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Thread: CaribbeanGold Casino

  1. #1
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    If you have any dealings with CaribbeanGold Casino please use extreme caution.

  2. #2
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    Please explain the reason for caution.

    They have had a solid reputation so far. So am very interested if there have been new problems.

  3. #3
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    Admin@exmcompany were rude. After having me fill out and fax forms confirming purchases in order to retrieve the credits that were credited to the account by the company, they took it upon themselves to lock the account and deny me access to those credits. Their attitude certainly leaves much to be desired.

    Any 'solid reputation' in business, whatever its nature can only be built on the highest degree of customer service and empathy toward that customer. Unfortunately admin@exmcompany are sadly lacking in this area, preferring not to accept anything but their own interpretation of circumstances.

  4. #4
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    Was there more background to this wantok? Did you have a dispute on a bonus after a big win for instance? (that's usually a precursor to a lockout.)

    I am also interested in all the details as this casino is part of the English Harbour/Silver Dollar group recently in the news with a change of software.

  5. #5
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    My credit card was used by a third party. The third party turned out to be a family member. Obviously I am not about to prosecute. However when the matter was unearthed there was still over $400 of credits in the account. This was debited by CGC from my card, they acknowledged that the credits were in the account but now refuse to release them to me.

    I am not a person who uses online casinos and am a victim of circumstance dealing with a casino that thinks that I'm trying to rip them off. This is an unfortunate set of circumstances and all want is to get back what was originally mine. CGC have taken it upon themselves to disregard the facts as they stand and obnoxiously refuse to further communicate with me.

    Let's face it we're not dealing with Sheep Stations here.

  6. #6
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    My credit card was used by a third party. The third party turned out to be a family member. Obviously I am not about to prosecute. However when the matter was unearthed there was still over $400 of credits in the account. This was debited by CGC from my card, they acknowledged that the credits were in the account but now refuse to release them to me.

    I am not a person who uses online casinos and am a victim of circumstance dealing with a casino that thinks that I'm trying to rip them off. This is an unfortunate set of circumstances and all want is to get back what was originally mine. CGC have taken it upon themselves to disregard the facts as they stand and obnoxiously refuse to further communicate with me.

    Let's face it we're not dealing with Sheep Stations here.

  7. #7
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    I'm waiting for checks from English Harbor..$300...It's only been a week, so I haven't pestered them yet...Have seen warnings about the new odds on software group posted elasewhere on the web...will let you know how it turns out...Hurricanejerry

  8. #8
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    HJ.... What other warnings have you seen ??

  9. #9
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    The wizard of odds mentioned that a friend of his had not yet received a payment from Club 388? and advised not to play Odds On. That item has since been removed from his site. Pays to post I guess.

  10. #10
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    HJ... As you will no doubt have noticed from the text above I'm only a novice at this, and to be quite frank am only interested in, and focussed upon, getting back that which is rightfully mine... Pray tell me though is there a connection between CGC & Club 388 ?

    You might also be able to tell me what other avenues I might consider pursuing in resolution of this matter.

    My e-mail address is mrogers@zucos.com.au

    Many thanks

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