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Thread: Venetian Gold. DO NOT PLAY HERE!

  1. #11
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    Good idea Jyde. I just took your advice and asked them to switch it to Neteller.

  2. #12
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    Got the reply already. He says, "We did in fact ask our payment partners yesterday to pay you by Neteller but they said the site was down and it would be easier to send you a check."

    The saga continues...

  3. #13
    danny_vincent Points for Tags Given Guest
    Bryan if you are going to quote me please be sure to do so in full, not just your chosen edited highlights. Here is a copy of the complete mail:

    Hi Bryan,

    rest assured that we are doing all we can to try to sort this out for you and are very sorry it has gone this far. We did in fact ask our payment partners yesterday to pay you by Neteller but they said the site was down and it would be easier to send you a check.
    It might be a good idea if you took this whole matter up with them direct their toll free # is: 1-888 568 7351 and/or you can contact their Client Relations Manager - Giny Loganathan - gloganathan@ecxcompany.com.

    Regards,

    Danny Vincent

  4. #14
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    Danny - the processor is your responsibility.

    It is not the player's obligation to contact the processor - you hired them and you should be chasing their asses to protect your customer and your own reputation.

  5. #15
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    Let's clarify that Danny is referring to the player and not to me

    Bryan

  6. #16
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    Makes no difference
    imo
    , Bryan - the processor is contracted by the casino and it is the casino's responsibility to sort out any problems emanating from that side of his business.

  7. #17
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    I agree, it's only that I made a post here quoting the manager as well as the player "Bryan". I was starting to freak out thinking he meant that I was piece-mealing what he (the manager) had requested that I post.

    That's all

  8. #18
    boxplayer Points for Tags Given Guest
    Hi all!

    Told you in July: DO NOT PLAY HERE! Julie from Gambling.com came up with nothing on my case, what about you Bryan? Anything new?

    -Box

  9. #19
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    Boxplayer - although the casino never replied to her she did come up with something - quite amusing I might add.

    The initial reason for stealing your money was your betting strategy:

    Going on three years and more cases than I can count this was a first for this department so it seemed to merit a bit of extra research. I phoned senior pitbosses at two well known and well respected casinos in Las Vegas and both found the idea of calling this method of betting "abusive" to be "utterly absurd", "comical" and "foolishness" to name but a few. Suffice it to say our online experts had similar comments and felt this management team needed a trip to Vegas to play and learn a bit.

    Read the entire grumble at Gambling.com - Gambling Grumbles.

  10. #20
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    The casino has given me the same reason for closing Boxplayer's account:

    The play strategy of this player is the reason the account was de-activated. The decision to exclude players from Denmark came some days later, and was not applied retrospectively to this player.

    This is the paragraph in question:

    4. If the casino considers that a user or users are participating in strategies which the Casino deems to be abusive, the Casino reserves the right to revoke the entitlement of such user(s) to the promotion. Any winnings accrued by such individuals or groups will be deemed void and withheld and/or if we determine that member(s) are not here to enjoy the casino and are abusing the bonus program or have a record of promotional abuse or fraud (charge-backs) at Casino or any of our affiliate merchants, we will deactivate their account.

    When I wrote to them last July I mentioned:

    ...this paragraph as it stands (unless there is additional information that was not included) is extremely vague and could be applied to any strategy whatsoever since it is the casino that is determining what is "abusive" and there is no clear-cut definition. If this is so, you may want to review what is posted (or not posted since I was unable to find this initially) and ensure that there is no room for guesswork. As this issue stands, it seems that this player has been treated unfairly.

    They responded promptly with this:

    we regret to inform you that due to a spate of abusive activity, we have had to take the difficult decision to withdraw all match bonus offers to members from Denmark as from 15 July 2002.

    In this particular case the player had not met the cash-out requirements and so any "winnings" were purely theoretical at the time their account was closed. No cash-out request had been received. Moreover, the player's deposit was returned in full within 48 hours of their account being suspended.

    In these circumstances the player recieved a refund of their deposit promptly and no unfairness to them has been suffered. We cannot re-activate the account for the reasons outlined above.

    I trust this clarifies the situation.
    Yours sincerely,
    Larry Morel
    Casino Manager



    So it looks like a double whammy. They shut down boxplayer's account because of the "strategy" and then not let him back in becasue of the Danish thing. If this is the case, there is nothing more that can really be done. As I mentioned before, the
    T&Cs
    are a bit frustrating since they are too vague, and I would be uncomfortable using any strategy. Without being more precise, it could be abused by the casino. I hope that with Boxplayer's situation, this was not the case.

    In retrospect, if Boxplayer read this in the
    T&Cs
    BEFORE playing and contacted support asking whether or not his strategy was "abusive" and they said "no", I wonder if this would have been treated differently. Or would he have been booted out for being a Dane?

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