I couldn't find a Sloty representative among on the list on this site.
Here is what happened to me while playing on Sloty.com.
I deposited 500SEK and got deposit bonus of 100% or 50% (cant remember and its not possible to see on the site). Had to click through a bunch of free-spins to be able to play Starburst for real money. I may have had about 10% (maximum, probably alot less) of my balance won from free-spins when i started playing for real (its impossible to tell from the game log on their site). Won about 5000SEK, turned over the deposit bonus and made a withdrawal.
Got an email saying they were confiscating 3000 of my 5000 SEK because of free-spin winnings.
The TOS says "7.The maximum withdrawal amount for a player from their Free Spins, that has made a deposit and wagered a minimum of $50 prior to their Free Spins being credited, is $200.”.
The TOS clearly apply to free-spin wins and winnings derived from free-spin wins, right?
My free-spin winnings were about 10% of 5000 SEK (ie 500SEK) and no money should have been confiscated.
I tried argue this point with their support but all i got was a second pre-written email, exactly like the first one. After that they stopped responding.
I have played in loads of casinos. This is the first time I have had money confiscated and by far the worst customer service interaction I have experienced.
Here is what happened to me while playing on Sloty.com.
I deposited 500SEK and got deposit bonus of 100% or 50% (cant remember and its not possible to see on the site). Had to click through a bunch of free-spins to be able to play Starburst for real money. I may have had about 10% (maximum, probably alot less) of my balance won from free-spins when i started playing for real (its impossible to tell from the game log on their site). Won about 5000SEK, turned over the deposit bonus and made a withdrawal.
Got an email saying they were confiscating 3000 of my 5000 SEK because of free-spin winnings.
The TOS says "7.The maximum withdrawal amount for a player from their Free Spins, that has made a deposit and wagered a minimum of $50 prior to their Free Spins being credited, is $200.”.
The TOS clearly apply to free-spin wins and winnings derived from free-spin wins, right?
My free-spin winnings were about 10% of 5000 SEK (ie 500SEK) and no money should have been confiscated.
I tried argue this point with their support but all i got was a second pre-written email, exactly like the first one. After that they stopped responding.
I have played in loads of casinos. This is the first time I have had money confiscated and by far the worst customer service interaction I have experienced.
