Just wondering about this.
Admittedly I have battled through gambling problems and until recently was on a good recovering path. Unfortunately Starspins crossed my path 1 very low evening (My mum very recently passed away... Not after sympathy or anything as i'm dealing with it appropriately).
Anyway, I opened the account, deposited and lost £1200. I accepted it as a blip in my recovery and saw that due to my deposits, in 18 or so hours I was due a free cash amount. I gathered it would be with no WR from the way it was worded.
The next day I snapped out of my low, had planned to cash out right away the free cash amount. At around the time of the free cash amount being credited, I logged in to see my account was closed.... The reason being, problem gambling.
So, according to the casino when I emailed them, I had self excluded previously (Not sure if they mean self excluded from a casino in their group).
What i'm annoyed about is they have effectively had me flagged the moment I made the account, allowed me to deposit as much as I wanted, then around 20 hours later the actions towards the flagged account was implemented and my account was closed.
They have made excuses saying that because people change phone numbers and addresses, they can't keep track of all self excluders. Thats fine, but for my account to be closed, my details were kept track of.
Whats the point of them having a self exclude system that allows problem gamblers to sign up, lose a load of cash and then only have their accounts automatically locked hours after the loss?
I'm wondering is this in breach of UKGC terms?
Thanks
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Admittedly I have battled through gambling problems and until recently was on a good recovering path. Unfortunately Starspins crossed my path 1 very low evening (My mum very recently passed away... Not after sympathy or anything as i'm dealing with it appropriately).
Anyway, I opened the account, deposited and lost £1200. I accepted it as a blip in my recovery and saw that due to my deposits, in 18 or so hours I was due a free cash amount. I gathered it would be with no WR from the way it was worded.
The next day I snapped out of my low, had planned to cash out right away the free cash amount. At around the time of the free cash amount being credited, I logged in to see my account was closed.... The reason being, problem gambling.
So, according to the casino when I emailed them, I had self excluded previously (Not sure if they mean self excluded from a casino in their group).
What i'm annoyed about is they have effectively had me flagged the moment I made the account, allowed me to deposit as much as I wanted, then around 20 hours later the actions towards the flagged account was implemented and my account was closed.
They have made excuses saying that because people change phone numbers and addresses, they can't keep track of all self excluders. Thats fine, but for my account to be closed, my details were kept track of.
Whats the point of them having a self exclude system that allows problem gamblers to sign up, lose a load of cash and then only have their accounts automatically locked hours after the loss?
I'm wondering is this in breach of UKGC terms?
Thanks
See Related Threads:
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