- Joined
- Jan 20, 2004
- Location
- Saltirelandia
A player brought a PAB to us a few months ago concerning the confiscation of €11000. The casino claimed the player had "played more than one game" (simultaneously) which indeed its Terms prohibited. Fair enough, should be a simple case of Terms violation except the casino went on to blather on about how too many games "affect RNG" and the rules are somehow necessary to "leave more chances to win all other players". Total rubbish unless their software is just plain broken and dysfunctional.
In reading the site's Terms it turned out they were a total mess: UK players, for example, were banned from the casino in one clause but were specifically permitted to play certain games in another. Sections of the Terms said things like "per Section x.y.z" where x.y.z simply referred back to the previous clause. And the Terms regarding player activity allowed them to classify pretty much anything as "criminal activity" and an "unfair advantage" which were, of course, reasons for confiscation, etc. Given this situation I decided it worth proceeding with the PAB simply to hear from the casino to see if they were as terminally confused as they appeared to be.
Well, long story short, not a peep. No response, reply or even acknowledgement of the player's complaint. So ...
BE AWARE: Paradise Win is either run by ESL students who are failing their classes OR they're being intentionally confusing and obtuse. Either way players are warned that their winnings are subject to the whims of the casino management and the Terms are written to be interpreted by that management however they may please. PROCEED AT YOUR OWN RISK. And if you get in trouble we can't help you because they're off-hook as far as player complaints are concerned.
In reading the site's Terms it turned out they were a total mess: UK players, for example, were banned from the casino in one clause but were specifically permitted to play certain games in another. Sections of the Terms said things like "per Section x.y.z" where x.y.z simply referred back to the previous clause. And the Terms regarding player activity allowed them to classify pretty much anything as "criminal activity" and an "unfair advantage" which were, of course, reasons for confiscation, etc. Given this situation I decided it worth proceeding with the PAB simply to hear from the casino to see if they were as terminally confused as they appeared to be.
Well, long story short, not a peep. No response, reply or even acknowledgement of the player's complaint. So ...
BE AWARE: Paradise Win is either run by ESL students who are failing their classes OR they're being intentionally confusing and obtuse. Either way players are warned that their winnings are subject to the whims of the casino management and the Terms are written to be interpreted by that management however they may please. PROCEED AT YOUR OWN RISK. And if you get in trouble we can't help you because they're off-hook as far as player complaints are concerned.
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