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Thread: Royal Vegas

  1. #1
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    May 2003
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    I opened an account with Royal Vegas. I deposited 125.00 with Firepay. The casino states that on first deposits you get 100% bonus. This is not true. I only got 25.00 bonus. I have sent 3 emails and they NEVER get back with me. So far no emails have been answered by Royal Vegas. This place is not a place that answers emails.

  2. #2
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    They finally credit the account.

  3. #3
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    They do credit the account, though I will never go back to this place because out of the 4 emails I sent , they NEVER answered any of my questions and never answered any emails. These are the types of casinos that do big advertising and then have terrible customer service. I closed my account.

  4. #4
    Join Date
    Mar 2003
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    casinoman:

    We regret that you have not received any mails from us but AOL is currently blocking all mails from us and you have an AOL e-mail address. We did, however, attempt to contact you on 6 occasions but could not manage to get hold of you at the number you supplied.

    VP
    Operations
    Fortune Lounge

  5. #5
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    Royal Vegas has my phone number, social security number and everything except my childrens names. Like a fool I gave all this info. Why not also ask for my blood type to. The place is not for me. They could have called me. I do not believe they tried to email me at all. I have email controls and they are set to recieve ALL emails. Just another lie here.

  6. #6
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    casinoman,

    Not standing up for Fortune Lounge here, but I have also had problems sending e-mails to AOL e-mail addy's.

    My e-mail address is ( @vegasheatcasino.com ) I'm starting to think that AOL are actually bouncing e-mails that contain the word casino.

    So far in the past 3 weeks I sent out around 30 e-mails to AOL address all of these have so far bounced, where as these did not bounce as of 4 weeks ago.

  7. #7
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    I've also found that some casinos are unable to call me because I have a block on my phone line to prevent blocked caller ID calls from getting through. In otherwords, you must allow caller ID to get my phone to ring, and for whatever reason, most casinos can't get thru when this is on.

  8. #8
    Join Date
    Aug 2002
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    Not to take either side here but why are you using AOL? It sounds very legit reason why you didnt get email. Even hotmail seems to have certain casino groups already programmed as spam. Dont play there again, thats your decision, but dont blame your poor choice of ISP on them. I also have calls blocked from certain areas like JPM, most international calls. This makes it impossible for overseas telemarketers to call, I did this after receiving a 7am or so phone call from a casino group.

  9. #9
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    Aside from being Microgaming, this is a fine group. I rarely need to use their CS, but when I do it's always on the mark.

  10. #10
    Join Date
    Sep 2003
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    Seattle. WA
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    I too had an AOL account and as of a few weeks ago when they started blocking all casino's I got a Yahoo addy because at least they put what they think is spam in a seperate folder for you to decide. You should probably get a new e-mail for your casino accounts because you will run into this with other casinos too, and they really shouldn't have the right to throw your mail away if you are an adult.
    }
    Shell

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