casinoplaya
Dormant account
- Joined
- May 12, 2017
- Location
- UK
Hi there,
I have an issue fairly similar to the one posted in this thread: https://www.casinomeister.com/forum...under-32red-refused-to-self-exclude-me.78434/
I signed up on 32red.com on the 17th March - I deposited an initial £10 and went on to lose a further £340.
I then noticed they were the same company as RoxyPalace, which left me wondering how I was able to signup. I asked the live chat and was told that despite me emailing RoxyPalace in 2015 with an email subject of 'Self Exclusion' and a message of 'Hi - can you close my account permannetly' along with my account information and date of birth - I was not entered into a self exclusion but instead a 'standard closure' because I did not reply to an email apparently (I do not have this email in my inbox) offering me an option of an option of a deposit limit, a cool off, a 6 month exclusion or an indefinite exclusion.
I have never had this issue at another casino - if I email or ask for a permanent self exclusion, it has always been granted, and because of this I have lost an amount of £350 which is quite a lot for me.
I really can only echo the thoughts of the other thread with a similar issue - how was I allowed to signup? How does an email requesting permanent self exclusion end up as a standard closure and allow me to open up an account on a sister site?
I can provide the chat transcript with 32red and forward my original email to RoxyPalace requesting permanent self exclusion to anyone who is able to help.
Thanks
I have an issue fairly similar to the one posted in this thread: https://www.casinomeister.com/forum...under-32red-refused-to-self-exclude-me.78434/
I signed up on 32red.com on the 17th March - I deposited an initial £10 and went on to lose a further £340.
I then noticed they were the same company as RoxyPalace, which left me wondering how I was able to signup. I asked the live chat and was told that despite me emailing RoxyPalace in 2015 with an email subject of 'Self Exclusion' and a message of 'Hi - can you close my account permannetly' along with my account information and date of birth - I was not entered into a self exclusion but instead a 'standard closure' because I did not reply to an email apparently (I do not have this email in my inbox) offering me an option of an option of a deposit limit, a cool off, a 6 month exclusion or an indefinite exclusion.
I have never had this issue at another casino - if I email or ask for a permanent self exclusion, it has always been granted, and because of this I have lost an amount of £350 which is quite a lot for me.
I really can only echo the thoughts of the other thread with a similar issue - how was I allowed to signup? How does an email requesting permanent self exclusion end up as a standard closure and allow me to open up an account on a sister site?
I can provide the chat transcript with 32red and forward my original email to RoxyPalace requesting permanent self exclusion to anyone who is able to help.
Thanks