Slots Magic - Bonus Changes

[ReggieMac]

Slots Magic are not really helping themselves with the following bonus rule changes!

Please be advised that we have made some changes to our bonus policy which take effect immediately.
Wagering on deposit bonuses has changed from 25 times to 30 times.

Wagering on no-deposit bonuses has changed from 40 times to 60 times.

The contribution for slot games towards wagering has changed. GVG games now contribute 60% instead of 100% and all other slot games contribute 50% towards wagering requirements.
If you have any questions regarding the bonus policy updates, please do not hesitate to contact the support department who will be happy to answer them.

Not that I played here a lot but certainly wont be anymore now!

 

[lockinlove]

The problem I have with this, is they were pretty stingy with freebies back then. So say you lose $10,000 and they actually throw you a $200 chip or something, they want the person to wager that 60x now. Not cool. Its just going to make the player feel even more shafted and unappreciated. Im not sure why you want to be the industry leader in poor bonuses? Who wants to have that kind of reputation?

Bad move.

Sometimes greed gets in the way of common sense.

 

[spoton]

Is there any games that count 100% now? If not that is highly questionable marketing...

 

[Dinahnana]

Is there any games that count 100% now? If now that is highly questionable marketing...

Agreed this ought not be allowed. If they prefer cash players then don't offer bonuses!

 

[ReggieMac]

Is there any games that count 100% now? If not that is highly questionable marketing...

That was pretty much all the text that I got in email, I wont even bother going to their site to check if there are any 100% games left, big shot in the foot I think for them.

 

[Deeplay]

Terrible bonus terms and the wagering requirements are even higher than what they state if games only contribute to 50% ... surly this is an error or an early April fools days message cause if real ... its beyond bad!

 

[ReggieMac]

Sadly true, from the actual site

Wagering Requirements

Bonus wagering requirements are displayed as Points to Redeem in the Bonus page in the Personal Area.
Unless stated otherwise for any bonus you receive with a deposit we ask you to wager the amount of the bonus thirty times (30) before requesting a withdrawal. If the bonus is a no-deposit bonus then we ask you to wager the amount of the bonus sixty (60) times before requesting a withdrawal.
For example: if you receive £100 bonus on any deposit you must wager this amount at least 30 times (£3000) before requesting a withdrawal. If you receive a £50 bonus with any deposit we ask you to wager the bonus amount of £50 at least 30 times (£1500) before requesting a withdrawal.
We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:

Standard wagering terms: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements. All Slots* and Scratch bets count 100%.

Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements. All Slots* and Scratch bets count 100%.

Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. All Slots* and Scratch games bets count 100%. Special Mixed wagering is only available on special occasions and to players of certain statuses.

*Games by GVG count 60%, all other games count 50%

When the bonus is added to your account the amount of wagering required is converted to bonus redeem points. The table below shows how much a player must wager in each currency to earn one bonus point.

1 Point
EUR 1.00
GBP 1.00
USD 1.00
CAD 1.00
AUD 1.00
DKK 10.00
SEK 10.00
NOK 10.00
ZAR 10.00
RUB 70.0

Wagering only counts for one bonus at a time according to the following rules:
If there are bonuses restricted to a specific game or games, wagering will contribute to these bonuses first if that specific game is played.
If multiple bonuses are active with different wagering conditions, the wagering will be applied to the relevant bonus first in date order
If there are two active bonuses with identical conditions, wagering will contribute to the bonuses in date order.
Please note that you will always first wager your real money funds and only when they are fully wagered, you will then start wagering your Bonus Balance.
If a bonus is not consumed (wagering requirements met or lost) within 30 days the bonus or the amount left from the bonus will be canceled together with any winnings in the account.
Unless otherwise stated you have up to 24 hours to meet the wagering requirements for Free Bonuses (non-deposit bonus, refer a friend) before the bonus and any winnings are removed. You also have 24 hours, from the time they were added to your account, to use the Free Spins before they expire. In the event that our automatic procedures do not remove the bonus/expire the free spins, we reserve the right to remove these amounts manually at the time we realize it should have been removed along with any winnings accrued.
In the case that bonus money is wagered and lost, but not all wager requirements were met, the next deposit made to your account, providing you don't have any open games, will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements. If you want to continue your game session and make sure that your bonus gets Consumed, please contact support after your deposit. Any abuse of this in order to avoid completing bonus wagering will result in all winnings being removed, and your deposit potentially being confiscated.
If you have a bonus consumed/cancelled/expired, either by the system or due to your own request, and the wagering was not completed, all your winnings will be removed including any pending/unclaimed winnings from games/promotions you played whilst you had the bonus.

