Online Casinos - Casinomeister Logo
Results 1 to 1 of 1

Thread: Pinnacle.com won't discuss player complaints

  1. #1
    Join Date
    Jan 2004
    Location
    Loving the Lothians
    Posts
    9,489
    Post Thanks / Like
    Blog Entries
    52
    Thanks
    3,082
    Thanked 10,085 Times in 3,554 Posts
    Rep Power
    15
    Reputation Points: 58499

    Pinnacle.com won't discuss player complaints

    In the pursuit of a recent
    PAB
    regarding non-payment of $25,000+ at Pinnacle (pinnacle.com) we received the following after several attempts to raise the issue with them:

    Please note all our customers concerns are reviewed with the utmost care, and if the customer is still not satisfied they are always free to contact our licensor to further escalate their issue.
    In other words "talk to the hand".

    As it happens, the same is in their Terms, section 21: Complaints:

    7. The Customer has the right to lodge a complaint with one of our licensing bodies should all efforts to resolve a dispute to the Customer's satisfaction have failed..
    Customers being provided with the service from Pinbet Malta Ltd can escalate their complaint to support.mga@mga.org.mt. Customers being provided with the service from Ragnarok Corporation N.V should, contact Curaçao Internet Gaming Association and/or the Department of Judicial Affairs of Curaçao.
    Be Aware: if you've got problems with Pinnacle.com your only recourse is to take it to their licensor. In the case of the MGA you have a good chance at a fair hearing. Not so with Curacao. Either way we can't help you because they won't let us.

    It's worth mentioning that Curacao has never been responsive to player complaints: it's just a big black hole. Pinnacle certainly knows this. To say "take it to Curacao" is simply being dismissive. Potential customers need to decide for themselves if that's the level of service they're comfortable with.
    Last edited by maxd; 30th June 2017 at 10:34 AM.
    "Leave any bigotry in your quarters. There's no room for it on the bridge.." -- Capt James T. Kirk, Balance Of Terror

    Accred Casinos ~ Casino Reps ~ Warnings ~ Rogue Pit ~ "No Can Do" ~ Forum Rules ~
    PAB
    FAQ
    ~ Submit a
    PAB
    ~
    PAB
    Archives

    I LUV PREZZIES ... My Amazon Wishlist

  2. Thanks dpp00, thebigs, Mousey, orion, zellie and 1 others thanked this post

Similar Threads

  1. Warning Ramses Gold not paying, won't discuss player complaints.
    By maxd in forum Casinomeister Warnings
    Replies: 1
    Last Post: 7th September 2017, 09:30 AM
  2. Be Aware Palace Group casinos will not discuss player complaints.
    By maxd in forum Casinomeister Warnings
    Replies: 0
    Last Post: 27th June 2017, 12:11 PM
  3. Be Aware Gala Casino, won't discuss player complaints
    By maxd in forum Casinomeister Warnings
    Replies: 4
    Last Post: 2nd June 2017, 04:40 PM
  4. Withdrawn: Virgin Games refuses to discuss player complaints.
    By maxd in forum Withdrawn Warnings
    Replies: 3
    Last Post: 26th September 2016, 08:09 AM

Tags for this Thread

Bladwijzers

Bladwijzers

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Legal Statements and Privacy Policy
Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service free of any gaming operator's control. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Casinomeister is a registered trademark ®.  You must be 18 years or older to participate in any casino listed here