Recent content by AgentEnergy

  1. AgentEnergy

    Feedback Energy Casino - Big Time Gaming and Microgaming Down?

    Hey Guys, Just to let you know, that the issues have been resolved. Apologies for the delay.
  2. AgentEnergy

    Feedback Energy Casino - Big Time Gaming and Microgaming Down?

    Completely understand your actions here. I'll drop a post here once it's resolved however I'd have the same in your shoes. I'll let you know once I have any updates.
  3. AgentEnergy

    Feedback Energy Casino - Big Time Gaming and Microgaming Down?

    Good Morning Dunover, Apologies I didn't see this post earlier. I know it's been escalated to our Casino Team as it seems to be an issue linked to a lot of our UK customer base.. I'm waiting for their feedback as we speak.
  4. AgentEnergy

    Added Prizes in Shields of Athena

    HI Harry_BKK yes. This I unfortunately forgot to address here and this is clearly a huge mistake on our side - they should definitely not be called cash prizes and I have already informed about the issue the relevant dept. I have nothing to defend myself except for the fact that this was a...
  5. AgentEnergy

    Added Prizes in Shields of Athena

    Hi Argentus, I was led here from the thread regarding your chat transcript. I am reading right now your email conversation between you and the CS Agent. While he could have been more proactive - you wrote " Hi. I won a lot of Bonuses in the new PlaynGo Athena Games. When do i get them...
  6. AgentEnergy

    ATTN: Casino Rep Energy Casino Support

    Dear Argentus, It seems like there is some bad blood here between EnergyCasino and you and I would like to sincerely invite you to discuss these things via a private channel. On the other hand, I see that shots have been fired and I need to answer at least to the summary you have posted here...
  7. AgentEnergy

    ATTN: Casino Rep Energy Casino Support

    Dear Argentus, are you referring to your deposits within the week you requested our CS Agent to check or your total amount of deposits? In any case, I am not able to provide those numbers publicly apart from saying that the week between 30th of May and 6th of June (which the chat referred to)...
  8. AgentEnergy

    ATTN: Casino Rep Energy Casino Support

    Hi Argentus, I would like to address this post since it seems like we are treated a bit unfair, especially due to the fact that this is taken out of context. I admit that the Customer Support agent could have done exactly what you asked for - which was summing up the amount of your deposits...
  9. AgentEnergy

    Expired Promo Energy Casino - Energetic Halloween

    Hi lockinlove, We're happy that you like the promotion we've created. Regarding the deposit - according to our General Terms & Conditions we require the deposit to be wagered at least once. Here is an exempt from our Terms&Conditions. Point 14. Withdrawals k.Funds cannot be withdrawn from...
  10. AgentEnergy

    Energy Casino verification problem

    Hi colinsunderland, Thanks for asking, I am always happy to help. The database cross-checks between GAMSTOP and an operator are triggered every time a user logs in to his account or registers a new one with a different operator. Personal details are logged and held by GAMSTOP and in a...
  11. AgentEnergy

    Energy Casino verification problem

    Dear JBXXXD, Although you have received a satisfying result during your contact with our Customer Care team and we have processed your withdrawal I feel that all cases regarding self-exclusion and Gamstop need to be treated seriously and I wanted to come forward and explain EnergyCasino stance...
  12. AgentEnergy

    Resolved Energy Casino mobile number?

    Hi Valhalla, I'm afraid the UKGC requires us to talk to you and provide proof that we did, so you'll need to call us and talk to an agent. Our Customer support is opened on weekdays 9:00 AM - 0:00 PM CET (so in case for the UK or Ireland its 8:00 AM - 11:00 PM) and during weekends 1:00 PM -...
  13. AgentEnergy

    Resolved Energy Casino mobile number?

    Hi Valhalla, thanks for bringing this up and let me explain. The message you get is, unfortunately, a standard non-customised (yet!) recording of our operator that takes care of the phone routing to our Support Agents. We've changed our operator for the UK to decrease the costs that our players...
  14. AgentEnergy

    Expired Promo Christmas Calendar @ Energy Casino

    Hi, as amazing as it looks, to hit that kind of an equalizer score, I regret to inform you that this is a system calculation error on our side and one player has, due to that error, had his score multiplied by one additional number. To have your score altered this way you need to meet some...
  15. AgentEnergy

    Expired Promo Christmas Calendar @ Energy Casino

    Hi, thank you for bringing this up - I guess we can make the terms a little bit clearer, and I have asked our marketing and content team to specify all future multiplier bonus terms and conditions to include information regarding the max winnings cap when a Win Multiplier is applied. In this...
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