Casino Complaint Lincoln casino

[Cassiano91]

Blocked my account ... claiming that I did not look like the photo in my document ... joke. I sent a second document that was ignored by them.


This casino reviewed by Bryan can be found here

 

[alexking12k]

Blocked my account ... claiming that I did not look like the photo in my document ... joke. I sent a second document that was ignored by them.

Out of sheer curiosity, how would they know what to compare your ID photo to? Have you ever met anybody from this casino? Very weird indeed!

 

[Cassiano91]

Out of sheer curiosity, how would they know what to compare your ID photo to? Have you ever met anybody from this casino? Very weird indeed!

They asked for a photo and I kept my document ... they evaluated that I did not look like myself .. rsrsrs go understand ... the strangest thing I found was that they did not even ask for a second proof ... they closed the account and that's it.

 

[maxd]

@ Cassiano91 : Hello, Max Drayman here. I handle the Complaints side of things at Casinomeister.com including the PABs.

I have received your PAB but I see that you have continued to post here since submitting that. I have to ask if you have you read the PAB FAQ.

The FAQ is necessary reading for all those who wish to use the PAB service. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

I say this because you are already in violation of the FAQ guidelines. For details see FAQ section 3.12.

Once you've read the FAQ and understand the problem please contact me via PM -- or at max.drayman@casinomeister.com -- and let me know whether you will comply with the FAQ (and allow me to continue work on your PAB) or you will continue to post in which case you PAB will be closed and discarded.

Thank you for your cooperation.

Regards,
Max