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Thread: fortune lounge problems

  1. #21
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    I dont see how this was about chargebacks, if they showed you copies of the emails then they clearly show I agreed to pay them $120 by either western union or by money order in every email. They never would give me a name to wire or address to mail to. I didnt feel I owed them this but Firepay wouldnt email me back so for such small amount of money I dont care. If someone who you think owed you money offered to western union you it wouldnt you take it? I cant imagine there isnt an office where they are. It's all over the world, if you decide to post these emails all will see how many times I offered to pay this little amount of money to make this go away. $120 is the total in every email until the last two where they upped it to $290 which is an impossible amount. I cant imagine it took six months for them to have Firepay take more money from them. As far as I know it is impossible to chargeback a Firepay payment if they take it right out of my checking account ,maybe its not I dont know. They take the money out of my checking account immediately and the money goes to the merchant that I make the deposit at. If something screwed up happened it wasnt from me charging back. After reviewing my records and going to my bank no checks bounced, the money was always there. A few months ago I had 3 check #'s missing that when this began that were not presented, today that # is only 1. Bank tells me it didnt bounce, the draft or physical check was never presented. None the less I never charged anything back since that isnt since i think it is impossible since this was never on a credit card. If the money came out of my check account and Firepay didnt pay them or screwed up the paperwork then I dont understand what I can do, sorry I even brought this in the open. Was just sharing an experience that I thought was relevent to what happened to the person who started this thread. Is there some way I could have charged back a Firepay by check deposit? Also, like I have said over and over again, Firepay knows nothing about this event. I didnt tell Fortunelounge forget it until they raised the amount they claim I owed and Firepay confirmed they knew nothing about it, fine though I will drop this but I hate being accused of this. Honestly, if these people really think I owe them $120 I will western union it to them like I offered forever. Every email copy will show I offered this until the one they changed the amount. It just smelled of scam when all at a sudden the number nearly tripled. That was really all I wanted to speak about when I posted. Bryan, since you got involved how do I straighten this out? If you dont want to be involved I understand. $120 is not an issue but they wanted me to download their software again, open up an account with someone else to make the deposit (which after this mess with firepay I'm not willing to do again) Sending a western union is VERY fair but the emails which you seem to have copies of show they refused to give me a way to make it good other then installing their software.

  2. #22
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    Bryan, I sent a pitch a bitch cause i didnt know which email you use. Read it please, I never meant for a fight its just frustrating being accused of things I didnt do. I hope you might provide ideas on how to fix this problem.

  3. #23
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    Actually the casino was giving Pokeraddict the benefit of the doubt.

    I'll post this to try and clarify this situation.

    The following is the e-mail sent to the player on 10 October, 2002 at
    9:09:45pm:

    Dear xxx
    It has come to our attention that there has recently been an amount of $290
    reversed from us on purchases made by you using your Firepay card to
    purchase casino credits.
    We view these reversals in a very serious light as the casino deposited
    these funds into your account and were subsequently used by you. It is our
    intention within 3 days to report these reversals to the necessary credit
    agencies.
    However, if you are unaware of these reversals or require clarity on what
    has transpired, or, if these reversals where perhaps made in error. Please
    contact the Investigations Officer Mervin at xxxxxx@fortunelounge.com and he
    will gladly provide any necessary information you might require.
    We would really like to unlock your accounts so that you may continue
    enjoying your gaming experience with us and therefore would like to resolve
    this as soon as possible.
    Kindest Regards
    Fortune Lounge Player Security.


    On the same day at 9:32pm Pokeraddict wrote amongst others (direct copy):

    "The $290 would but the number way above my balance that Firepay says I owed
    though,
    especially since Paradise Poker had the transaction numbers of the last 3
    deposits I know I must owe them." and "We'll get this fixed and I will pay
    at least the
    $90 of it but I think Firepay has tried to cheat me, I have all transactions listed, number of etc. and all but 5 cleared. 3 were Paradise pokers."


    On 17 October at 6:32pm he wrote (direct copy):

    I offer again to Western Union the amount outstanding,
    that is $90, I'll even send $100 since that is my first offer but I'm not
    going to let Firepay use me to be scammed.


    On 20 November at 4:36am he writes again (direct copy):
    "I owe only $100 but I'm willing to pay $120 to cover lost money from
    firepay inability to draw from my account anymore." and "To show my good
    faith i'll pay the $120 until they do, just give me a way to do it."



