Hi Bryan,
You may remember me from the incident where Windows kept my $4000 in winnings because they say I was linked to other account.
Well, now I have similar problem with 7 Sultans. I lost money on their initial deposit bonus. A couple of months after that, they send me a buy $400 get $200 promo. I did it and lost all the money.
A few weeks ago, they send me a buy $600 get $400 promo. I wagered the first $600 and waited for the bonus. It never came and they locked my account. I had lost $75 at the time.
They said my account was locked because they needed me to prove my identity. I sent them my license and utility bills, credit card copies, etc.. They then asked for proof of how I funded my Neteller account. I told them I didn't use a credit card or bank account to fund it. I told them my friend send me $600 from his Neteller account.
So, they asked me for proof of how HE funded his NT account. I couldn't believe they were going this far. But i sent my friend's bank statement to them and figured that would be it.
Today, they email me and say that they are sorry but I have multiple accounts (I do not) and my account will be locked and all money kept.
I am upset. After making me jump through all those hoops, they now tell me this?
Yes, I have friend who gamble and we sometimes play together. So what? But to wait until I deposit a large sum and then keep it? This sounds like real time gaming!!! They knew all along what they were going to do but kept me sending documents until I was blue in face.
I just want my deposit back of $600.
I have never had a problem with any of the
Fortune Lounge casinos before now.
Thanks,
Alma Adamson
You may remember me from the incident where Windows kept my $4000 in winnings because they say I was linked to other account.
Well, now I have similar problem with 7 Sultans. I lost money on their initial deposit bonus. A couple of months after that, they send me a buy $400 get $200 promo. I did it and lost all the money.
A few weeks ago, they send me a buy $600 get $400 promo. I wagered the first $600 and waited for the bonus. It never came and they locked my account. I had lost $75 at the time.
They said my account was locked because they needed me to prove my identity. I sent them my license and utility bills, credit card copies, etc.. They then asked for proof of how I funded my Neteller account. I told them I didn't use a credit card or bank account to fund it. I told them my friend send me $600 from his Neteller account.
So, they asked me for proof of how HE funded his NT account. I couldn't believe they were going this far. But i sent my friend's bank statement to them and figured that would be it.
Today, they email me and say that they are sorry but I have multiple accounts (I do not) and my account will be locked and all money kept.
I am upset. After making me jump through all those hoops, they now tell me this?
Yes, I have friend who gamble and we sometimes play together. So what? But to wait until I deposit a large sum and then keep it? This sounds like real time gaming!!! They knew all along what they were going to do but kept me sending documents until I was blue in face.
I just want my deposit back of $600.
I have never had a problem with any of the
Fortune Lounge casinos before now.
Thanks,
Alma Adamson