 

[lockinlove]

I assume the rep will be along shortly to state that they arent correct and they took the 50% away and instead are giving straight up wagering because there is no way a legit casino would try this

 

[ReggieMac]

I assume the rep will be along shortly to state that they arent correct and they took the 50% away because there is no way a legit casino would try this

Of course they will!

 

[Naok777]

Unless otherwise stated you have up to 24 hours to meet the wagering requirements for Free Bonuses (non-deposit bonus, refer a friend) before the bonus and any winnings are removed.

other games count 50%

(lets face it, you will only play games that fall into the other category)

So for a NDB you have 24 Hours to wager 120x bonus?

Just what have they been smoking?

 

[ReggieMac]

(lets face it, you will only play games that fall into the other category)

So for a NDB you have 24 Hours to wager 120x bonus?

Just what have they been smoking?

Blimey I had not even read that far, gave up at the 60%! Way to screw your customer base over!

 

[brianmon]

It's the same at Drueck Glueck too.

I've just emailed them to close my account.

How can CM accredited casinos can get away with these kind of dodgy T&C?

They're taking a bit of a gamble with their license too, with the UKGC currently scrutinising such T&C

 

[dunover]

I think this lot should be de-accredited. This is DELIBERATELY MISLEADING ADVERTISING using a headline figure which in all but a fraction of cases is unrealistic and inappropriate. You CANNOT under Advertising Regs focus any offer on a selected tiny proportion of product(s) and imply it applies to the whole business, then reveal this in small print afterwards.

It's like your local Tesco or WalMart having a flyer or TV ad screaming "10% discount across the store today!!"

and then in the small print saying


'*Only applies to Tampax 12-packs and 425g tins of own-brand beans'

I am so pleased I stopped promoting these f*ckers a while ago.

 

[Jono777]

I pretty much knew more or less what this thread would contain before clicking and reading any of it as soon as I saw the title, it pretty much said it all

 

[petro]

I signed up at their sister site DrueckGlueck about an hour and a half ago and made a $50 deposit and got a bonus. (I was unaware of this thread.)
I asked what the terms for the bonus were and they directed me to the un-updated webpage showing 30xB with all slots counting as 100%.
I tested it and found that the playthrough was actually closer to 50-60x.
They gave me a whole heap of excuses including that their terms were just updated (updated, without changing their webpage, which they are telling customers is current.) I thought they were trying to scam me and I don't blame myself for that, this is their fault for not keeping their webpages up to date.

I'm currently trying to work through it with the rep.
In this case I think I should be entitled to a full refund; including the 2.5% deposit fee, since if I knew that their playthrough was so high I would not have deposited. Also, I only lost $1.95 by the time I became aware of the change in the playthrough.



EDIT: Re-reading through this thread, maybe they did update their terms. But they have written their terms incorrectly.
All Slots* and Scratch games bets count 100%.
*Games by GVG count 60%, all other games count 50%

They were arguing that the NetEnt slot I was playing is classified as "All other games count 50%"
And that can't be true because "All Slots* and Scratch games bets count 100%."

It could be a case of poorly written terms.

 

[dunover]

I signed up at their sister site DrueckGlueck about an hour and a half ago and made a $50 deposit and got a bonus. (I was unaware of this thread.)
I asked what the terms for the bonus were and they directed me to the un-updated webpage showing 30xB with all slots counting as 100%.
I tested it and found that the playthrough was actually closer to 50-60x.
They gave me a whole heap of excuses including that their terms were just updated (updated, without changing their webpage, which they are telling customers is current.) I thought they were trying to scam me and I don't blame myself for that, this is their fault for not keeping their webpages up to date.

I'm currently trying to work through it with the rep.
In this case I think I should be entitled to a full refund; including the 2.5% deposit fee, since if I knew that their playthrough was so high I would not have deposited. Also, I only lost $1.95 by the time I became aware of the change in the playthrough.



EDIT: Re-reading through this thread, maybe they did update their terms. But they have written their terms incorrectly.
All Slots* and Scratch games bets count 100%.
*Games by GVG count 60%, all other games count 50%

They were arguing that the NetEnt slot I was playing is classified as "All other games count 50%"
And that can't be true because "All Slots* and Scratch games bets count 100%."

It could be a case of poorly written terms.

No, it's a case of wilfully deceptive terms deliberately disguising the headline wagering requirement figure, and they've ALWAYS conned people like this since they took over from the old SlotsMagic. They know damn well what they're doing and how wrong it is but there's no one in regulatory authority gonna stop 'em, is there?

 

[spoton]

(lets face it, you will only play games that fall into the other category)

So for a NDB you have 24 Hours to wager 120x bonus?

Just what have they been smoking?

Considering the lag on their platform you would be lucky if you could make 120x wager in 24 years.

