Been screwed over by William hill:
They had a double your winnings promotion up to £100. I opted in and all was fine.
I won about £160 and was thus eligible for full bonus.
Hadn't received it when it was due so contacted live chat support.
LC support claim they can deny bonuses retroactively even if I have opted in and risked cash due to their terms and conditions.
I replied saying that they would have to alert me of promotion eligibility prior to taking part in a promotion and not after I had won.
Their reply was that they can and will retroactively deny people bonuses as and when they please due to their terms and conditions.
Its even more funny that the LC operator, agreed it was unfair and not right but they can do as they like because of these terms and conditions.
I asked to escalate it to promotions team but the LC operator said that their word was final and there was no need to escalate such an issue.
Literally a joke off a company and really, I don't just want my bonus, I want to put a stop to this practise. How can one of the biggest names in UK betting be so fraudulent and no one is doing anything to stop it? Is the UK's gambling commission on full time holiday leave or something?
Any help would be appreciated. William hill are not accredited by Casinomeister and I have already had a PAB against a non-accredited casino, so I don't really know what my options are?
They had a double your winnings promotion up to £100. I opted in and all was fine.
I won about £160 and was thus eligible for full bonus.
Hadn't received it when it was due so contacted live chat support.
LC support claim they can deny bonuses retroactively even if I have opted in and risked cash due to their terms and conditions.
I replied saying that they would have to alert me of promotion eligibility prior to taking part in a promotion and not after I had won.
Their reply was that they can and will retroactively deny people bonuses as and when they please due to their terms and conditions.
Its even more funny that the LC operator, agreed it was unfair and not right but they can do as they like because of these terms and conditions.
I asked to escalate it to promotions team but the LC operator said that their word was final and there was no need to escalate such an issue.
Literally a joke off a company and really, I don't just want my bonus, I want to put a stop to this practise. How can one of the biggest names in UK betting be so fraudulent and no one is doing anything to stop it? Is the UK's gambling commission on full time holiday leave or something?
Any help would be appreciated. William hill are not accredited by Casinomeister and I have already had a PAB against a non-accredited casino, so I don't really know what my options are?