staartmees25
Dormant Account
- Joined
- May 4, 2017
- Location
- netherlands
Dear guys,
I am new here and I need some advice as I think I am about to become really really sad. First a little about me, I enjoy playing a lot, only online slots. I spend most of my free money on this hobby, and generally I win some and I lose some.
A couple of months ago i joined slotsmillion. I really think they are great, I love their huge number of games and they are very professional. Their CS team is really great as well and pleasant. Only "bad" thing with them was that I was totally out of luck. so far I had a nice winning once, made a payout which by the way also went very smooth. It was initially so bad that I even thought of closing my account. But, there are not so many out there who offer so many nice games and who are so pleasant and professional that I decided to stay and thought I just had a bad streak and some luck would come back one day. Out of so many games to choose there must be one that would make me win one day.
Yesterday I accepted a free spins bonus. for this I had to make a deposit of 40 euro's, which I did. And I won a nice amount considering the low stake. 130 euro on Scraffy Duck. Their conversion limit was 500 so I thought no problem, I am below that so I didn't think of it much. I have not seen a conversion limit before in other casino's I play.
So I continued playing and got up to about 500 euro and decided to play dead or alive and I win 7000 euro's. I am trying to upload the screenshot but I keep on getting an error message, don't know why.
So I was thrilled, played some more and went to bed. Finally lucky !! VERY lucky I must say.
Now this morning I continued to play to meet the wagering requirements and that goes really really slow, so I read the T&C's once more. They are not very clear to me but this is what is says :
Free spins Bonus, a predefined number of free rounds you can play on one or more games. Once the rounds are played, the total winnings are added to the bonus balance. Example : 20 FS on Startburst will grant you 20 free rounds on the starburst game. If you win 12 euro playing those rounds, the 12 euro will be added to your bonus balance.
The bonus money you accept can be converted into real money. Each onus comes with a wagering coefficient, for example 35x which determines the amount you need to wager with this bonus money, the wagering requirement, so you can convert the remaining bonus balance into real money. The wagering requirement is calculated by multiplying the initial bonus amount with the wagering coefficient. (….)
Immediately after you have completed the Bonus Wagering requirement, the bonus balance is transferred to your real balance and the bonus is archived.
SOME BONUSES HOWEVER, may come with a Conversion limit which determines the amount up to which the bonus can be converted into real money. Example, wagering 350 with your 10 euro bonus money, there is 45 euro left in your bonus balance. If the bonus has no conversion limit or higher than 45, the 45 euro will be transferred to you real balance. If the bonus has a conversion limit lower than 45, let’s say 30, 30 euro’s wil be transferred to your real balance and the rest will be lost.
So the bonus money I won is 130 euro with those free spins. I assumed that as that is below 500 euro, no issue and I need to go through the wagering requirements to get that money transferred to real money. But what about the winnings after that ? Is that than also part of that conversion limit, meaning that I won't get more than 500 euro ?
Please don't tell me that that is the case, as than by bad luck would really have continued....I have never won something like this and this would be really really sad.
Their customer service team is closed now so I cannot ask them so what do you guys think ?
Thanks
Staartmees.
Check out more on this casino here
I am new here and I need some advice as I think I am about to become really really sad. First a little about me, I enjoy playing a lot, only online slots. I spend most of my free money on this hobby, and generally I win some and I lose some.
A couple of months ago i joined slotsmillion. I really think they are great, I love their huge number of games and they are very professional. Their CS team is really great as well and pleasant. Only "bad" thing with them was that I was totally out of luck. so far I had a nice winning once, made a payout which by the way also went very smooth. It was initially so bad that I even thought of closing my account. But, there are not so many out there who offer so many nice games and who are so pleasant and professional that I decided to stay and thought I just had a bad streak and some luck would come back one day. Out of so many games to choose there must be one that would make me win one day.
Yesterday I accepted a free spins bonus. for this I had to make a deposit of 40 euro's, which I did. And I won a nice amount considering the low stake. 130 euro on Scraffy Duck. Their conversion limit was 500 so I thought no problem, I am below that so I didn't think of it much. I have not seen a conversion limit before in other casino's I play.
So I continued playing and got up to about 500 euro and decided to play dead or alive and I win 7000 euro's. I am trying to upload the screenshot but I keep on getting an error message, don't know why.
So I was thrilled, played some more and went to bed. Finally lucky !! VERY lucky I must say.
Now this morning I continued to play to meet the wagering requirements and that goes really really slow, so I read the T&C's once more. They are not very clear to me but this is what is says :
Free spins Bonus, a predefined number of free rounds you can play on one or more games. Once the rounds are played, the total winnings are added to the bonus balance. Example : 20 FS on Startburst will grant you 20 free rounds on the starburst game. If you win 12 euro playing those rounds, the 12 euro will be added to your bonus balance.
The bonus money you accept can be converted into real money. Each onus comes with a wagering coefficient, for example 35x which determines the amount you need to wager with this bonus money, the wagering requirement, so you can convert the remaining bonus balance into real money. The wagering requirement is calculated by multiplying the initial bonus amount with the wagering coefficient. (….)
Immediately after you have completed the Bonus Wagering requirement, the bonus balance is transferred to your real balance and the bonus is archived.
SOME BONUSES HOWEVER, may come with a Conversion limit which determines the amount up to which the bonus can be converted into real money. Example, wagering 350 with your 10 euro bonus money, there is 45 euro left in your bonus balance. If the bonus has no conversion limit or higher than 45, the 45 euro will be transferred to you real balance. If the bonus has a conversion limit lower than 45, let’s say 30, 30 euro’s wil be transferred to your real balance and the rest will be lost.
So the bonus money I won is 130 euro with those free spins. I assumed that as that is below 500 euro, no issue and I need to go through the wagering requirements to get that money transferred to real money. But what about the winnings after that ? Is that than also part of that conversion limit, meaning that I won't get more than 500 euro ?
Please don't tell me that that is the case, as than by bad luck would really have continued....I have never won something like this and this would be really really sad.
Their customer service team is closed now so I cannot ask them so what do you guys think ?
Thanks
Staartmees.
Check out more on this casino here