 

[bigbear]

I signed up to Slots Magic a while ago but never got round to making a deposit and certainly will not be now.There are only eleven GVG slots (the ones that count 60%) so in one fell swoop they have virtually increased the wagering to bonusx60.To add insult to injury they also charge a 2.5% fee on card deposits and 3.5% for ewallets. Avoid.

 

[ReggieMac]

I actually asked for my account to be closed and during the live chat with support I suddenly realised that they play under the same licence as PlayOJO, who I also have an account with (although PlayOJO don't do buneses at all) and it would have closed my account there also. Funny, there was no mention of there being a problem having the 2 accounts with different sites on the same licence.

 

[colinsunderland]

I emailed to close one of my accounts with this group and got this back

Dear Colin,

Thank you for your email regarding your Account.

I am sorry to hear you wish to close your Account and wondered if there is any particular reason for this. Have you experienced problems with the Casino or Customer Support? You feedback on this matter would be appreciated in order to see what we can do for you.

If you still wish to limit your account, we will of course respect your decision.

In order to allow you to limit your account we have developed a player limitation area in the casino client where you can exclude yourself or set different limitations for a period of time.

The 3 options for limiting your ability to gamble are the following:

1. Cooling Off

2. Temporary Suspension

3. Self-Exclusion

Options 1 and 2 will effect only the account you are limiting

Option 3 will affect all related accounts under the same license.

To choose an option, simply follow the steps below:

• Log in to your account

• Go to Cashier

• Go to Personal Settings

• Select Deposit Limits and scroll down to the bottom until you read 'Click here' to enable a limitation on your account'.

• Select the period you wish to limit your account.

• Click on the Submit button to complete the process

Our system and internal procedures will prevent you from opening new accounts and apply restrictions on known license related accounts only after you enable a Self-Exclusion. Therefore if you are not in control of your gambling it is important to carry through those actions immediately.

Please also note that after a Self-Exclusion is in place there are consequences to attempting to play and these are described in our Terms and Conditions under the Responsible Gaming clause.

Should you have any further questions, please don’t hesitate to contact me.

Kind Regards,

How about

Option 4 - Close the account as requested

Twats.

Presumably its a copy and paste reply, you would think they would use effect and affect correctly, and at least use the same one, even if it was incorrect!

 

[brianmon]

I emailed to close one of my accounts with this group and got this back



How about

Option 4 - Close the account as requested

Twats.

Presumably its a copy and paste reply, you would think they would use effect and affect correctly, and at least use the same one, even if it was incorrect!

Cut and paste. I got an identical email.

I tried to set my monthly deposit limit to £0. But it wouldn't allow me to set it less than £20.

So I've changed my mobile number, to hopefully stop any text messages, and blocked their promo and support email addresses

 

[colinsunderland]

Cut and paste. I got an identical email.

I tried to set my monthly deposit limit to £0. But it wouldn't allow me to set it less than £20.

So I've changed my mobile number, to hopefully stop any text messages, and blocked their promo and support email addresses

Oh it gets better, live chat log from playmillion, apparently you can't close your account, only self exclude.

Info at 22:34, Jun 22:
Thank you for choosing to chat with us. An agent will be with you shortly.
Info at 22:34, Jun 22:
You are now chatting with Mari.
Mari at 22:34, Jun 22:
hello
me at 22:34, Jun 22:
Hi, can you close my account for me please, and remove me from your mailing list.
Mari at 22:34, Jun 22:
Thank you for joining us today! May I have your username to quickly locate your account?
me at 22:34, Jun 22:
*****
Mari at 22:34, Jun 22:
thank you
Mari at 22:34, Jun 22:
hold on please I see your account
me at 22:34, Jun 22:
thanks
Mari at 22:35, Jun 22:
We are sorry to hear that you have made the decision to close your account with us.

As our players are very important to us we would be grateful if you could clarify your reason and inform is why did you make this decision?
me at 22:35, Jun 22:
your misleading bonus policy
Mari at 22:36, Jun 22:
what do you mean
me at 22:36, Jun 22:
all slots contribute 100, then underneath state GVG 60% and rest 50%, so in effect NO slots contribute 100% and it effectively doubles the wagering requirement
Mari at 22:39, Jun 22:
yes you can see our bonus policy here
Mari at 22:39, Jun 22:

You do not have permission to view link Log in or register now.

me at 22:39, Jun 22:
yes I know, it is extremely misleading
Mari at 22:40, Jun 22:
if you wish , you can always play without any bnnuses
Mari at 22:40, Jun 22:
bonuses
Mari at 22:42, Jun 22:
However if you still wish to close your account we will of course respect your decision and you can close your account using the Self Exclusion option, where you can exclude yourself for a period of time.

