I know there's an open thread on Club Dice but my problem is different and I'd like some advise plz
I deposited last night, played and had alot of fun. Then I tried to cash out. I rec'd a message that said I had not met the wagering requirements. I did not receive any bonus's on my deposit. I fired off an email to support, I asked why couldn't I withdraw as I did not receive a bonus. Before I did that I did a screen shot of my July transaction history, it only shows my deposit from last night.. no bonus showing. I did receive a 100% first deposit bonus in June but I lost it all, and that shows in the June transactions
Here's the reply
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Thank you for contacting Club Dice Casino.
Your file shows that you have received a bonus of $15 (wagering requirements 99 times) and also the first deposit bonus (20 times the deposit and the bonus). Therefore all together you need to wager $2,485. So far you have waged $741.52
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I emailed support back asking for the date that I got the $15 bonus and telling them this was not my first deposit. So far they haven't replied. The first reply came with 2 hours, but nothing on the second one.
What should I do?? I have an awful awful feeling that the 100% bonus I received last month will have to be wagered out before I ever get to withdraw. If that's the case I won't be going there anymore
I deposited last night, played and had alot of fun. Then I tried to cash out. I rec'd a message that said I had not met the wagering requirements. I did not receive any bonus's on my deposit. I fired off an email to support, I asked why couldn't I withdraw as I did not receive a bonus. Before I did that I did a screen shot of my July transaction history, it only shows my deposit from last night.. no bonus showing. I did receive a 100% first deposit bonus in June but I lost it all, and that shows in the June transactions
Here's the reply
~~~~~~~~~~
Thank you for contacting Club Dice Casino.
Your file shows that you have received a bonus of $15 (wagering requirements 99 times) and also the first deposit bonus (20 times the deposit and the bonus). Therefore all together you need to wager $2,485. So far you have waged $741.52
~~~~~~~
I emailed support back asking for the date that I got the $15 bonus and telling them this was not my first deposit. So far they haven't replied. The first reply came with 2 hours, but nothing on the second one.
What should I do?? I have an awful awful feeling that the 100% bonus I received last month will have to be wagered out before I ever get to withdraw. If that's the case I won't be going there anymore