- Joined
- Aug 13, 2006
- Location
- neverland
Hi Comunity !
I deposited 200€ at primeslots.com and received the 100 % Bonus. After that i went to live Chat to confirm the T&C´s for the Bonus (i saved the full Chat log) but the most important part was the game contribution towards wagering for the Bonus:
...
Gesa : bonus code leave blank
You: all clear
Gesa : The wagering requirements of the bonuses is different for various games . A
lle games count 100% to your sales conditions , except for the games listed below :
All versions of Blackjack and Video Poker are only rated at 10 % and all Netent games count 50% .
All versions of Roulette, QuickPlay , Hi Lo Fever , Baccarat and 3 Card Poker do not count as Umsatzbedingnungen .
You : okay
...
After that i started playing and played Slots and Video Poker only and ran my Balance up to ~2200 € at one Point but after Meeting the wagering requirements my Balance was ~ 1300 €.
I requested a cashout.
After i ve sent in my documents and one week passed i receveid an email that my winnings got voided because i ve played non allowed games (?!)
When i checked my Balance it was reset to my Initial deposit of 200 €.
I instantly went to live Chat (i knew i did NOT Play any forbidden games so i was kinda curious) to hear this (scroll down if ist a tldr for you) :
translated w. Google translate since Chat was in German language.
Martina : Please give me a few minutes to me to look at your account.
Martina: I see a note by the finance department in your account
You : yes ?
Martina: namely, the payment was canceled
Martina: and rejected
You: what do you mean ?
Martina: I see you tried to deposit with a credit card , please verify all the details you Entered as well as the type of card you used and try again . Please tell me if that works ?
You : ?
Martina: me those winnings are cashable , which is played with bonus money in games include the bonus to implement the
Martina : (please ignore the top in English )
You: do you speak english ?
You : is it better for you in english ?
Martina: No it's all right
You: so I've yet played only allowed to play
Martina: yes, but apparently you have played games that counts not to implement
Martina: and these gains are not redeemable for cash
You: but what game exactly?
You : I do not understand
You : I played slots and video poker
Nothing else : you
You : both is yes or allowed ?
Martina: yes video poker would be a
Martina : slots counts 50 %
You: they can me the bonus conditions Please say it again
You : I thought video poker counts 10% ?
Martina: I'm sorry, yes, exactly 10%
You: you are!
You : I played no forbidden games
You: when I read the video poker only 10% of sales counts I have played slots because the establishment include 100%
Martina: unfortunately I can not see what games you have played
Martina: I run only on what I see from the finance department
Martina : You have no email received from you ?
You: then please contact the finance department
Martina : yes, if you want I can pass something ? So you want to know the different games that you should have played ?
You: yes
You : I want to know exactly which play was not allowed
Martina: okay I 'm going to pass so
You: yes, thank you
You: what games are for PRINCIPLE excluded from the sales ?
Martina :: All versions of Blackjack & all versions of Video Poker count 10 % and all Netent games count 50% to your sales conditions. All versions of Roulette, Magic Spinner , QuickPlay , Hi Lo Fever , Baccarat and 3 Card Poker do not count as sales conditions.
You : na they see
You: and I have not played 100 %
You: and where are my winnings ?
Martina: he following bets are not among our men wagering requirements : Blackjack , Video Poker , Roulette, Magic Spinner , QuickPlay , Hi Lo Fever , Baccarat and 3 Card Poke . Should the bonus have been set in one of the above games , we reserve the right to deduct from this payment .
You: are the two different versions ?
You : once videopoker 10% once not allowed ?
Martina: No, that is in our policy
You: yes, but what are you doing ?
You: what is true now ?
Martina: because previous one was number 4 and it was the second
Martina: number 5
You: so they will surely confirm that this is very contradictory !
You: which rule now applies to the welcome bonus ?
You : I 've also read that with 10%
Martina: I watch more closely at the Moment Please
You: that's surely a joke
Martina: I understand that but contradictory is the difference between the two would be that it does not implement the 2nd killed but ultimately that we reserve the right to deduct the payment
You : So I will not let me offer
You: then you should be banned altogether these games either 10% or establishment include
Martina: you have accepted the policy and read through
Martina: I do have to feel sorry to inform you that I unfortunately can not do anything in this situation
You : I 'm going to make this case in should this be the last word of primeslots.com
You : I think it's a very dodgy way of doing business
You: and before that I would like to warn other people
Martina: understand that this seems a little incomprehensible to you
...
So basically in this Chat i get confirmed the rules of the Bonus (Video Poker Counts 10%) but now there is a 2nd Clause that says Video Poker is a not allowed game (?!).
A casino is supposed to make clear rules so that i as a player know what i can do and what not , in this case the casino should decide on ONE of the rules , like if i knew it was a slots only bonus i still would have played but obv. only slots. But saying first Video Poker is an allowed game allthough only counting 10 % wich makes it very hard to clear the bonus w. VP and THEN voiding winnings by basically saying only Slots allowed is simply unacceptable.
Cliffs:
Deposited 200 received 200 Bonus got Bonus Terms confirmed in Chat.
After Meeting WR Casino voids winnings and Claims i played non allowed games and Points to a different clause elsewhere in the General T&C where Video poker is a non allowed game.
This Post should be a warning to other Players about primeslots.com.
They have TWO different Versions of T&C´s for their Sign up Bonus where one says Video Poker Counts 10 % and the other says Video Poker is not allowed and winnings will be voided.
