Banned from Casino group

[mukhj]

Hi guys,

I had registered with 4 casinos and had deposited £400 on one of the Casino groups:-

Aztec
challenge
casino kingdom
strike it lucky

After I had submitted a withdrawal request for £328, I was asked to submit docs (notarised) which I did promptly (notarised by a Solicitor in my company) and sent them the docs. They have come back after a couple of days with the following message:-


I am all confused and amazed as this was supposedly a good group!!!!!

Any ideas would be much appreciated.

Thanks,

Jaideep
----------------------


Hi Jaideep



All your accounts have been closed permanently and we will not be able to reopen them.



We have sent the funds back to the purchasing cards.



Please note that you will not be able to play further on our Casinos network.



Kind regards



Ben

Risk Management

 

[KasinoKing]

I am all confused and amazed as this was supposedly a good group!!!!!

Who told you that!
Shame you didn't find this forum earlier, then you would have know that Casino Rewards are far from what is considered here to be a "good group".

Anyway, they are not rogue so you can ask Casinomeister to look into your problem for you via the Pitch-A-Bitch service:
First please send the casino representative a Private Message about your problem by following this link: https://www.casinomeister.com/forums/members/

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

One word of warning though - if you are trying to scam or de-fraud the casinos in any way, you will get found out and will be banned from the forum.

Welcome & good luck!
KK

 

[mukhj]

Thanks for your response mate.

I was completely duped!!! All my docs are genuine and valid and I play on casinos as well (Williamhill, Bet365, et.al.) where they have been approved on a number of occasions.

I have sent a message to their representative and am still waiting for a reply.

I shall follow your advice and raise a grievance via PAB.

Thanks,

Jaideep

 

[maxd]

Hi, Max Drayman here. I'm the PAB guy here at Casinomeister, I look forward to receiving your PAB so we can look into this for you.

FYI I have removed the "Rogue" prefix since there is, as yet, no evidence of such. If your PAB turns up evidence to support this then I'll be happy to restore the prefix.

 

[vinylweatherman]

It may be the rapid registration of 4 accounts, making them think you are only going to go through the entire group playing the free chips and welcome bonuses. They would probably have flagged this before you made the first deposit, hopefully stopping you in your tracks.

It would have been best to register just the one account, play the bonus, and then play a little more. There is a term that states you must make a second purchase before moving on to the next casino and it's welcome bonus. Their systems seem pretty strict at enforcing this.

If you are after large bonuses, they are the wrong group in any case. You want to take a look at GNUF/Betway, or the other Palace Group casinos. The more you play, the bigger the regular offers become. Play enough, and you will be invited to the VIP level, where the bonuses go as high as 100% up to £500 4 times a month. You do need to play a fair bit past WR in order to maintain this status, they are not that stupid.

32Red also offer a small daily bonus using a lobby based promotion. The welcome bonus is available on any one of their 4 sister casinos, no point joining all 4 hoping to claim 4 welcome bonuses.

If you like wagering competitions, Red Flush/La Vida are running the "biggest ever" Slot Survivor from the 20th August.

 

[maphesto]

You can also send Renee, their rep here, a message.

She is not active in this forum but she sometimes takes care of player issues. She was online today which means that she is active here in some way.

 

[mukhj]

Hi Max - thanks for your comments. I shall put a grievance soon via PAB.

I have sent a message to the Casino Rep to see if they come up with something.

Will let you know.

 

[mukhj]

Hi,

Thanks for your comments. I had opted out of Bonus from each of the Casinos.

won 38 pounds on 3 and lost 32 on one

So was absolutely at a loss what the problem was - played with my money and put in a request for withdrawal on 3 Casinos (with net winnings = £38) - shouldn't have caused any issues!!

But you do have a fair point - I did register with them within a span of a couple of days.

Still confused

 

[mukhj]

thanks mate - I have already sent a message; still waiting for her reply. Will keep the forum posted.

 

[Nifty29]

I'll go out on a limb here by saying that if they closed your accounts permanently and there were NO bonuses involved, then the issue is more likely to be multiple accounts or other accounts in the family/household.

