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Thread: Beware predatory and deceitful bonus at NETBET.COM

  1. #1
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    Beware predatory and deceitful bonus at NETBET.COM

    Right, after seeing this site mentioned in the non-accredited but 'good' casinos thread, I tried the £10 free. I read the terms and conditions, naturally. I achieved the £300 playthrough on it, in fact went way past it and ended up with £94. The terms state you can cash this after making your first deposit, at least £20, but you lose the original £10. Fine, so I deposit and pay £20 to w/d £84. No problem. Deposit the £20 and go to cashier, only to find I can't w/d as I still have an active bonus in my account!
    I look and see that I am in a catch-22 - the 20 deposit has attracted a 100% bonus which means I can't w/d at all as I have an active bonus. I go on live chat and they 'cannot remove it' even though I have not played it. Funny that. I enclose the terms of the £10 bonus:

    T&Cs



    1.This promotion is available to new players and can be claimed only once.

    2.Only one account per household, computer, and / or IP address may receive this promotion.

    3.This offer cannot be used in conjunction with any other bonus offers.

    4.The bonus code provided in the welcome email must be used to claim this offer.

    5.The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.

    6.Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called Definition and Introduction.

    7.Only the winnings from this bonus (and not the bonus itself) can be cashed out.

    8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.

    9.This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, Bonus Terms to see which terms apply for your country.

    10.No withdrawal is possible until the bonus playthrough requirement has been met.

    11.The bonus will be valid for 3 months.

    12.All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive.

    13. Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers.

    14.NetBet Casino reserves the right to cancel or modify this promotion at any time.

    15.All other standard NetBet Casino terms and conditions apply.


    So, I've met the terms and conditions. I complain on chat: (sorry for the length here but you can see my frustration here.)

    Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 4minute(s). Thank you for your patience!

    You are now chatting with 'Nelle'

    Nelle: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?

    MUG: HI, I won a few pounds with my free 10 pounds, have met the wagering requirement to withdraw, have deposited in order to be allowed to withdraw, now I have deposited it won't let me withdraw because you've put another bonus in for me!

    MUG: It says I can't withdraw with the bonus on there which I never asked for

    Nelle: Please note that you have received 2 bonuses

    Nelle: the no deposit bonus with playthrough 30

    Nelle: and the first deposit bonus with the same playthrough

    MUG: Yes, but how on earth do you withdraw if the casino puts another bonus in when I deposit?

    Nelle: The bonus for the first deposit is credited automatically

    Nelle: It is also mentioned on our website v

    MUG: It's a trick, catch22. You have to deposit to w/d, so when you deposit you put an other bonus on to stop me withdrawing!

    MUG: I read the terms - I should be able to withdraw (minus the initial 10 pounds bonus) as soon as I make a deposit.

    Nelle: In order to withdraw, you have to complete the wagering requirement attached to your account

    MUG: I already didY that!

    MUG: Then you put another bonus in so I couldn't withdraw.

    Nelle: I understand your concern, but I kindly ask you to consider that it is mentioned on our site that the bonus for your first deposit is credited automatically

    MUG: So basically this is a predatory offer.

    MUG: Can't you remove the second bonus so I can withdraw a few pounds?

    Nelle: I regret, but the bonus can not be removed

    MUG: The way this is coming across, contrary to the terms for your 'free' £10 bonus, it is IMPOSSIBLE to withdraw the winnings from it, minus the initial £10, by making the required activating deposit.

    Nelle: in the terms and conditions of the first deposit offer it states that : " As a new member, we will automatically give you a 100% bonus on your first deposit"

    Nelle: https://casino.netbet.com/en/200-first-deposit-bonus

    Nelle: I regret the situation, but it is necessary to accomplish the wagering condition

    MUG: Yes, I know, but that contradicts the terms for your 'free' £10 as you cannot withdraw ANY winnings from it by making a deposit. It doesn't say you will have to play another 30x your qualifying deposit before you withdraw.

    Nelle: If you did not want to benefit from the first deposit bonus, you should have contacted us and we would have blocked your account at a bonus level

    Nelle: would you like us to do so now ?

    Nelle: in order to no longer receive our future promotions ?

    MUG: Bit late now.

    MUG: So, what you are saying, if I wager another 600 (30x20 deposit) I can then withdraw ALL my cash except the £10 initial bonus?

    MUG: Assuning I meet
    WR
    THAT IS.

    Nelle: you will be able to withdraw the winnings , except the bonuses

    Nelle: you have 30 GBP in your bonus balance

    Nelle: because you have also received 20 GBP

    Nelle: for your first deposit

    MUG: NO I HAVE 20 because I already met the
    WR
    for the first £10

    MUG: Before I deposited.

    Nelle: the bonus has remained in your balance and the 20 GBP on your first deposit was added

    MUG: You can tell this by my reward points, I needed 1500 (300 pounds x 5 pounds of slot spins for one point) and I have over 2000.

    MUG: WHY has the original £10 remained then?

    Nelle: Please note that the points are not relevant regarding the wagering requirement

    MUG: They indicate I have played throught he required amount.

    Nelle: the bonus remains on your account

    MUG: So what you are saying, is despite turning over 400 pounds plus, I have to turn over another 900 to cash out?