    On 27 November at 1:31pm Mervin from Fortune Lounge writes (direct copy):
    "Kindly be advised that we have not as yet received your payment of $290.00
    in regards to the reversal
    that was received on your Royal Vegas casino account xxxxx.
    Please could this payment of $290.00 be made to the casino at the earliest
    and I would advise you to make this payment
    via Net Teller or via ACH or either by credit card."


    4 December 2002 at 8:09am Mervin writes (direct copy):
    Kindly be advised that the $290.00 that I have mentioned , has been returned
    from purchases
    who have made using your Firepay card.Now the ticket numbers and individual
    amounts that I have
    sent you , have been supplied to the casino by Firepay.


    Then we decide to rather accept the $120 offered and to end the run-around
    he was giving us and Ewald writes to him on 11 March 2003 at 4:56pm:
    "I am contacting you with regards to the outstanding amount of $120 on your
    Royal Vegas Account. We need to finalize this matter and it has come to our
    attention that this amount has not been paid by yourself and neither has
    Firepay re-issued these funds to our account." and "Once this outstanding
    amount has been settled, the matter would be regarded as resolved and
    finalized."


    The issue is therefore very clear. We informed the player of the $290 charge
    back. He responded with an offer of $90, increases it to $100 and then again
    increases it to $120. He continues to insist on paying via every conceivable
    payment method we do not accept or cannot process.

    Although there are several other examples, the above prove that the fault
    was not on our part and that we did not, at any stage, try to increase the
    claimed amount.

    The issue of his Blackjack losses are totally separate and has no bearing on
    this case.

    I have replied on several forums on the issue of cancelled checks. Checks
    are only cancelled when fraud has been identified and we did not manage to
    stop the processing of the cash-in, in time. Again that also has no bearing
    on this case either. The player had no funds in his account to fund the
    Firepay purchase. We informed him of the amount and the situation. The rest
    has been explained in detail.


    Regards
    VP
    Operations
    Fortune Lounge Group

    PS I also do not think that Casino on Net or Paradise Poker will tolerate
    this either. This is not a service or software issue.
    *****end of message

    Pokeraddict: They don't accept Western Union. Western Union is primarily a US based operation. I accepted a Western Union payment once and I had to travel 35 miles to pick it up. When you send these sort of payments abroad, they only go to a specific office in some city. Thus most comapanies overseas don't accept them.

    This was made clear to you by Fortune Lounge of what payments they accept. ACH, Neteller, or Credit Card. Why don't you simply open up a Neteller account and send them the $290? I'm sure this would solve this problem and leave you in somewhat good standing with this casino group.

    I still don't understand why you were insisting on W.U. Don't you have a Neteller account??

  4. #24
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    Fortune Lounge and Desert Dollar are directly related. An email I sent to Desert Dollar was answered by Dwald.

  5. #25
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    Hi Antonia,

    Well, maybe not as directly related as you think. They (Fortune Lounge Group, Vegas Towers, Desert Dollar) all use the same outsourced back-office support, as well as marketing. So yes they are related, but not directly.

  6. #26
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    I see. I was wondering how that worked. Thanks for the insight.

  7. #27
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    I'm hoping I have made an offer that will satisfy everyone. I have not heard from them in a few days, I'm assuming they dont work weekends. I'm sorry I brought this out on the open. They are positive I owe them this money but my records show otherwise so somewhere there is a paperwork problem. I offered to send western union to an alias or mail int'l money order for half splitting the amount. That would mean i pay for half twice it looks but want to try to make everyone happy. I've researched neteller but it looks lik i have to give them checking account details, that got me into this situation to begin with. I dont suspect I could put it on an AMEX, discover or visa that doesnt allow gaming transactions through them can I? I know the late great pay pal did. Again, sorry i brought this out, it really didnt seem legit but now i realize there is an error possibly on firepay, or someones paperwork, processor, something?

  8. #28
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    As far as I can tell, you have refused to pay them via any means that they accept. I really don't understand why you have a problem with using Neteller. There are about a kajillion players out there who use it, and they haven't had any problem giving them bank details. How else are you supposed to finance your account??

    Simply put, you made a charge back, either intentionally or by having insufficient funds. The casino has given you the opportunity (since October) to correct this, yet you have insisted paying them by a way they cannot accept. What's up with that?

    I would suggest that you discontinue playing at online casinos. It doesn't seem to be your cup of tea.

  9. #29
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    And the fact is, you DON'T need to give Neteller your bank account info. That is firepay that requires it, NOT Neteller. You can open an account and fund it with your credit cards or a bank wire or a direct withdrawl from your bank account, so you should have no problem opening an account and paying your debt.

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