer a response.

I double checked my email, I didn't receive a notice that my account had been locked.

 

[cyprean]

Quite an awful way to shut down US players. They should give a specific time frame and atleast let the players know about it.

On the other hand, I have never considered this group to be very upfront or ever being a 'leader' in the industry.

 

[tim5ny]

...and Splendido was touted as so great by the masses here once!

 

[vinylweatherman]

Why are the REPUTABLE casinos behaving like rogues now - this is unnecessary, they are NOT Neteller!

I thought Roxy were the cream of the crop - seems I was wrong.

Yet again, players find out when they see accounts locked. Why should non-US players in their core market still trust them, who knows when they might decide to pull out of another market in the future, this could be for legal OR business reasons, but players are never told, yet if players did not exist, neither would the casinos.

Perhaps the rest are going to follow suit over the summer, who knows? The players don't.

 

[vinylweatherman]

They have done this so quickly, and with such lack of communication that Bryan still has them accredited and AVAILABLE to US players (bar 11 states), yet they have locked the accounts now - this is just how Neteller did it. The US market may be an insignificant one for the group, but that does not mean they can be treated like trash - NON US players have seen how our US friends have been treated, and our business is still desirable.

 

[Mousey]

I was able to log in to the flash casino at Roxy and navigate around in the software.

However, I can confirm that I have NOT received an email from Roxy or Splendido regarding dumping US players on June 1.

 

[Pocketdiggers77]

F'ing Bullshit. Sorry I ever signed up at vegas splendido. I'm sick and tired of being treated like this.

 

[jetset]

I think someone else should call them. I was told all U.S. accounts were locked. But, maybe they just started locking them or could be they are locking those with zero balance first so the player wont deposit, which is a good thing.

Sorry I didn't get more info, I did mention I didnt think the policy took effect until june 1 but he didn't offer a response.

I double checked my email, I didn't receive a notice that my account had been locked.

This has now been reported and I hope to see some action in the near future. Players have not been given sufficient notification or notice that this is happening on June 1 and that is not acceptable or professional.

Footdr (and anyone else aggrieved by the above who wants to clear account balance and comp points in an orderly manner) please submit complaints to eCOGRA's FGA - that makes it official and gives them hard facts and legitimate complaints with which to work.

 

[jetset]

QUOTE: ....NON US players have seen how our US friends have been treated, and our business is still desirable. UNQUOTE

And that's something that this operator should bear in mind. If this company is prepared to do this to US players, it may, under other circumstances, be prepared to do it to others as well!

This situation is not irretrievable:

Extend the deadline;

Stop taking US deposits and

Communicate with US players, giving them options to clear their accounts and comp points within a reasonable timeframe.

 

[Webzcas]

As firstly a player at Roxy/Casino Splendido and also an affiliate of both properties I am sad that they have decided to pull out of the US. The lack of notification to their US Customers is poor as is the length of notice provided to the webmasters that market their properties.

Obviously the casino managers were not aware of this impending decision as I am sure we ( Affiliates ) would have heard something during the CAC in Amsterdam. It is a shame that this decision taken by the directors/senior management of Roxy and lack of communication or and notice to their players has harmed their reputation.

For the record I still hold them and the people behind Roxy who I deal with in high esteem and will continue to play at Roxy and Splendido as well as continue to promote them.

I just hope that the remaining Microgaming Properties still allowing US Players, do not follow Roxy's example and also exit the US.

 

[soflat]

I'm still logging in to both casinos with no problem and haven't received any notice of the closure coming in two days. No warning that I should use up my comp balance, etc.

I guess we American players really are insignificant in their eyes. No casino that I patronize has ever called me insignificant until now. But if the money is small then why not just tell us not to deposit?

Maybe they are working on selling our accounts to another casino?

 

[Simmo!]

For the record another MG (Dream Poker Casino) has also pulled out.

 

[cynthial]

I got notification e-mail today.

From : Roxy Palace <support@roxypalace.com>
Sent : Wednesday, May 30, 2007 8:08 AM
To : "Cynthia" xxxxxxxxxxxxxxxx
Subject : United States exclusion


Dear Cynthia

Thank you for choosing RoxyPalace.

We would like to take this opportunity to Thank You for your patronage and loyalty at RoxyPalace.

Please be advised that the Casino recently made a decision that we would no longer accept wagers from players residing in The United States.

With this we would like to inform you that we have locked your gaming account, as you reside in the US.

Again, we'd like to thank you for choosing RoxyPalace online casino.

Sincerely,

RoxyPalace Customer Support

 

[happygobrokey]

not even a "sorry" in there, the nerve! rogue them immediately