    Nelle: at the moment, you have to wager 600 GBP

    MUG: That means I'm correct then and that I only have 20 bonus outstanding, as my account states in the cashier.

    MUG: I think this is misleading as there is NO mention of further
    WR
    once you have deposited in order to w.

    MUG: w/d your winnings.

    Nelle: you have 104 GBP in your cash balance and 30 GBP in your bonus balance

    MUG: I can see I'm getting nowhere here, and that this 'promotion' is not as described in your terms.

    MUG: I shall try and reach my
    WR
    and then cash out.

    MUG: you've snared my money, well done.

    Nelle: I am sure that you will manage to do so in no time

    Nelle: I assure you that this is not the case

    Nelle: Do you have any other questions ?

    MUG: Well, it is. The terms of the 10 free fail to mention ANY of what you have said, therefore they are predatory and
    IMO
    not a good reflection of your casino.

    MUG: No more questions, thanks and bye. No doubt if I meet my
    WR
    I'll be back on here as there will be more hassle trying to w/d.

    MUG: Goodbye.

    Nelle: Would you also like to block your account at a bonus level ?

    MUG: Too late. I won't be depositing again. I'll try and meet
    WR
    then call it a day.

    MUG: Thanks

    Nelle: Have a nice day!

    Nelle: Bye bye!



    I had 134 pounds including my 94+20dep+20
    SUB
    and I failed to make
    WR
    as the slots seemed to mysteriously dip in
    RTP
    from this point ....

    Bust out and feel ripped of £20.

    Incidentally, to W/D you must be verified with docs, and you get another bonus foisted upon you for £20 once you submit approved docs, so it wouldn't surprise me if I had made
    WR
    that I would verify myself and then find I still couldn't w/d as I had yet another bloody active bonus.......

    MY ADVICE IS TO AVOID NETBET.COM, let my £20 at least be of use to you people.

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    First they rip off iNetBet's name and logo...which they're still using despite this forum's concerns...now they've figured out a way to keep from paying out on their introductory freebie. It's a freaking shame you had to go through this crap in order for everyone else here not to get taken.
    Rogue-ish indeed.

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    Yes, their bonus is not a bonus, it's a very effective 'anti-withdrawal' yoke. If you shake the yoke off, they hang another on you. Do these jokers have a rep here?

    I also noticed there is no responsible gaming link in their site to exclude or set limits - they just claim to be allied to some sort of French addiction site.

    If these are going for accreditation, then I'll be the next Pope.

    I am a mug. I should've stuck to accredited sites. Before Nifty reminds me. But I did read the terms, and they are deceitful and mislead by omission. Avoid netbet.com.

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    They're doing everything they possibly can to avoid cashing players out.

    This happened to me:

    1) Netbet takes more time to start processing my withdrawal than the stipulated 48h pending period
    2) Cancel my withdrawal claiming that the wagering requirements have not been met (despite live support telling me that I was good to go before I requested it)
    3) After 4 days admit that the wagering reqs in fact had been fulfilled, and allow me to request a new withdrawal
    4) Wait another three days and then e-mail me telling me that my phone number doesn't work, and it is of utmost importance that they get hold of me before the processing can start
    5) Request
    KYC
    documents
    6) ?

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    This is certainly looking like a rogue operation. I can see why players do chargebacks out of sheer frustration (rather than being inherently dishonest).
    I'm sure they had a rep in another thread, the one where we were taking the mickey out of the name being dangerously near another casino's???

    This site is definitely a spiv-house and not to be trusted. It seems the modus operandi is to continually ensure via bonuses that you won't be in a position to w/d. I mean, whoever heard of a 'docs bonus' of 20?? Get in a position to w/d, send your docs, get a bonus and you then can't w/d. Joseph Heller has nothing on these scamsters. I would
    PAB
    of it wasn't for the fact I'd feel like I was wasting Max's time over a poxy 20 quid.

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    I sent a pm to the rep. I'm sure he will do what he can to change this rule.

    They just came out of the pit. I'm sure they don't want to go back in again.
    if you fall I'll be there
    -ground

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    You lost 20 bucks but the casino did lose more
    imo
    .

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    The name may have changed. But the game is still the same. Watch this is only the beginning. In the words of George W Bush "There's an old saying in Tennessee—I know it's in Texas, probably in Tennessee—that says, 'Fool me once, shame on...shame on you. Fool me -- you can't get fooled again.'" If I avoided them Yesterday. You can be damn sure i'm avoiding them today and tomorrow.

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    One to avoid. I dont mind their name but thats totally unacceptable behaviour. Have you sent the rep a PM? Not that it should matter, if theyve done that to you they would have done the same to others as well.

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    Quote Originally Posted by Sovietsky View Post
    You lost 20 bucks but the casino did lose more
    imo
    .
    What? that's not even the principle behind the op's post and makes no sense what so ever. (unless you are referring to other potential customers then my previous comment is moot and I apologise)

    Anyway, Casino770 (Net Bet) have been doing the whole "oh we are changing" thing for a while now and have twice tried the probation option here as far as I am aware.

    IMPO I would be staying away from this crowd, it was quite obvious what they were trying to achieve with the name/logo changes. The
    OP
    's post just re enforces my feeling against this crowd and what they have done above is plain rogue behaviour.
    Casino Player Reviews - Where your opinion counts!

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