Either way, I don't think we have been given all the information.

In my experience, if it doesn't sound right, it isn't.

 

[musclemx]

the last year i play in zodiac casino i deposit 1 for play whit 20 is the promotion that they have .. ahmm i won 187 190 eur ahmm i request and they only send me 20 eur to me moneybookers account and the rest not ,why i take others promotions etc . they close me account and only i receive 20 never play here again casinorewards not have good popularity ...

 

[chuchu59]

Hi,

Thanks for your comments. I had opted out of Bonus from each of the Casinos.

won 38 pounds on 3 and lost 32 on one

So was absolutely at a loss what the problem was - played with my money and put in a request for withdrawal on 3 Casinos (with net winnings = £38) - shouldn't have caused any issues!!

But you do have a fair point - I did register with them within a span of a couple of days.

Still confused

I am confused as well. Though you have the liberty to play at different casinos as you wish especially if you feel luck has deserted you at some of them it seems strange that you decided to register and play at casinos of the same group which led them to believe you had other motives. They are all MG casinos and have the same games so I am scratching my head as to why you opened a series of accounts one after another in quick succession.

 

[Nifty29]

the last year i play in zodiac casino i deposit 1 for play whit 20 is the promotion that they have .. ahmm i won 187 190 eur ahmm i request and they only send me 20 eur to me moneybookers account and the rest not ,why i take others promotions etc . they close me account and only i receive 20 never play here again casinorewards not have good popularity ...

You seem to have issues at just about every casino you play.

Can't guess why that might be

I agree with Chu. Why open all those different accounts on the same software? Unless you were running them simultaneously at the live blackjack table etc.

It also seems VERY odd that you deposited $400 and withdrew $328.....was your usual laundry lady on vacation?

 

[dionysus]

was your usual laundry lady on vacation?

 

[Nifty29]

Hi,

Thanks for your comments. I had opted out of Bonus from each of the Casinos.

won 38 pounds on 3 and lost 32 on one

So was absolutely at a loss what the problem was - played with my money and put in a request for withdrawal on 3 Casinos (with net winnings = £38) - shouldn't have caused any issues!!

But you do have a fair point - I did register with them within a span of a couple of days.

Still confused

Where does $328 withdrawal fit in? Doesn't add up.

Something dodgy going on here I can smell it.

 

[mukhj]

Well I had one account on each Casino in the group and nobody else in my family goes anywhere near Casinos.

This is the latest in this saga. I have received the following message from the Casino rep here:-


Hi Jaideep

The casinos do specify a term where it can refuse access of any person. They have chosen to enforce this rule with you.
Unfortunately there is nothing I can do as the decision is at the discretion of the casino.

You do not have permission to view link Log in or register now.

Casino Terms and Conditions
vii. Lucky Emperor Casino reserves the right to refuse access to the Casino of any person. Lucky Emperor Casino also reserves the right to withhold any withdrawal they suspect are in anyway linked to fraudulent activity.

You have been refunded your entire deposit amounts, which are more than what you had planned to withdraw, so I would suggest to perhaps find another casino to play at.
Sorry I couldn't help.

Cheers
Renee

 

[mukhj]

No sure why it would be dodgy to submit a withdrawal as and when I feel like. It's very simple:-

I deposited £100 each on 4 Casinos. I won a total of £28 on 3 Casinos and hence put in a request for £328 (£28 winnings + £300 pounds deposit).

Why do you smell a rat here?

With regards to having multiple accounts on 4 casinos in the group - didn't find anything in their T&C to say otherwise. May be I am being naive but my point here is if I am depositing my own money and am opting out of their BONUS and making a small profit of £28 (@9 approx per Casino), why does that trigger suspicion???????????

Can you please specify?

 

[mukhj]

You seem to have issues at just about every casino you play.


Mate - your comments are way out of line!!!! How do you know this????

I play on many casinos and have never been in trouble because I play with my own money without availing their bonuses. I also promptly submit docs as per requirements. I always play by the rules and hence I was confused when I was pulled.

