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Thread: Crystal Palace don't pay

  1. #11
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    Isn't admin and casinomeister the same person?

  2. #12
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    LMAO
    - you didn't know that *they* were schizophrenic....!!?

  3. #13
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    I played at Crystal Palace for the first time, won some money and cashed in. They payed me in a few days. I made another deposit for $200 later and won $100 again, I didn't claim any bonus this time, but I tried to cash in again.

    Later I tried to log in to play again, and the account was locked. I emailed them and they replied:

    Dear Wendi

    Thank you for contacting Crystal Palace Casino.

    Please note that Management has decided to close your account
    due to the nature of your wagering and gaming patterns.

    Management reserves the right to decide which players to retain
    as members.

    Best regards,
    Aakash
    Crystal Palace Casino

    I emailed them and asked why and they replied this time with this email:

    Dear Wendi,

    Please note that you have been using the same NETeller account on various accounts, which is a violation of the terms of our casino.

    Therefore your account has been locked and it will not be reopened.

    Best regards
    Oliver Curran
    Customer Relations Manager
    Crystal Palace Casino
    http://www.crystalpalacecasino.com
    support@crystalpalacecasino.com
    (Toll Free USA): 1-800-824-3175

    What ever they're saying is not making sense. I emailed them again to ask for proof. They simply didn't reply.

    They are holding on to the $300 I have in there, $200 of that I deposit.

    Casino Meister, please help me!

    Wendi

  4. #14
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    Wendi, check your account or inbox. There was an error on the casino's behalf which they have apologised for and have credited your account with a token "I'm sorry" amount. It seems that there was an evil affiliate who was creating phony accounts and yours slipped in with the rest (you probably clicked his link).

    Lanidar, you're squared away as well.

  5. #15
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    THANK YOU BRIAN :yes: :

    The payment from Cleopatras Casino was a complete surprise.

    I can't thank you enough.

  6. #16
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    Angry Crystal Palace

    I'm as well on of these stupid people who did not read pages like these before.

    I played Crystal Palace on 3rd December and cashed-in $ 327,50 but never eceived my money. I wrote them several times, then I even called Australia twice, talked to one call-center agent and later to Oliver. Both promised to take check this matter and to get back to me... bla, bla, bla

    I never received an answer on either my e-mails or my phone-calls.

    Never ever play at this Casino! Or High Rollers (the same happened to me there as well of course)

    Felix
    Last edited by Gamblebob; 18th February 2004 at 08:33 PM.

  7. #17
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    Crystal Palace not paying

    Dear Cyoon,
    Crystal Palace took over some casinos last year which I have deposits in and which show no signs of paying me. They are America's Online Casino, Cleopatra's Casino, Club Marid Gras Casino, and Club Regal Casino. I've called them numerous times. The only thing I can think of is to gather names together and try to seek out a lawyer. If you're interested please reply to roddamer@yahoo.com. Thanks.
    Rod

    Quote Originally Posted by cyoon
    I won some money at Crystal Palace, and they decided not to pay. Don't trust this casino.

    Their email:

    Thank you for contacting Crystal Palace Casino.

    Please note that Management has decided to close your account
    due to the nature of your wagering and gaming patterns.

    Management reserves the right to decide which players to retain
    as members.

  8. #18
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    Just a little background for newcomers. Warren Cloud came to an agreement with
    RTG
    's Michael Staw and J.C.Jones (the former owner) to take over The Vegas Strip casinos last year. This was in addition to his Crystal Palace group, giving him a total of something like nine operations in all.

    Cloud agreed to look after outstanding payouts on the basis of what turned out to be false records presented by Jones. These understated the amounts owed by recording large numbers of payouts as paid when they were not.

    Long story short, Cloud agreed to pay the outstandings subject to rigorous examination (there will always be chancers) There was a deadline for these payouts. I am not a Cloud fan, but fair is fair and it should be noted that most of the outstanding amounts that were the subject of complaints seem to have been paid.

    That has nothing to do, of course with the manner in which Cloud runs his casinos these days, particularly from a bonus and winnings disqualification point of view. You need to approach this operation with extreme caution.
    jetset

  9. #19
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    I think you need need a bit more than "extreme caution".

    Reminder:

    http://www.casinomeister.com/rogue/crystalpalace.html
    Last edited by caruso; 21st February 2004 at 06:20 PM.

  10. #20
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    After over a year of dealing with the Vegas Strip Group (who own Crystal Palace) I hired a lawyer from Cyprus where the casino is based. They charge 10% of the money collected. On 6/2/04, I finally received the money owed me. The laywers I used were George Yiangou and Co. gyiangou@logos.cy.net or gyiangou@yiangou.com.cy.
    Good luck.
    rod729

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