- Joined
- Jan 20, 2004
- Location
- Saltirelandia
[FYI: Ladbrokes now owns Gala and Coral so the "won't discuss" policy now applies to the group as a whole. Although Gala and Coral are mostly mentioned below the same policy applies to Ladbrokes, always has FWIW. Anyway, it's "talk to the hand" 24/7 with these guys.]
Gala Casino has reminded us that they do have a player complaints process in place and are ready to accept player issues.
If you have an issue regarding Gala Casino please approach them first. Their process is detailed here:
If Gala's process does not yield the desired results players are of course welcome to file a Pitch-A-Bitch (PAB) . As ever that process begins with the Pitch-A-Bitch FAQ.
The point is this: if you have an issue with Gala Casino you need to take it to them first. Generally speaking we will only accept your PAB against Gala if you have attempted to resolve your issue by submitting it to them directly, as per their T&Cs.
Gala Casino has reminded us that they do have a player complaints process in place and are ready to accept player issues.
If you have an issue regarding Gala Casino please approach them first. Their process is detailed here:
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If Gala's process does not yield the desired results players are of course welcome to file a Pitch-A-Bitch (PAB) . As ever that process begins with the Pitch-A-Bitch FAQ.
The point is this: if you have an issue with Gala Casino you need to take it to them first. Generally speaking we will only accept your PAB against Gala if you have attempted to resolve your issue by submitting it to them directly, as per their T&Cs.
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