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Thread: Fortune Lounge won't pay

  1. #1
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    I decided to play vegas towers, it was no problems they paid and everything was fine. However, I decided to then play royal vegas and 7 sultans. I deposited into the casinos-then when I attempted to play the following day, both casino accounts were locked. The worst part of this is that they refused to give me back the money that I had put into the casino. I guess this must be there way of getting the money back from people who have won at their other casinos. Casinomeister I see that from the above complaints that you have been able to assist people with their problems. If there is anything you can do to help me with this that would be great. Thank you

  2. #2
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    Gunner, I'm sure I'm not telling you anything that the Meister would'nt, but if you want the Meister's assistance in this regard it would be extremely helpful to him for you to fill out the Pitch a Bitch form. It might save you a little time as well. Have a good one.

    Cipher

  3. #3
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    We received notification from Neteller that gunner was apparently colluding with two others on Neteller accounts and as a result we locked the three accounts involved.

    I have already mailed gunner, requesting an explanation of his link with the other two players and will re-assess the situation as soon as I receive a reply.

    VP
    Operations
    Fortune Lounge

  4. #4
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    Thanks Cipher for giving the visitors a heads up!

    You're right, I normally won't step in unless the agrieved player fills out the form in the "pitch a bitch" section.

    I surely hope this is not another case of player fraud. I'm getting pretty much fed up with this crap. I've considered shutting down the "pitch a bitch" section because of the abuse it receives.

    But that would be doing a disservice to the honest players who have had legitimate complaints. Sheesh.

    Gunner: welcome to Casinomeister's forum. If I seem a bit cynical, it's because there has been a swarm of fraudulent players that have been hammering Microgaming and
    RTG
    sites recently. My apologies.

    But in the same breath, I would like to say that I hope you aren't one of them. I'm giving you the benefit of the doubt.

  5. #5
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    Personally Bryan, I think it would be a huge mistake to shut down the Pitch a Bitch section. The positive results that I've seen as a result of the Pitch a Bitch section far out weigh any of the "attempted" scams.

    Sooner or later these scammers realize they can't get past the "BS FILTERS" in place here at the CASINOMEISTER. Have a good one.

    Cipher

  6. #6
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    I'm with Cipher on this one, Bryan - Pitch A Bitch does a great job for decent and genuine players who have been screwed, and it would be a pity to shut it down due to some slimeball scammers.

    I think we have assembled enough common sense and experience in your forum to be generally able to root out these BS artists when they surface and send them on their way.

  7. #7
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    Yeah I know, I'm just venting...I guess I need my own "pitch a bitch" section :evil:

    As long as there is Casinomeister, there will be a bitch to pitch.

    Back on the subject here, the player has been informed that once he clarifies the relationship with the other players, and if it is a satisfactory answer, they will proceed with the cash-in.

  8. #8
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    Does anyone else find it fishy that the Fortune Lounge rep says they were notified by Neteller of colluding with 2 other players? Wouldnt this be some sort of violation of privacy by neteller? I find it hard to beleive that neteller would provide such information to a casino. Seems more like a scapegoat excuse by
    FL
    . As well what is colluding with neteller accounts? And why is there a problem with it? Isnt it possible that 2 people with neteller accounts might log in to their accounts from the same computer? Im really having a tough time trying to grasp this explanation by
    FL
    as Im positive that neteller would not freely give out information about peoples account usage.

  9. #9
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    Those same thoughts that Skidmark posted, crossed my mind, too.

    Why would Neteller give out "any" information about an accountholder, to a casino?

    And if this IS true, I would have serious concerns about conducting any business with Neteller.

    The FortuneLounge Rep should address this here.

    The casinos are starting to know more about us than our own families do.

  10. #10
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    skidmark:
    There is nothing "fishy" here except, perhaps, the fact that I have not heard a word from gunner to date. If you think that I will make a "scapegoat" of a company such as Neteller in a public forum you need to reconsider.

    The information surfaced as a result of our enquiry as we were suspecting fraud. There is also no difference between this specific enquiry and references that may be obtained from your bank.

    mrracetrack:
    You have no more need to be concerned about conducting business with Neteller than you need to have dealing with your bank. We actually know very little about you (less than your bank) yet we perform the same transactions of accepting and paying out money.

    The contentious reality is that on-line casinos will always have to perform certain checks to verify player identity. This protects both the casino and legitimate players. Fortune Lounge is also not the only casino group that makes use of this practice.

    It is indeed very difficult to please everyone - when we request copies of drivers licenses, etc from players, it is regarded as unacceptable - if we decide not to inconvenience a player with such a request but to rather verify his existence with his bank or funding company it is also unacceptable.

    Now, to return to the actual subject of this thread.

    We are giving gunner the benefit of the doubt. I have requested him to clarify the relationship between him and the other players. I have not heard from him yet. When I hear from him I will post the result in this forum.

    Perhaps you should start a new thread on the issue of player verification as this practice is applied by all casinos - not only our group.

    VP
    Operations
    Fortune Lounge

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