To do this, simply follow the steps below:

Log in to your account > Go to Cashier > Personal Settings

Select Deposit Limits and scroll down to the bottom until you read 'Click here' to enable a limitation on your account'.

Click on the Submit button to complete the process.

The system will automatically apply the necessary restrictions on the account with immediate effect.
me at 22:42, Jun 22:
can i ask which slots contribute 100% to wagering requirements?
Mari at 22:43, Jun 22:
there is no any slots games that count 100% for wagering requirement
me at 22:43, Jun 22:
yet the terms and conditions you linked to state
Mari at 22:43, Jun 22:
The contribution for slot games towards wagering has changed. GVG games now contribute 60% instead of 100% and all other slot games contribute 50% towards wagering requirements.
me at 22:43, Jun 22:
All Slots* and Scratch bets count 100%.
me at 22:44, Jun 22:
so when it says all slots count 100% what you actually mean is 'no slots count 100%'?
me at 22:46, Jun 22:
?
Mari at 22:47, Jun 22:
no it has been changed
Mari at 22:47, Jun 22:
The contribution for slot games towards wagering has changed. GVG games now contribute 60% instead of 100% and all other slot games contribute 50% towards wagering requirements.
me at 22:48, Jun 22:
I copied and pasted from the terms and conditions you linked to, as I said, extremely misleading. So can you close my account please, I'm not sure why you said to self exclude when I don't have a gambling problem?
Mari at 22:49, Jun 22:
as per our licenses , in any reason you want to close your account , you need to use the self exclusion option
Mari at 22:49, Jun 22:
I am sorry that I give you the link that was updated
me at 22:49, Jun 22:
er, i think you will find that is a lie. I am not self excluding and theres no way your license says a player can only close their account if they self exclude
Mari at 22:52, Jun 22:
hold on please
me at 22:52, Jun 22:
from the UKGC website
me at 22:52, Jun 22:
Self-exclusion is a facility for those that have decided that they wish to stop gambling for at least six months and wish to be supported in their decision to stop.
me at 22:52, Jun 22:
that does NOT apply to me at all
me at 22:53, Jun 22:
telling customers to self exclude is actually disgusting considering there will be a database applied across all operators at some point soon, it would mean ALL my accounts at decent casinos are closed due to your incorrect advice
Mari at 22:54, Jun 22:
we say on our terms and conditions that
Mari at 22:54, Jun 22:
Play Limitation Facility: We offer a facility within the casino Software to help you if you feel that your gambling is out of control and you would like to restrict the access to your Account.
We offer
A cooling off period of 24, 48 hour or one week A temporary Suspension for 1,2 or 3 months A Self Exclusion for minimum 6 months The limitations applied during Cooling Off and Temporary Suspension periods apply only to the account on which the limitations were requested. Upon expiration of the time period the account will be fully active again.

The limitations applied during a Self Exclusion apply to any other known account you have on our license. For a list of the sites under our license click here. Upon expiration of the time period your account will remain restricted and will only be considered for re-use if you contact us by telephone (or in person) and request it to be activated. We will then initiate a 24 hour cooling off period before we activate your Account.
Mari at 22:54, Jun 22:

You do not have permission to view link Log in or register now.

me at 22:54, Jun 22:
and? My gambling is NOT out of control
Mari at 22:55, Jun 22:
yes I understand so you can choose option
Mari at 22:55, Jun 22:
for the period time you wish
Mari at 22:56, Jun 22:
and contact us back
Mari at 22:56, Jun 22:
and we will do it permanently
me at 22:56, Jun 22:
you don't seem to understand as you are ignoring my request. I just want my account closing. Not under responsible gaming rules, just closing. NOT using self exclusion for the reason I stated above.
Mari at 22:58, Jun 22:
in any reason you want to close your account , you need to use self exclusion option as I am not able to do it from here
me at 22:59, Jun 22:
what a load of rubbish, as i said, it is disgusting you are attempting to get customers to say they have a gambling problem when they do not, a lie that could exclude them from every casino in the uk

 

[brianmon]

Oh it gets better, live chat log from playmillion, apparently you can't close your account, only self exclude.

It's strange how casinos can close the accounts of fraudsters and bonus abusers.

But can't do it for normal players

 

[Naok777]

Trying to trick people into self excluding rather than just closing the account normally?

Five letters for them:

EMSEB

 

[TheAddict]

Wouldnt mind doing a cs job for a casino. Recently unemplyed atm, but if they asked potential candidates to explain why they thought they would be a good candidate on a cover letter, i cant see how that if mentioning that i would empathise with the customer and act accordingly might possibly benefit my application. Cheers for the post.
Another casino that is definatly off my radar, thanks.