CJN
Dormant account
- Joined
- Nov 10, 2014
- Location
- Netherlands
Before I describe wath happened to me at 10Bet, I admit I am one of the suckers who didn’t read the general rules of the casino. This is not me trying to get back my winnings, but a warning to all to stay clear of this casino, with the current impossible and unfair rules. I have contacted the representative of the casino here, but she decided to hide behind the rules as well, no hard feelings, she is doing her job.
After depositing several times (with several bonuses ) I finally was “lucky” to hit a price of 12.000 euro on the game Break da Bank (playing 5 lines at 5 euro each the highest price of 2400 was rewarded for 3 Break da Bank symbols).
Having read the rules of the bonus I knew I had to wager my deposit inclusive bonus times 35 to roll over the bonus. In my case 35 x (300 + 225) = 18.375 euro. After winning such a price I played some other games (with higher stakes up till 100 euro), so after a playing for a while my balanced dropped and I decided to cash 10.000 euro (the rollover amount had been reached also).
But failing to read the general rules, I wasn't aware of the 5% rule (or 6.25 units) per single bet, which eventually lead to the decision to remove my complete balance of 10.800 euro. I am accused of bonus manipulation. As a token of generosity I received my 300 deposit back into my account.
With other words: I should have wagered the lowest amount possible on Break da Bank (5 euro) for 3.675 times to roll over my bonus, thinking about that my mouse-arm hurts already
The main complaints I have about 10 Bet:
- The 5% rule per single bet isn’t present in the Terms and Conditions of the Bonus , but hidden in the general rules. In my opinion this is the most important rule of the bonus, so why not mention in the Terms and Conditions ?
- Should a player be allowed to bet over 5% of his deposit when a bonus is pending ? This is only in favour of the casino. Player losing: Casino wins. Player winning: breach of rules.
- I always thought a bonus should be a reward. A bonus under these conditions is more like a burden.
- Being accused of “bonus manipulation” for over wagering like I am some sort of criminal, without being able to say something in my defense. I never heard of such a rule before !! Only after reading topics on Casinomeister I know now many people have fallen into this trap.
During all of my deposits I “breached” this 5% rule so if the Casino is consequent they return all of my deposits. As a token of generosity !
Again, I know I was wrong not reading the general casino rules, but after reading the bonus rules I never thought I did anything wrong.
After depositing several times (with several bonuses ) I finally was “lucky” to hit a price of 12.000 euro on the game Break da Bank (playing 5 lines at 5 euro each the highest price of 2400 was rewarded for 3 Break da Bank symbols).
Having read the rules of the bonus I knew I had to wager my deposit inclusive bonus times 35 to roll over the bonus. In my case 35 x (300 + 225) = 18.375 euro. After winning such a price I played some other games (with higher stakes up till 100 euro), so after a playing for a while my balanced dropped and I decided to cash 10.000 euro (the rollover amount had been reached also).
But failing to read the general rules, I wasn't aware of the 5% rule (or 6.25 units) per single bet, which eventually lead to the decision to remove my complete balance of 10.800 euro. I am accused of bonus manipulation. As a token of generosity I received my 300 deposit back into my account.
With other words: I should have wagered the lowest amount possible on Break da Bank (5 euro) for 3.675 times to roll over my bonus, thinking about that my mouse-arm hurts already
The main complaints I have about 10 Bet:
- The 5% rule per single bet isn’t present in the Terms and Conditions of the Bonus , but hidden in the general rules. In my opinion this is the most important rule of the bonus, so why not mention in the Terms and Conditions ?
- Should a player be allowed to bet over 5% of his deposit when a bonus is pending ? This is only in favour of the casino. Player losing: Casino wins. Player winning: breach of rules.
- I always thought a bonus should be a reward. A bonus under these conditions is more like a burden.
- Being accused of “bonus manipulation” for over wagering like I am some sort of criminal, without being able to say something in my defense. I never heard of such a rule before !! Only after reading topics on Casinomeister I know now many people have fallen into this trap.
During all of my deposits I “breached” this 5% rule so if the Casino is consequent they return all of my deposits. As a token of generosity !
Again, I know I was wrong not reading the general casino rules, but after reading the bonus rules I never thought I did anything wrong.
