MrSick075
Dormant account
- Joined
- Mar 9, 2017
- Location
- Netherlands
Hello,
First of all sorry for my bad English, but lets continue, I have a serious complaint about 24Bettle, its not a lot of money for some but for me it is. So this is what happened. I created an account on 24Bettle because they offer a free 24 bonus spins on sign up, with those spins I made a few euros 5 Euro or so. With those 5 Euro I made 21 Euro and I cashed out 21 Euro. (And this is when all the bad stuff happends)
€ 21.05 Withdrawal 26-02-2017 23:18:26 58b35432816f7 approved
On 28-02-2017 I received this email:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Mitchell,
I hope you enjoyed your game at our casino.
According to our bonusterms I have to inform you that winnings with freespins received without making a deposit in the last 7 days, are limited to a maximum of 20, (if there is a remaining balance; this will be waived) and can only be claimed by players who deposited within 2 months before the payout request.
If you haven't made a deposit in our casino yet, according to our bonusterms, you have a 30 days period to make one, or these bonus winnings be waived.
Would you please inform us per e-mail as soon as you made a deposit so we can proceed with your cashout request.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I reply with:
Hello Susan,
€ 20 euro's is good enough for me, I would like to have that.
Sincerly,
Mitchell *****
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
And reply again with:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Hello Susan,
I have mis understand your email, I have made an deposit now
can you please proceed my cashout?
Sincerly,
Mitchell *******
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
€ 10.00 Deposit 28-02-2017 19:17:14 58b5beaa5d01a successful (Lost it all, but no worries 20 coming my way right?)
Then on 28-02-2017 22:42 the same day I get this email in Dutch
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
Ik wil je graag informeren dat je uitbetaling verwerkt is.
Fijne avond.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
You can use google translate Dutch to English ( Its saying that my withdrawal has been proccesd) (Im thinking 100% its coming)
€ 5.00 Bonus 03-03-2017 17:10:24 58b995708b36a accepted
I received this bonus... with this bonus I made €370-€380, only to be told (Live chat) that I can max cash out 10x the no deposit bonus witch in this case is €50 (Its also in there terms) So I cash out €50 and blow away the rest on live BJ.
€ 50.00 Withdrawal 03-03-2017 23:15:03 58b9eae79a357 approved
That same day I also send this email Fri, 03 Mar 2017 19:57
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Susan,
Ik heb het bedrag helaas nog steeds niet ontvangen, kunt u kijken of alles wel goed is gegaan?
Met vriendelijke groet,
Mitchell ****
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(I am saying that I still have not received the €20)
In 30 minutes I get this email back vr 3-3, 20:22
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Mitchell,
Thank you for contacting us.
I can see that your withdrawal requested has been processed on the 28th of February.
It might take up to 5 business days for the money to reach your account, therefore kindly ask you for a little patience.
If you require any further assistance, please do not hesitate to contact us again, as we are happy to help you!
Have a great night and good luck!
Sincerely,
Emilia
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
On 06-03-2017 I received 24 free spins again and made 40.07 in total
€ 40.07 Withdrawal 06-03-2017 14:29:28 58bd6438542ca approved
On 07-03-2017 16:48 I send this email to them
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Support,
I stil have not received the €20 on my bank, could you please check if something went wrong?
Sincerley,
Mitchell ****
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This is the reply 07-03-2017
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
Bedankt voor je bericht.
Ik heb het doorgestuurd naar de financiële afdeling, zij gaan het verder uitzoeken. Zodra we meer weten nemen we contact met je op.
Fijne avond!
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
( It says she is going to contact financial department about this, and they will contact me if they know more)
So I wait till 08-03-2017 22:09 and I get this email
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
In opvolging van ons vorige contact over je uitbetaling.
Als je de uitbetaling nog altijd niet ontvangen hebt wil je ons dan even je bank afschrift toesturen van 27/2 tot en met 8/3.
Alsvast bedankt.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(Meaning if I still have not received annything I have to send them a screenshot of my bank login showing all transactions between 27/2 and 8/3 proofing I did not recieve annything)
I reply 20 minutes later
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Susan,
Ik heb helaas nog steeds niets ontvangen, hierbij mijn bank afschrift.
Met vriendelijke groet,
Mitchell ****
(Meaning I still have not received annything here is my bank information *Screenshot*)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
And today I received this 09-03-2017
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
Bedankt voor je bericht met je afschrift.
Ik heb het doorgestuurd naar onze financiële afdeling. Zodra zij het uitgezocht hebben nemen we contact met je op.
Fijne avond.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(Meaning that they have send my screenshot to the financial department, when they know more they contact me)
So it took them almost 24 hours to send my email to the financial department... and on top of that I still have not received €20 let alone the €50 and the €40.07.. I have a feeling I will never see this money in my bank account.. what do you guys think?
