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Thread: GoWild Casino has confiscated my money

  1. #121
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    Quote Originally Posted by Gia - GoWild View Post
    Hello all,

    We have not responded up to this moment as we were doing all our best to conclude this case with the customer personally.
    As mentioned by the customer on the previous comment, he did breach the casino terms and conditions, specifically the casino bonus terms and conditions while placing irregular bets and also placing bets exceeding the maximum bet limit of 20% of the bonus amount – all of these while playing while bonus is active in his account.
    However, though the terms were breached and due to the complexity of this case, given the fact that GoWild has 10 years of good reputation in the business, we have concluded the deal with <snip> with his full satisfaction.
    Of course you have, well done you, and to think all he had to do to get this "agreement" was to publicly have to admit that he was wrong and you were right! It is a pity you did not think of your "10 years of good reputation" whilst dealing with this debacle. I note also that you do not make any mention of the absurd and misleading T & C's that started this whole mess in the first place. 10 Years building a rep, matter of days to shatter it!

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  3. #122
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    Quote Originally Posted by Gia - GoWild View Post
    Hello all,

    We have not responded up to this moment as we were doing all our best to conclude this case with the customer personally.
    As mentioned by the customer on the previous comment, he did breach the casino terms and conditions, specifically the casino bonus terms and conditions while placing irregular bets and also placing bets exceeding the maximum bet limit of 20% of the bonus amount – all of these while playing while bonus is active in his account.
    However, though the terms were breached and due to the complexity of this case, given the fact that GoWild has 10 years of good reputation in the business, we have concluded the deal with <snip>with his full satisfaction.
    If I remember correct then he played back in May and you had no plans whatsoever to pay this player ever. You wouldn't have if he hadn't been recommended this forum and made a post here.
    You still had no plan of paying him until you suddenly were in the rogue pit and we all wanted MGA to take the case again.

    The worst part of it is that you guys still believe that changing betsize can create a win You do understand that if that was the case then we all would be winners and no casino would exist?

    I don't know about your reputation. I closed my account several years ago when that reputation wasn't so great.

    One more thing. Have you closed the players account down so he can't lose the money back? Why I'm asking is because he told in his first post that he was in a treatment center for gambling addicts. If you haven't then you maybe should do that, since that would be a responsible thing to do.
    if you fall I'll be there
    -ground

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  5. #123
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    Quote Originally Posted by ThePOGG View Post
    Hi Gia,

    I'm glad to see you've cleared this up. But I would like to point out that ALL of this thread could pretty much have been avoided had your team provided MaxD a proper explanation in the first place. When operators direct to terms that are either irrelevant or vague situations escalate quickly. The comp points issue aside - there is an argument to be had that you'd be right not to pay based on this, though it may come across as unfair to some players if the comp points in play were small in proportion to the cash balance - exceeding the maximum bet term would probably have justified the actions taken in themselves. Instead the
    CM
    team was left to believe that this was a cash balance only and then directed to what are clearly bonus terms to justify the action taken. No wonder GoWild ended up Rogued. And unfortunately while all this was going on the MGA ended up getting dragged through the mud right behind you.

    For ourselves, no status change will happen until the second issue raised by Max in this post - https://www.casinomeister.com/forums...tml#post852633 - is addressed (20% max bet term being changed). This issue is just as serious as the one that's just been cleared up, so it either needs to be rectified or the full explanation for the real reasons the player isn't being paid needs to be provided. When Max tells me he's happy with the explanation provided we'll consider our position on GW moving forward.

    TP
    Wow, I thought I had written that.

    Yep, what he said. There is still the issue of the player being given the wrong information via chat, and there is the matter about carried-over (sticky) wagering requirements for bonuses which aren't clear. I believe Max asked you about that some time ago, but we have yet to see a reply.
    “Too much of anything is bad, but too much good whiskey is barely enough.”

    ~Mark Twain

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  7. #124
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    We've been in regular contact with the casino over the past week or so, and there have been further developments on the 20% issue. It is at the MGA level now, and it also may be as complicated as the
    OP
    's issue was here.

    In light of that, I've removed GoWild from the rogue pit and their status here is in the "Grey Zone". Until these issues are resolved will we discuss being accredited here.

    Updated review here: GoWild Casino Review
    “Too much of anything is bad, but too much good whiskey is barely enough.”

    ~Mark Twain

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