I won $2500 and withdrew to neteller on the 28th March.
All my docs were verified on the 29th march and approval of my winnings came via email on the 6th april although they told me I'd recieve 2 payments of $1175 after taking out the bonus money.
It is now the 12 May and I haven't recieved a cent nor do they answer emails. I did however revieve and email on the 29th april stating I was priority and payment would be recieved very soon.
They have broken all of their own Terms and conditions and if I can ever get hold of someone on live chat I'm given a different excuse and told to be patient.
I believe 7 weeks has been more than patient. I've contacted Tawni the casino rep over 7 days ago to which she responded she'll look into it and update me, I still haven't heard a thing.
This is a terrible casino and a blatant lack of care or respect for the people who waste their money here.
Can anyone offer me any suggestions on what I can do? I will not give up on this out of pure principle.. I won following all the rules, I've done everything asked of me and my patience is non existent now.
Please help
Lee
All my docs were verified on the 29th march and approval of my winnings came via email on the 6th april although they told me I'd recieve 2 payments of $1175 after taking out the bonus money.
It is now the 12 May and I haven't recieved a cent nor do they answer emails. I did however revieve and email on the 29th april stating I was priority and payment would be recieved very soon.
They have broken all of their own Terms and conditions and if I can ever get hold of someone on live chat I'm given a different excuse and told to be patient.
I believe 7 weeks has been more than patient. I've contacted Tawni the casino rep over 7 days ago to which she responded she'll look into it and update me, I still haven't heard a thing.
This is a terrible casino and a blatant lack of care or respect for the people who waste their money here.
Can anyone offer me any suggestions on what I can do? I will not give up on this out of pure principle.. I won following all the rules, I've done everything asked of me and my patience is non existent now.
Please help
Lee