- Joined
- Jun 20, 2006
- Location
- cyberspace
So I received an email a month ago about a reload bonus at Videoslots.com, a Microgaming casino. I made a deposit of 200 and recieved a bonus of 100. Being an Experienced Casinomeister member , I know the importance of reading the terms and conditions every time. So I did, and nothing had changed since last time I played there. I took note of the fact that they still had a stupid bet size restriction of max 10% of deposited amount:
I made sure I stayed within the rules throughout the excessive wagering requirment (and beyond). I had some good hits, and requested a withdrawal of about €3900.
A few days later, I was notified that my withdrawal had been denied:
At first I think they've made a mistake, but I check the terms again, and they have rather obvioulsy tacked on another sentence in the relevant paragraph:
The time stamp at the top of the terms page had not been changed though. It remains 2011-06-22:
This leads me to suspect they have not made a mistake, but are deliberately trying to steal my money and changed the terms hoping I had not read them (many players probably don't).
I send a polite email with a link to the cached page, which showed the terms as they were several days after my deposit.
They're still set on keeping my money though, but now quote a different portion of the terms:
My largest bets were 18, and my starting balance was 300. You don't need a degree in mathematics to calculate that 18 is not the majority of 300.
I point this out to them, but they will no longer respond.
Videoslots.com displays the Ecogra Safe & Fair seal, and I contact Ecogra hoping they can help out with the problem. It turns out that Videoslots.com is not Ecogra approved, they are falsely displaying the Safe & Fair Seal. Ecogra said they would follow up and ask them to remove the seal.
It appears that Videoslots.com is not as quick as one would expect from their quick and easy changes in terms and conditions. They still display the "Safe & Fair" seal.
Videoslots.com is owned by Panda Media Ltd., 17 B Zammit Clapp, St. Julians, STJ 1440, Malta. From what I understand, this is also where they operate from. Strangely, they're not licensed in Malta, but in Curacao. Panda Media also operates Diamondbet, which has a sportsbook from Everymatrix, and casino and poker from Microgaming.
The CEO of the company is a Swede by the name Alexander Stevendahl. Perhaps not his real name; crooks tend not to use their real names.
I made sure I stayed within the rules throughout the excessive wagering requirment (and beyond). I had some good hits, and requested a withdrawal of about €3900.
A few days later, I was notified that my withdrawal had been denied:
According to our terms and conditions you are not allowed to bet more than 10% of the bonus amount recieved. At several occassions you bet 16-18% during the bonus qualification.
All winnings are cancelled and the deposited amount has been refunded to your account.
At first I think they've made a mistake, but I check the terms again, and they have rather obvioulsy tacked on another sentence in the relevant paragraph:
The time stamp at the top of the terms page had not been changed though. It remains 2011-06-22:
This leads me to suspect they have not made a mistake, but are deliberately trying to steal my money and changed the terms hoping I had not read them (many players probably don't).
I send a polite email with a link to the cached page, which showed the terms as they were several days after my deposit.
They're still set on keeping my money though, but now quote a different portion of the terms:
“…the Casino reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance”
My largest bets were 18, and my starting balance was 300. You don't need a degree in mathematics to calculate that 18 is not the majority of 300.
I point this out to them, but they will no longer respond.
Videoslots.com displays the Ecogra Safe & Fair seal, and I contact Ecogra hoping they can help out with the problem. It turns out that Videoslots.com is not Ecogra approved, they are falsely displaying the Safe & Fair Seal. Ecogra said they would follow up and ask them to remove the seal.
It appears that Videoslots.com is not as quick as one would expect from their quick and easy changes in terms and conditions. They still display the "Safe & Fair" seal.
Videoslots.com is owned by Panda Media Ltd., 17 B Zammit Clapp, St. Julians, STJ 1440, Malta. From what I understand, this is also where they operate from. Strangely, they're not licensed in Malta, but in Curacao. Panda Media also operates Diamondbet, which has a sportsbook from Everymatrix, and casino and poker from Microgaming.
The CEO of the company is a Swede by the name Alexander Stevendahl. Perhaps not his real name; crooks tend not to use their real names.