See Related Threads:
First of all sorry for my bad English, but lets continue, I have a serious complaint about 24Bettle, its not a lot of money for some but for me it is. So this is what happened. I created an account on 24Bettle because they offer a free 24 bonus spins on sign up, with those spins I made a few euros 5 Euro or so. With those 5 Euro I made 21 Euro and I cashed out 21 Euro. (And this is when all the bad stuff happends)
€ 21.05 Withdrawal 26-02-2017 23:18:26 58b35432816f7 approved
On 28-02-2017 I received this email:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Mitchell,
I hope you enjoyed your game at our casino.
According to our bonusterms I have to inform you that winnings with freespins received without making a deposit in the last 7 days, are limited to a maximum of 20, (if there is a remaining balance; this will be waived) and can only be claimed by players who deposited within 2 months before the payout request.
If you haven't made a deposit in our casino yet, according to our bonusterms, you have a 30 days period to make one, or these bonus winnings be waived.
Would you please inform us per e-mail as soon as you made a deposit so we can proceed with your cashout request.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I reply with:
Hello Susan,
€ 20 euro's is good enough for me, I would like to have that.
Sincerly,
Mitchell *****
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
And reply again with:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Hello Susan,
I have mis understand your email, I have made an deposit now
can you please proceed my cashout?Sincerly,
Mitchell *******
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
€ 10.00 Deposit 28-02-2017 19:17:14 58b5beaa5d01a successful (Lost it all, but no worries 20 coming my way right?)
Then on 28-02-2017 22:42 the same day I get this email in Dutch
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
Ik wil je graag informeren dat je uitbetaling verwerkt is.
Fijne avond.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
You can use google translate Dutch to English ( Its saying that my withdrawal has been proccesd) (Im thinking 100% its coming)
€ 5.00 Bonus 03-03-2017 17:10:24 58b995708b36a accepted
I received this bonus... with this bonus I made €370-€380, only to be told (Live chat) that I can max cash out 10x the no deposit bonus witch in this case is €50 (Its also in there terms) So I cash out €50 and blow away the rest on live BJ.
€ 50.00 Withdrawal 03-03-2017 23:15:03 58b9eae79a357 approved
That same day I also send this email Fri, 03 Mar 2017 19:57
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Susan,
Ik heb het bedrag helaas nog steeds niet ontvangen, kunt u kijken of alles wel goed is gegaan?
Met vriendelijke groet,
Mitchell ****
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(I am saying that I still have not received the €20)
In 30 minutes I get this email back vr 3-3, 20:22
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Mitchell,
Thank you for contacting us.
I can see that your withdrawal requested has been processed on the 28th of February.
It might take up to 5 business days for the money to reach your account, therefore kindly ask you for a little patience.
If you require any further assistance, please do not hesitate to contact us again, as we are happy to help you!
Have a great night and good luck!
Sincerely,
Emilia
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
On 06-03-2017 I received 24 free spins again and made 40.07 in total
€ 40.07 Withdrawal 06-03-2017 14:29:28 58bd6438542ca approved
On 07-03-2017 16:48 I send this email to them
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Support,
I stil have not received the €20 on my bank, could you please check if something went wrong?
Sincerley,
Mitchell ****
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This is the reply 07-03-2017
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
Bedankt voor je bericht.
Ik heb het doorgestuurd naar de financiële afdeling, zij gaan het verder uitzoeken. Zodra we meer weten nemen we contact met je op.
Fijne avond!
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
( It says she is going to contact financial department about this, and they will contact me if they know more)
So I wait till 08-03-2017 22:09 and I get this email
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
In opvolging van ons vorige contact over je uitbetaling.
Als je de uitbetaling nog altijd niet ontvangen hebt wil je ons dan even je bank afschrift toesturen van 27/2 tot en met 8/3.
Alsvast bedankt.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(Meaning if I still have not received annything I have to send them a screenshot of my bank login showing all transactions between 27/2 and 8/3 proofing I did not recieve annything)
I reply 20 minutes later
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Susan,
Ik heb helaas nog steeds niets ontvangen, hierbij mijn bank afschrift.
Met vriendelijke groet,
Mitchell ****
(Meaning I still have not received annything here is my bank information *Screenshot*)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
And today I received this 09-03-2017
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Beste Mitchell,
Bedankt voor je bericht met je afschrift.
Ik heb het doorgestuurd naar onze financiële afdeling. Zodra zij het uitgezocht hebben nemen we contact met je op.
Fijne avond.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Susan
24Bettle Players support
24 Bettle
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(Meaning that they have send my screenshot to the financial department, when they know more they contact me)
So it took them almost 24 hours to send my email to the financial department... and on top of that I still have not received €20 let alone the €50 and the €40.07.. I have a feeling I will never see this money in my bank account.. what do you guys think?
See Related Threads:
Last edited by a moderator:
