I wanna know what else is on your list
So I can look out for them
I like Betway Casino !! Just not Hippodrome
No problem Dan, can't remember the lot but a few things that sprung to mind...
A Ukash deposit went AWOL (voucher voided but casino account not credited with money) - Ukash confirmed 'The Betway Group' had received these funds, took them THREE weeks to sort it.
When sorted I should have had a 75% bonus on the original day of deposit, something they promised me would be added whilst trying to sort the original problem, guess what no bonus and another CS headache and another wait.
Not entirely sure of the offer but a deposit related FS offer. No mention in T&C of reduced win lines and when checking with support no mention again. Reduced win lines aaarrgghh - got caught out on this with Gold Factory and Lucky Witch and also Eagle's Wings. Gold Factory fair enough take a few lines off but not 40 and as for the other 2, how tight do you want to get lol?
Need more?
The Ukash problem as described above happened again, another fortnight wait (imagine my frustrations when I only have £20 to play that day and this happens)
Countless promises of: - 'We'll sort it and get back to you via email' - When would that be then 2072 when I'm 100!
Then came the Spin Casino Migration fiasco
Had my Platinum Play casino account (Fortune Lounge) migrated to Spin Casino (part of Betway Group) following the UK pullout along with some other MG only viper accounts.
Contacted them as I (not my fault) ended up with 2 accounts at Spin Casino and wanted to be upfront, avoid any potential 'duplicate account' bullshit (which I knew would be a nightmare to explain to these guys)
Geez, talk about opening a can of worms.
I never close casino accounts and have advised other to follow suit for years, more so these days.
I made a strong exception with this bunch of jokers!