You are obviously at liberty to attack me - not sure what you would gain???

I was looking for help and constructive feedback and to be honest I have got very good response from most of the members. But there is something dodgy going on with you!!!! Are you a member of this Casino group???

 

[Nifty29]

No sure why it would be dodgy to submit a withdrawal as and when I feel like. It's very simple:-

I deposited £100 each on 4 Casinos. I won a total of £28 on 3 Casinos and hence put in a request for £328 (£28 winnings + £300 pounds deposit).

Why do you smell a rat here?

With regards to having multiple accounts on 4 casinos in the group - didn't find anything in their T&C to say otherwise. May be I am being naive but my point here is if I am depositing my own money and am opting out of their BONUS and making a small profit of £28 (@9 approx per Casino), why does that trigger suspicion???????????

Can you please specify?

Renee says your accounts were linked to fraudulent activity. I'm sure you know what "fraudulent" means.

In any case, no casino is going to want you if you're going to deposit $300 and cashout with $28 profit every time. It's not worth their time, and that's their choice.

However, back to what Renee said, it's related to fraud, so they obviously have evidence of such.

My suggestion is for you to Pitch A Bitch, so that Max can see what the casino has and we will know how innocent you are. If it was just a case of the casino not wanting you, they would have paid your withdrawal and closed your accounts.....but since they voided the withdrawal and refunded your deposits, it's obviously something more sinister.

 

[Nifty29]

You seem to have issues at just about every casino you play.


Mate - your comments are way out of line!!!! How do you know this????

I play on many casinos and have never been in trouble because I play with my own money without availing their bonuses. I also promptly submit docs as per requirements. I always play by the rules and hence I was confused when I was pulled.

You are obviously at liberty to attack me - not sure what you would gain???

I was looking for help and constructive feedback and to be honest I have got very good response from most of the members. But there is something dodgy going on with you!!!! Are you a member of this Casino group???

I was not referring to you. Read the quote I included....it was from musclemx.

It remains to be seen as to which of us "has something dodgy going on". I'll take bets now peeps.

 

[mukhj]

Indeed - I am intrigued. Didn't know I was committing a fraud by depositing my money and submitting a withdrawal request. Also, the docs that I had submitted (Passport, Utility bill and CC copies) were notarised by a solicitor who works in my company. This is really insulting and humiliating - if they want to close the accounts for the fact that the winnings were small, then they should have given a valid reason.

Anyway, I have submitted a grievance via PAB - let's see what happens.

 

[mukhj]

It remains to be seen as to which of us "has something dodgy going on". I'll take bets now peeps.[/QUOTE]

Apologies mate I missed that bit. Thanks for pointing that out.

You must be damn sure that I have done something dodgy!!!

Must be good for you up there

 

[Nifty29]

Indeed - I am intrigued. Didn't know I was committing a fraud by depositing my money and submitting a withdrawal request. Also, the docs that I had submitted (Passport, Utility bill and CC copies) were notarised by a solicitor who works in my company. This is really insulting and humiliating - if they want to close the accounts for the fact that the winnings were small, then they should have given a valid reason.

Anyway, I have submitted a grievance via PAB - let's see what happens.

If you have a PAB in progress, you should not be posting about the issue. Make sure you read the rules which are quite explicit.

 

[maxd]

Anyway, I have submitted a grievance via PAB ....

Indeed you have. And one of the things we make clear is that people __must__ read the Pitch-A-Bitch FAQ wherein it says in item 3.10 "What are my responsibilities once the PAB is submitted?":

don't sabotage your PAB: ... don't post about your issue on the forums: wait until the PAB process has ended before you discuss it on the forums.

Yet I see you continue to post. Please explain.

 

[mukhj]

Indeed you have. And one of the things we make clear is that people __must__ read the Pitch-A-Bitch FAQ wherein it says in item 3.10 "What are my responsibilities once the PAB is submitted?":


Yet I see you continue to post. Please explain.

apologies mate - didn't read that bit. Will not post until my PAB is decided