<div class="bbWrapper">Since Videopokerfool has decided to make this public, here is the response from the casino (I've been working on this for a couple of days)<br />
<br />
Dear Bryan,<br />
<br />
Thank you for your recent communication.<br />
<br />
With regards the complaint that Ms x did, we would like to inform<br />
you that as we already told her, our Terms and Conditions we state that:<br />
"Players are solely responsible for keeping their account numbers and<br />
passwords secure and secret. Players are solely responsible for any<br />
purchases and/or losses that may occur on Player's account."<br />
<br />
We would like to stress the fact that our helpdesk prodeced correctly<br />
when they asked her personal information by the phone and, once she<br />
replied all our questions appropiately, giving her account number.<br />
<br />
On the phone conversation that Ms x or her daughter had with our<br />
helpdesk, she stated that she needed the account number since she forgot<br />
it. Our helpdesk didn't have any reason to doubt about her identity of<br />
the caller since:<br />
<br />
She and other members of her family already had accounts opened in our<br />
casino and none of them had played with us for a while, so it was<br />
comprehensible to think that she really forgot the account number and<br />
password and that she was asking for her own account.<br />
<br />
Please note that their accounts are by the name of:<br />
<br />
Ms. x<br />
Miss x (daugther)<br />
Mr. X (husband)<br />
<br />
Since there were 3 accounts opened in our casino and she contacted us on<br />
the same day in which Ms X did a Western Union of $150, how did her<br />
daughter now in which account she'd find the money? Please note that<br />
both Mrs. X and Miss x's accounts had their balance $0, and that<br />
she had to purchase in order to play, so why didn't she ask for the own<br />
account number or even Mr. X's?<br />
<br />
The last time Ms x played in our casino was on the 29th Dec<br />
2002. Then the same day she decides to purchase and play again her<br />
daughter (who didn't play in her own account since the 1st of December)<br />
also decides to play and this time with her mother's account.<br />
<br />
According to one email that Miss X sent to our casino when she<br />
opened her account, it was her mother the one who refered her to our<br />
casino. Both Miss X and Mr. X admited by email that they<br />
were playing in our casino using the same computer. So it is surprising<br />
that someone that encourages her daughter to play in a casino, takes her<br />
account number from her computer in order to prevent the access of this<br />
one, but then chooses a password easy enough for her daughter to guess<br />
it.<br />
<br />
Please note that even though we understand the frustation of a mother<br />
seeing that her daughter plays in a casino with her money, we would like<br />
to stress that it's entirely her responsibility to maintain her password<br />
secret.<br />
<br />
Once again we would like to inform you that the casino can't be<br />
considered responsible for these events.<br />
<br />
Please do not hesitate to contact us should you require further<br />
information.<br />
<br />
Best regards,<br />
<br />
Vegas Joker Casino</div>