I deposited 200€ at primeslots.com and received the 100 % Bonus. After that i went to live Chat to confirm the T&C´s for the Bonus (i saved the full Chat log) but the most important part was the game contribution towards wagering for the Bonus:
...
Gesa : bonus code leave blank
You: all clear
Gesa : The wagering requirements of the bonuses is different for various games . A
lle games count 100% to your sales conditions , except for the games listed below :
All versions of Blackjack and Video Poker are only rated at 10 % and all Netent games count 50% .
All versions of Roulette, QuickPlay , Hi Lo Fever , Baccarat and 3 Card Poker do not count as Umsatzbedingnungen .
You : okay
...
After that i started playing and played Slots and Video Poker only and ran my Balance up to ~2200 € at one Point but after Meeting the wagering requirements my Balance was ~ 1300 €.
I requested a cashout.
After i ve sent in my documents and one week passed i receveid an email that my winnings got voided because i ve played non allowed games (?!)
When i checked my Balance it was reset to my Initial deposit of 200 €.
I instantly went to live Chat (i knew i did NOT Play any forbidden games so i was kinda curious) to hear this (scroll down if ist a tldr for you) :
translated w. Google translate since Chat was in German language.
Martina : Please give me a few minutes to me to look at your account.
Martina: I see a note by the finance department in your account
You : yes ?
Martina: namely, the payment was canceled
Martina: and rejected
You: what do you mean ?
Martina: I see you tried to deposit with a credit card , please verify all the details you Entered as well as the type of card you used and try again . Please tell me if that works ?
You : ?
Martina: me those winnings are cashable , which is played with bonus money in games include the bonus to implement the
Martina : (please ignore the top in English )
You: do you speak english ?
You : is it better for you in english ?
Martina: No it's all right
You: so I've yet played only allowed to play
Martina: yes, but apparently you have played games that counts not to implement
Martina: and these gains are not redeemable for cash
You: but what game exactly?
You : I do not understand
You : I played slots and video poker
Nothing else : you
You : both is yes or allowed ?
Martina: yes video poker would be a
Martina : slots counts 50 %
You: they can me the bonus conditions Please say it again
You : I thought video poker counts 10% ?
Martina: I'm sorry, yes, exactly 10%
You: you are!
You : I played no forbidden games
You: when I read the video poker only 10% of sales counts I have played slots because the establishment include 100%
Martina: unfortunately I can not see what games you have played
Martina: I run only on what I see from the finance department
Martina : You have no email received from you ?
You: then please contact the finance department
Martina : yes, if you want I can pass something ? So you want to know the different games that you should have played ?
You: yes
You : I want to know exactly which play was not allowed
Martina: okay I 'm going to pass so
You: yes, thank you
You: what games are for PRINCIPLE excluded from the sales ?
Martina :: All versions of Blackjack & all versions of Video Poker count 10 % and all Netent games count 50% to your sales conditions. All versions of Roulette, Magic Spinner , QuickPlay , Hi Lo Fever , Baccarat and 3 Card Poker do not count as sales conditions.
You : na they see
You: and I have not played 100 %
You: and where are my winnings ?
Martina: he following bets are not among our men wagering requirements : Blackjack , Video Poker , Roulette, Magic Spinner , QuickPlay , Hi Lo Fever , Baccarat and 3 Card Poke . Should the bonus have been set in one of the above games , we reserve the right to deduct from this payment .
You: are the two different versions ?
You : once videopoker 10% once not allowed ?
Martina: No, that is in our policy
You: yes, but what are you doing ?
You: what is true now ?
Martina: because previous one was number 4 and it was the second
Martina: number 5
You: so they will surely confirm that this is very contradictory !
You: which rule now applies to the welcome bonus ?
You : I 've also read that with 10%
Martina: I watch more closely at the Moment Please
You: that's surely a joke
Martina: I understand that but contradictory is the difference between the two would be that it does not implement the 2nd killed but ultimately that we reserve the right to deduct the payment
You : So I will not let me offer
You: then you should be banned altogether these games either 10% or establishment include
Martina: you have accepted the policy and read through
Martina: I do have to feel sorry to inform you that I unfortunately can not do anything in this situation
You : I 'm going to make this case in should this be the last word of primeslots.com
You : I think it's a very dodgy way of doing business
You: and before that I would like to warn other people
Martina: understand that this seems a little incomprehensible to you
...
So basically in this Chat i get confirmed the rules of the Bonus (Video Poker Counts 10%) but now there is a 2nd Clause that says Video Poker is a not allowed game (?!).
A casino is supposed to make clear rules so that i as a player know what i can do and what not , in this case the casino should decide on ONE of the rules , like if i knew it was a slots only bonus i still would have played but obv. only slots. But saying first Video Poker is an allowed game allthough only counting 10 % wich makes it very hard to clear the bonus w. VP and THEN voiding winnings by basically saying only Slots allowed is simply unacceptable.
Cliffs:
Deposited 200 received 200 Bonus got Bonus Terms confirmed in Chat.
After Meeting WR Casino voids winnings and Claims i played non allowed games and Points to a different clause elsewhere in the General T&C where Video poker is a non allowed game.
This Post should be a warning to other Players about primeslots.com.
They have TWO different Versions of T&C´s for their Sign up Bonus where one says Video Poker Counts 10 % and the other says Video Poker is not allowed and winnings will be voided.
Last edited: