- Joined
- Apr 17, 2017
- Location
- Los Angeles
Puzzlement at Kudos: they are accusing me of using a BOT!!
I have quite the problem with Kudos and I'm looking for any ideas to help. One day in June (I can't determine the date because they have locked me out of my account) I ran up a nice balance of over $9000 and requested a withdrawal. In spite of their advertised next day payouts I was delayed a number of weeks for various reasons on their end (they claimed I needed to do a bitcoin w/d, then they claimed there was an internal problem processing Bitcoin deposits, then that the amount too large, and so on). I spoke to Kudos' chat many times and finally contacted Tom, their representative on this site. He was very helpful at first and contacted senior management on my behalf. I expected that things would proceed smoothly.
After a week or so, Tom told me he had spoken to senior management and that I was not going to like what they had to say. He said that my account had been under investigation (why all the BS before, if I was under some kind of investigation?) and they determined that I had been using a BOT and would not be paid and my account would be disabled.
I find this outrageous. I have never been accused of cheating ever in my life and certainly did not use a BOT. Why are they making up this amazing excuse not to pay me? I thought they were an honorable casino. I broke no rules nor did they accuse me of that (except for accusing me of using a BOT).
CM community: please help me, I am beyond frustrated by this situation.
I have quite the problem with Kudos and I'm looking for any ideas to help. One day in June (I can't determine the date because they have locked me out of my account) I ran up a nice balance of over $9000 and requested a withdrawal. In spite of their advertised next day payouts I was delayed a number of weeks for various reasons on their end (they claimed I needed to do a bitcoin w/d, then they claimed there was an internal problem processing Bitcoin deposits, then that the amount too large, and so on). I spoke to Kudos' chat many times and finally contacted Tom, their representative on this site. He was very helpful at first and contacted senior management on my behalf. I expected that things would proceed smoothly.
After a week or so, Tom told me he had spoken to senior management and that I was not going to like what they had to say. He said that my account had been under investigation (why all the BS before, if I was under some kind of investigation?) and they determined that I had been using a BOT and would not be paid and my account would be disabled.
I find this outrageous. I have never been accused of cheating ever in my life and certainly did not use a BOT. Why are they making up this amazing excuse not to pay me? I thought they were an honorable casino. I broke no rules nor did they accuse me of that (except for accusing me of using a BOT).
CM community: please help me, I am beyond frustrated by this situation.