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Thread: aces high bonus frustration

  1. #1
    merri Points for Tags Given Guest
    I decided,(against my better judgement) to try aces high casino, as they are the sister of river belle, I went through the nightmare of collecting with procyber and thought If I were lucky enough to actually win anything again, I would be saved from going through all that again....well ...I signed up and went to buy my credits so I could take advantage of the match bonus...when I typed in other amount...$25.00 and went back to the casino, only $20.00 registered, don't know why''''so I went back and bought $20.00 more. I thought that should qualify for the bonus, I wrote the casino informing them what had happened, they denied the bonus saying the rules are the rules and cannot be changed.evidently the bonus only applies to the first time buy in and the second buy would not do it for them...I had several back and forth e-mails, was like they are a bunch of robots''''every time it was the same message, 'very polite' saying sorry for your frustration....finally I was sooooo frustrated, I wrote saying, WHAT IS WRONG WITH YOU PEOPLE, ARE YOU CRAZY'''' the next message was the same '''polite crap''' with the exception, we are not crazy'''so I guess there is a human there somewhere...unfortunatly, I will delete their casino, If they can't figure out how humans can make a mistake as small as this one, what about dealing with them when something really important happens. that is my sad story, hope you all had a wonderful thanksgiving''''love merri

  2. #2
    merri Points for Tags Given Guest
    just to let you all know....they did come through with $25.00 not the $40.00 that I had put in, but I am greatful for something''''thank you to jpm for the address he gave me. I never heard from the casino, but I checked back and the $25.00 was posted...so that must of did the trick''''' :happyf:

  3. #3
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    Great merri, glad to hear it! I wouldn't be surprised if you do hear back in a day or so and get the rest of the $$ and then some.

  4. #4
    merri Points for Tags Given Guest
    here I go again....bought into their special, buy $25.00 get $$25.00 free. well, I haven't recieved the bonus $25.00, they say it was credited, but it wasn't''''guess I deserve it as I should have learned the first time around. I am deleting aces high this time for good'''''happy new year everyone and may we all have good luck in 2003'''' :

  5. #5
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    Sounds like some backend inefficiency rather than dishonesty, Merri. Have you tried escalating this to the supervisor or casino management?

    Don't give up on it just yet!

  6. #6
    merri Points for Tags Given Guest
    yes, I e-mailed the manager. He said that their records show that the bonus was credited. I have asked them if they can show that I played with the money. I don't expect any satisfaction however. they are all like robot's.....maybe they really are ROBOT'S and ENGLAND HAS BEEN INVADED BY GAMBLING ALIEN'S''''''''

  7. #7
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    I'll see if I can help with an alternative route if you have failed to make headway with the management. It must be frustrating to merely receive an assurance that the bonus has been credited but be given no evidence that this is the case.

    I won't ask for any details of your account just yet - let me see if I can in fact assist as a start.

  8. #8
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    Log onto the casino and click on Playcheck. Click on past 7 days then click on All games... scroll down (each page has 100 items) and you will see when and if they added the bonus. The bonus shows up in Playcheck when its added.

  9. #9
    merri Points for Tags Given Guest
    Thank you both for taking time to help me out'''
    they sent me a number to check out on the playcheck, (I have'nt checked) it yet, but I am sure it is there, however it did not show up on my screen. I think it might be a computer glitch or something.I have asked them to see if I played the money yet but keep getting the same answer, that it was posted. am I the only one with this problem??? they really don't have much to worry about, if this $25.00 goes back to them as fast as the first did''''''''''

  10. #10
    merri Points for Tags Given Guest
    concerning the 'check to see if I played with the money' that I never got''''yes ofcourse their records do show that the 'fictional' money was played'''''''can't win''''in any way at this casino''''''I would NOT recommend them EVER... there are just too many other reputable places to play at''' blessings, merri :kiss:

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