Accredited casinos have been vetted by our members, some of whom have over a decade of experience playing online casinos. This process is call the Baptism By Fire.
The casinos must also meet our rigid standards, marketing and operating procedures. They also must have a representative in our forum who can chew gum and walk at the same time. If a casino fails to meet the requirements of an accredited casino, they will come under review and possibly be removed.
The list of standards and more details can be found here.
Casinomeister Accredited Casinos
Question: What is an "Accredited" casino? Accredited casinos are casinos that meet or exceed the standards that are listed below. But before they are "accredited", I will meet face to face with the persons managing the casino or poker room to ensure that we have more or less the same approach to this industry as outlined in Casinomeister's Player philosophy. Casinos are also vetted in the Baptism by Fire section for sixty days before being listed on the site. During these sixty days, if more than their share of problems arise, they are removed and given another chance in six months.
No system is foolproof; casinos are run by people and there will always be instances of human error that will affect player experiences. But regardless of this fact, the casinos listed here are committed to fair play and excellent service and are among the best in existence.
Standards for Accredited Casinos
Player and Responsible Gambling Focused
Must forbid underage play.
Must have a clean history of fairness towards their customers.
Must be able to take care of any player issue swiftly and professionally.
Must display information about responsible gambling, with links to relevant organizations.
Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.
Must process KYC (Know Your Customer) documents: confirm validity while ensuring personal privacy is upheld.
Must not use false, misleading or deceptive advertising.
Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.
Will not text or call players on their phones without explicit permission. And this form of aggressive advertising must cease immediately upon request.
Must pay winnings in a timely manner.
Promotion terms and conditions must be clearly displayed, hyperlinked from all promotion pages or pop-up banners, and must contain a date and time stamp.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated play-through requirements at the request of the player if play has not commenced.
Will not aggressively entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.
Must disclose all "sister" or related properties when applicable. If players are bound by terms that are enforced across a group of casinos, these casinos must be identified in an obvious place on the casino's website. For example: if a player is allowed only one sign up bonus for a group of casinos, these casinos need to be listed in the bonus terms and conditions (or an equally noticeable spot). If a player self-excludes from one property, the casino needs to identify all related properties that are affected by the exclusion as well.
Affiliate marketing Standards
Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.
Must not implement retroactive terms and conditions to their affiliate programs without explicit permission and agreement from the affiliate.
Industry and Player Assurances
RNG and/or software must be audited by a third party.
Must have a representative (who can walk and chew gum at the same time) listed in Casinomeister's forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues.
They must be licensed in a jurisdiction that offers gambling licenses for online casinos. This licensing entity must be responsive to player complaints, and they must have an effective infrastructure that oversees and enforces compliance with regulations that protect players from fraudulent or unethical activity.**
* Excluding IGT progressive jackpots - this is noted within their listings.
** Nine casinos listed in the Accredited section are licensed in small jusrisdictions that have limited regulations. These casinos have a proven track record, some have been listed for years and their history of fairness and proper management overides this one clause.
Did you know?
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