Yblomm53
Banned User - bogus PAB - multiple forum accounts
- Joined
- Apr 25, 2008
- Location
- The Netherlands
Here's the story:
On April 23rd I registered at Betfair Casino with a coupon code which entitled me to a 250GBP deposit bonus. I made a deposit of 246 and received a 246 GBP bonus. After clearing the wagering requirement I received a email from betfair support that I had 'abused' the promotion and the bonus had been taken away from my account. Since I have been playing with a lot of big bets (1 bet of 492, 1 bet of 984, and a lot of bets varying from 3 (the majority) till 100) I think it's ridiculous I am being treated here as a 'bonus abuser'.
I contacted Casinomeister and Betfair representative RedArmy some weeks ago, even though he was helpful I still did not get a satisfying response from Betfair, they gave a bland statement saying I abused their bonus and that I wont get it back.. Betfair Casino sent me this e-mail about this decision:
"Dear Yvonne,
Please be advised that following an investigation into your activity in the Betfair Casino, we have concluded that your bets were carried out with the express purpose of abusing the bonus offered.
This is in accordance to the bonus terms and conditions which stats that "Betfair also reserves the right not to pay any bonus to customers that it suspects to be abusing this promotion."
Please be advised that you balance reflects your activity regarding your deposits and game play, minus the bonus amount.
Kind Regards
Games Verification Team"
I was quite surprised and disappointed to find out that Betfair had taken away the bonus amount (246GBP) from my balance. Moreover I am quite offended that I was being accused of abusing this bonus. I have risked all my funds twice with 2 big bets and kept on playing with bets of 3, which is also quite risky when you have to play 7500 in total. At the end I kind of lost my patience as it was quite time consuming and ended with bets ranging between 20 and 100. I think therefore that the accusation is ridiculous and totally unfair.
After talking to 'RedArmy' (from Betfair Marketing I believe) I decided to 'Pitch a Bitch' with maxd; after 2 weeks Betfair gave another statement, this time saying I used a 'bot' to clear my wagering .
I guess they think that when you deposit money it is not allowed to place bets of 3 pounds (which is the equivalent of 5 euros, which is the usual amount I bet here when I go to the casino) and if you do they tell you you use a 'bot'?! Rather ridiculous.
Until this will be resolved properly I reccommend noone to register at Betfair Casino, they will treat you as they please and make up invalid arguments for taking away your bonus if you win anything
On April 23rd I registered at Betfair Casino with a coupon code which entitled me to a 250GBP deposit bonus. I made a deposit of 246 and received a 246 GBP bonus. After clearing the wagering requirement I received a email from betfair support that I had 'abused' the promotion and the bonus had been taken away from my account. Since I have been playing with a lot of big bets (1 bet of 492, 1 bet of 984, and a lot of bets varying from 3 (the majority) till 100) I think it's ridiculous I am being treated here as a 'bonus abuser'.
I contacted Casinomeister and Betfair representative RedArmy some weeks ago, even though he was helpful I still did not get a satisfying response from Betfair, they gave a bland statement saying I abused their bonus and that I wont get it back.. Betfair Casino sent me this e-mail about this decision:
"Dear Yvonne,
Please be advised that following an investigation into your activity in the Betfair Casino, we have concluded that your bets were carried out with the express purpose of abusing the bonus offered.
This is in accordance to the bonus terms and conditions which stats that "Betfair also reserves the right not to pay any bonus to customers that it suspects to be abusing this promotion."
Please be advised that you balance reflects your activity regarding your deposits and game play, minus the bonus amount.
Kind Regards
Games Verification Team"
I was quite surprised and disappointed to find out that Betfair had taken away the bonus amount (246GBP) from my balance. Moreover I am quite offended that I was being accused of abusing this bonus. I have risked all my funds twice with 2 big bets and kept on playing with bets of 3, which is also quite risky when you have to play 7500 in total. At the end I kind of lost my patience as it was quite time consuming and ended with bets ranging between 20 and 100. I think therefore that the accusation is ridiculous and totally unfair.
After talking to 'RedArmy' (from Betfair Marketing I believe) I decided to 'Pitch a Bitch' with maxd; after 2 weeks Betfair gave another statement, this time saying I used a 'bot' to clear my wagering .
I guess they think that when you deposit money it is not allowed to place bets of 3 pounds (which is the equivalent of 5 euros, which is the usual amount I bet here when I go to the casino) and if you do they tell you you use a 'bot'?! Rather ridiculous.
Until this will be resolved properly I reccommend noone to register at Betfair Casino, they will treat you as they please and make up invalid arguments for taking away your bonus if you win anything