Hello,
It's been over two months now since they suspended my account after some won bets, claiming that would need further verification, which obviously is fine for me. However, ever since they have asked more and more documents one by one after the previous one was ok and it's always taken at least a week for them to response. Since the latest document, sent on 22nd May, they have not given any response and the live chat is continuously giving an bot answer "we can not give an estimate, please wait". Consider this very abnormal for a verification process to take months and not give answers at all. There is not much more they can ask, have patiently sent them everything they have asked but it's just too much now. Never could have thought such about a big company like Sky Bet is. My username is the same as here on this forum, would appreciate any help getting this solved. Never asked for a withdrawal request there, it's suspended, can not log in at all. Thank you!
It's been over two months now since they suspended my account after some won bets, claiming that would need further verification, which obviously is fine for me. However, ever since they have asked more and more documents one by one after the previous one was ok and it's always taken at least a week for them to response. Since the latest document, sent on 22nd May, they have not given any response and the live chat is continuously giving an bot answer "we can not give an estimate, please wait". Consider this very abnormal for a verification process to take months and not give answers at all. There is not much more they can ask, have patiently sent them everything they have asked but it's just too much now. Never could have thought such about a big company like Sky Bet is. My username is the same as here on this forum, would appreciate any help getting this solved. Never asked for a withdrawal request there, it's suspended, can not log in at all. Thank you!